How can system so behind with the times
1. Just to send in a prescription for a patient is so weird. It takes 25 clicks minimum. There should be a much more efficient way to send in a prescription from this app.
2. Messaging back-and-forth with patients and not being able to see the previous messages is an absolute pain. All you have to do is copy what email does and apply it to this app, but apparently that’s impossible.
3. The app logs you out. It’s not efficient.
I really wish DrChrono would keep up with the times
2. Messaging back-and-forth with patients and not being able to see the previous messages is an absolute pain. All you have to do is copy what email does and apply it to this app, but apparently that’s impossible.
3. The app logs you out. It’s not efficient.
I really wish DrChrono would keep up with the times
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Getting worse by the minute
They used to have beautiful graphics and a clean simple system for their website version, now they are trying to look like all the other systems available and call it an “upgrade”, the only reason we chose it and promoted it to other users was because it was different. Way to ruin a good thing. As for the app it is to simplistic and incomplete. Offers little to no customization and editing options, it’s more of a summary like a basic calendar.
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Keeps getting worse
I’ve been with Dr Chrono since 2019. It’s been a good experience until the last two years. The app is worse, can’t start a new patient message from app. EPCS is painstakingly cumbersome. The app keeps logging me out every two days even after selecting save for 30 days. Have to enter Authy code all the time.
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RUN the other way !!!
Worst EHR on the market today !!! Horrible customer support.. the EHR IS ALWAYS BROKEN !!! Terrible !! It’s been 4 years of HELL .. we are trapped .. save yourselves !
Ups & Downs
I’ve been using drchrono since 2013. I was looking for something easy to use, portable and mobile. drchrono was a perfect fit and allowed me the breakaway from hospital systems and start my own practice. I have relied on drchrono since & had been very happy with it. UNTIL the last 4 years where we’ve experienced slow if any response from the Zen Desk when a ticket was opened. Frequent bugs in new releases to data being entered but just never saved, or scripts being sent that never arrived. I was seriously looking at EPIC as an alternative. RECENTLY drchrono seems to be investing a lot of time in updating its whole platform and making it internally more cohesive and an overall smoother user experience. drchrono seems to have gotten its second wind. I’m hopeful, but our transition to EPIC is still slated for Feb 2027 with one eye still on drchrono. If the new momentum continues & drchrono lives up to its potential I’ll stay because there’s so much Iike about the platform but if it drops the ball again I’ll have to say good bye to a longtime friend.
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Response from developer
Thank you so much for this honest review frontier_psychiatrist. I appreciate the feedback and am hopeful you will continue to feel our dedicated efforts to improving DrChrono this year. I would love the opportunity to meet and discuss any opportunities for improvement you may have. Please email me at hflood@everhealth.com at your convenience. Thank you
