Horrible at every level
Did they actually use this app…it is annoying on so many levels and just plain doesn’t work.
A complete rewrite is in order.
A complete rewrite is in order.
Sync Issues
It takes forever to get the app to sync with my machine. I can be sitting right next to my machine and I keep getting a message that tells me to move close to my machine. Everyday, it’s at least a 15 minute process, which is ridiculous.
Now works
**Update Oct 2026: Can’t add device and periodically some days won’t sync any data. What a piece of junk this app is. Insane that a company as big as Phillips does not care about the quality of their product. RIDICULOUS!!!!!!
*** Updated: App finally “works”. Just can not add my device. Keeps showing error. Luckily is does read the info somehow.
*** Updated: App finally “works”. Just can not add my device. Keeps showing error. Luckily is does read the info somehow.
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Used to work
Does not connect or sync after update. No error message, just no data.
Updated
My app stopped working since the update
Sudden pair fail
Recently my long-standing Bluetooth pairing has become disconnected. Cannot reconnect.
Sync failure
No data after sync making the app pointless, it’s been ok for a few months then just does not work, Phillip’s should have kept the old app & given users the choice, the old app was functional and worked, this one has never been good since the switch over & it’s been a long time
Still can’t add device
It’s October and I’m still unable to add my device. WTF. 🤷🏻♂️🤦🏻♂️
!
This app is a piece of junk. It demands I update my PW every 6 months and it is way too difficult to do so.
Literally worthless
The reports don’t show hours it shows days. You don’t know what day it’s reporting if you go to sleep on Saturday night and wake up Sunday morning the report doesn’t differentiate. It also shows usage on a day before you even go to sleep with it on.
App script
Madam, Sir, the application format does not harmonize with Bitwarden or secured password vaults. Thank you.
I miss the old app!
This newer app version may look darker and more “polished”, but the older app layout was better. Information displayed was in a more logical format, and you didn’t have to dig down into the sub menus for a device sync. There should be a sync button on the front display! Also, there’s a message alert symbol in the top right corner. You click on it but there’s no way to “read” or delete the messages, so the alert with the red numbers just stays there. This app design is horrible. I know you’ve probably spent lots of money developing this new version, but seriously… start over! The new app is a downgrade from the previous one.
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My review
App Issues over the last three days. App has frozen and not been able to access any data past or present. It takes a day to catch up but for those days with freezing and access issues it then records 0.0 readings on all items for those days. Running on iPhone with latest IOS.
Old style was better
You should have never changed from the old format, this has constantly problems, missed days, refusing to sync and a customer service who replies after 3 months.
Disappointing
This updated app is far worse than the original. The presentation of the data on the rare occasions that it deigns to work is less useful than the original display. They seem to have followed OMRON by complicating a basic useful app into a gilded piece of trash. I have waited weeks for this to work and I am now seriously considering just deleting it.
It is now several
Months since I wrote the above and nothing has changed. The App does not work properly on my iPhone 16 with updated OS.
There has been no improvement in this app which continues to function intermittently and imperfectly. It is generally 24 hours behind when it does work and constantly requires to be reconnected to the device. It has also taken to logging me out frequently which is another inconvenience.
Still nothing has changed. It remains intermittent and imperfect.
12/09/25 - I have deleted and downloaded and re logged in today and switched my phone on and off and still this app doesn’t work on iPhone 16 max. The long promised update will likely be brought by the Son of Man on the last day or He and Mohammed PBUHN will bring it with them on the day of judgement when They enter Damascus through the north gate walking side by side…
This app is still wonky, disconnects from Blue tooth and at the moment doesn’t produce reports. There are repeated trailers for a new edition which at least in the UK has yet to appear…
It is now several
Months since I wrote the above and nothing has changed. The App does not work properly on my iPhone 16 with updated OS.
There has been no improvement in this app which continues to function intermittently and imperfectly. It is generally 24 hours behind when it does work and constantly requires to be reconnected to the device. It has also taken to logging me out frequently which is another inconvenience.
Still nothing has changed. It remains intermittent and imperfect.
12/09/25 - I have deleted and downloaded and re logged in today and switched my phone on and off and still this app doesn’t work on iPhone 16 max. The long promised update will likely be brought by the Son of Man on the last day or He and Mohammed PBUHN will bring it with them on the day of judgement when They enter Damascus through the north gate walking side by side…
This app is still wonky, disconnects from Blue tooth and at the moment doesn’t produce reports. There are repeated trailers for a new edition which at least in the UK has yet to appear…
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Really poor integration between instructions and actual screen
I happily use this app with the machine for about six months. Then for some unknown reason the Bluetooth connectivity was lost. Despite following the instructions repeatedly, I have not been able to get it to reconnect.. I was very disappointed to discover that the online instructions have nothing to do with the actual screen. Even the troubleshooting guide does not work. I cannot get the app to update on my machine as I can’t get it to connect. I seriously regret buying this piece of equipment.
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Not reliable like to many software from Philips
Products good but to many times the software apps are garbage. I don’t know what going on with this direction; maybe they outsource the software. Like others Philips products(ex Toothbrush) we pay for connection but doesn’t work… and no really good update…
TGM
The old app worked fine. The only problem with the update at this point is not providing the information on pressure highs and lows during a session. This makes it impossible to be informed about therapy, and have informed consent.
Says I’m good to go but doesn’t add my device
Totally worthless it says it’s added in my device and then there’s nothing there
Not syncing with my machine
Since the beginning of August the app has not been syncing with my machine. It keeps giving a connection error. My bluetooth is turned on, on both the machine and my phone yet it is not able to “connect”. I am not sure if this is because of an app update or maybe my machine is not compatible with updated app software. The only silver lining is that my provider doesn’t seem to have issues accessing my sleep data.
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