Too many challenges
Let me start Megan and Stacy amazing to work with them! They love their job is clear. Besides that it’s a nightmare the notes are terrible format, the AI scribe doesn’t have telemedicine options and too many mistakes you literally have to write your note why pay. Customer service a pain with AI bots. I am waiting for my contract to switch
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Login problems
Opened APP, asks for username and password, put my Goggle account information hoping that was what it wanted, but didn’t work! I’m stuck! No where to register to create a login and password and no help screen to direct me😩
Will call small phone number at bottom of AP and hope for the best 😆
Will call small phone number at bottom of AP and hope for the best 😆
How can system so behind with the times
1. Just to send in a prescription for a patient is so weird. It takes 25 clicks minimum. There should be a much more efficient way to send in a prescription from this app.
2. Messaging back-and-forth with patients and not being able to see the previous messages is an absolute pain. All you have to do is copy what email does and apply it to this app, but apparently that’s impossible.
3. The app logs you out. It’s not efficient.
I really wish DrChrono would keep up with the times
2. Messaging back-and-forth with patients and not being able to see the previous messages is an absolute pain. All you have to do is copy what email does and apply it to this app, but apparently that’s impossible.
3. The app logs you out. It’s not efficient.
I really wish DrChrono would keep up with the times
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Getting worse by the minute
They used to have beautiful graphics and a clean simple system for their website version, now they are trying to look like all the other systems available and call it an “upgrade”, the only reason we chose it and promoted it to other users was because it was different. Way to ruin a good thing. As for the app it is to simplistic and incomplete. Offers little to no customization and editing options, it’s more of a summary like a basic calendar.
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Keeps getting worse
I’ve been with Dr Chrono since 2019. It’s been a good experience until the last two years. The app is worse, can’t start a new patient message from app. EPCS is painstakingly cumbersome. The app keeps logging me out every two days even after selecting save for 30 days. Have to enter Authy code all the time.
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RUN the other way !!!
Worst EHR on the market today !!! Horrible customer support.. the EHR IS ALWAYS BROKEN !!! Terrible !! It’s been 4 years of HELL .. we are trapped .. save yourselves !
Ups & Downs
I’ve been using drchrono since 2013. I was looking for something easy to use, portable and mobile. drchrono was a perfect fit and allowed me the breakaway from hospital systems and start my own practice. I have relied on drchrono since & had been very happy with it. UNTIL the last 4 years where we’ve experienced slow if any response from the Zen Desk when a ticket was opened. Frequent bugs in new releases to data being entered but just never saved, or scripts being sent that never arrived. I was seriously looking at EPIC as an alternative. RECENTLY drchrono seems to be investing a lot of time in updating its whole platform and making it internally more cohesive and an overall smoother user experience. drchrono seems to have gotten its second wind. I’m hopeful, but our transition to EPIC is still slated for Feb 2027 with one eye still on drchrono. If the new momentum continues & drchrono lives up to its potential I’ll stay because there’s so much Iike about the platform but if it drops the ball again I’ll have to say good bye to a longtime friend.
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Dictation substantially worse with new update
Takes multiple tries for microphone dictation to work
From Best to Least in 6months
I’ve been working with DrChrono for several years. I found initially that it was a fairly decent EHR for the price and that value meant something to me. Also the tech support was easily navigated and there were very few issues. However since being bought out by the new company it’s drastically imploded Into chaos. Things that were working prior to buyout no longer do, things that use to work seemless with the system and IPhone are now conveniently “upgrades” - and forget about getting any resolution with tech issues - AI chats dominate and honestly just smh on what’s next. Any new providers looking STEER CLEAR
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The worst EHR you will ever use
I’ve used this EHR for years now and it is by far the slowest, most problematic EHR I have ever used. The app itself has so many bugs and will often not even be able to load your patients (you know, the whole point of an EHR)… if you’re deciding between EHRs, stay FAR away from this one I promise you it isn’t worth it.
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App doesn’t support external keyboards.
I submitted a support ticket about physical keyboards not properly working on the iPad EHR app. I use an iPad Magic Keyboard pro for iPad as well as Bluetooth keyboards. Both don’t work properly when typing into their macro search feature on iPad.
Support response is that drchrono doesn’t support external keyboards. Yikes.
Lack of keyboard support is odd for a modern EHR and everyone should know this before integrating drchrono this into their clinics. Hopefully one day they will add support in the future or at least notify users that their app doesn’t work properly with keyboards.
For the record, all keyboards previously functioned properly in previous versions but it seems they will be dropping it in the current and future releases.
Here is their response:
“We’re following up regarding the issue you reported where macros become hidden when using a Bluetooth [or external] keyboard. After reviewing this with our development and product team, we can confirm that Bluetooth [and external] keyboards are not currently supported in the DrChrono application, and there are no plans at this time to add support for this functionality.
As a result, to ensure proper macro behavior and a consistent experience, we recommend using the application without a Bluetooth [or physical] keyboard.
Thank you for your understanding, as well as your time and patience.”
I hope they change their mind, but until they do, every current and prospective user should know about this limitation.
Support response is that drchrono doesn’t support external keyboards. Yikes.
Lack of keyboard support is odd for a modern EHR and everyone should know this before integrating drchrono this into their clinics. Hopefully one day they will add support in the future or at least notify users that their app doesn’t work properly with keyboards.
For the record, all keyboards previously functioned properly in previous versions but it seems they will be dropping it in the current and future releases.
Here is their response:
“We’re following up regarding the issue you reported where macros become hidden when using a Bluetooth [or external] keyboard. After reviewing this with our development and product team, we can confirm that Bluetooth [and external] keyboards are not currently supported in the DrChrono application, and there are no plans at this time to add support for this functionality.
As a result, to ensure proper macro behavior and a consistent experience, we recommend using the application without a Bluetooth [or physical] keyboard.
Thank you for your understanding, as well as your time and patience.”
I hope they change their mind, but until they do, every current and prospective user should know about this limitation.
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Very low rated EHR
Terrible tech support. At times it takes a long time to correct mishaps by low quality platform. Used to be an excellent EMR but unfortunately it wend down after new company took over it.
Support sucks
Support is shall I say more than lacking. The design of the E HR is not very difficult. There’s a lot of small errors that keep happening. For example, sometimes you have to enter a billing code or diagnosis called multiple times before it saves. I brought it up to them and they said that they’re working on it for the last two or three months. It took them about eight months to get the electronic statements fixed. And now when I try to type in the name of my macros in a bottom left corner it doesn’t work. I tried to have a meeting with them today and I scheduled it and they never showed yet again. I’m going to consider commencing a lawsuit
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Clinical interface now failing.
I have been with Dr Chrono for over seven years. When I first started working with them they were a startup and they had a lot of energy and they were willing to work hard for my business. We had a good relationship for a lot of years whenever there was a problem with the interface they were quick to fix and upgrade the system. The last two years have been quite a bit of frustration. Both on the clinical interface and the backend business interface, we have had tickets go neglected for a month at a time. Support is nonexistent. We have called numerous times only to be told they are “working on it.” as an alternative to EPIC we initially felt that the hiccups associated with Dr. Chrono were tolerable. Now that EPIC has made significant strides in the outpatient arena, these problems can no longer be overlooked. The value proposition of integration associated with an EPIC transition is now making more sense. I am sorry to be another practice that has to integrate into the monolith that is EPIC but these little guys have dropped the ball.
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Several Issues
The 16 length password is too much. The system doesn’t leave you signed in for 30 days like it advises. . Labs don’t cross over. Patients have problems signing up for the portal. When entering the 16 digit password, there isn’t an option to view what you type. Making appointments on the mobile does not have reminder options like the computer. When scheduling a break, it only has minutes as an option, not hours.
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Unauthorized charges
We had been a long term customer but they started charging automated unauthorized charges on our credit card and it has been still going. They also raised the monthly fees more than 50% without your agreement and charge duplicated reminder text that the system created. The worst part is they do not respond to the inquiries on those major issues many months. Also they do not give you back our/patients data under their name and will ask you to pay. ——-If you feel you need additional support from our Professional Services team in navigating your files, you have the option of purchasing an hour to meet with our team at a rate of $500/hour.—-
If you do not want to get overcharged, good faith and honest customer care and protect your and patients data, then please choose other EHR system.
If you do not want to get overcharged, good faith and honest customer care and protect your and patients data, then please choose other EHR system.
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Ophth27
Constant struggle with this app. Repetitive issues like unable to upload referrals, Dr to Dr correspondence to patient charts, app lagging or freezing, and trouble navigating info easily make me want to throw my phone some days. Customer support is horrible. Take a long time and half solve issues. You tell them 3 issues… they solve one and close the ticket. They do an upgrade to fix one thing and ruins 3 other capabilities. Just a constant struggle. Time to shop around for a more reliable option
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Super EMR
We have been using since 2013. It has different owners for the last two years. Their software development is extremely sloppy with customers acting as their QA. They break something every time they do a new release. When you report a bug - what are the steps to reproduce? They don’t even try. Support is all in India and they don’t care. We are switching EMRs to either Epic or Modmed. You have been warned.
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Using it for years - it's good
I think this app is great - of course nothing is perfect , but it's intuitive and easy enough to navigate. My only issue is that I wish they had an android version also. Minor glitches with some workflow issues. (Creating tasks for instance) Customer service is ok. However all my staff have used this without any issues and I still recommend it. That one review spending time hating on it is extra - very likely a competitor imo. It's nonsense which is why I felt the need to speak up -
I log into it daily and after home also. Easily can dictate into notes , easily see labs ,
Easily send rx. You honestly have to be technologically inept to have difficulty with this app.
I log into it daily and after home also. Easily can dictate into notes , easily see labs ,
Easily send rx. You honestly have to be technologically inept to have difficulty with this app.
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Crashes
Mobile app crashing
