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Drift - Chat & Video

Drift - Chat & Video

Live Chat & Video for Sales

1.1K ratings
252 reviews
💼 Business
📊 Productivity
Free

Details

Released
September 17, 2016
Updated
May 28, 2025

Developer

Drift.com, Inc.
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🔄6+ apps
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❓5 answered
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📦w/o updates
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About

Connect with prospects and customers instantly through live chat and personalized video messages. Never miss an opportunity to engage, schedule meetings directly from conversations, and track customer interactions on the go.

✓Live chat with customers and leads
✓Record and share personalized videos
✓Real-time notifications for website visits
✓Schedule meetings from live chat
✓View chat and video history
✓Track video views
Show original description

What users say about Drift

Reviews of Drift are mostly negative: the Business app is rated 4.5/5 from 1.1K App Store ratings. What users like most: instant real-time interaction, easy to use and set up. Top complaints: notifications not working properly, slow load times and performance issues. Summarized from real user reviews.

Positive things

  • 🚀Instant real-time interaction
  • 👍Easy to use and set up
  • 💡Helpful for sales and marketing
  • 🚀Responsive customer service
  • 👍Integrates well with other tools

Negative things

  • 🐛Notifications not working properly
  • 🐛Slow load times and performance issues
  • 🐛Buggy and unreliable app
  • 🐛Conversations not loading correctly
  • 🐛Sign-in/login problems
See all reviews

What's New in Drift

3.13.4

May 28, 2025

- Bug fixes

User reviews

Most RecentHighest RatedLowest Rated

Doesn’t work

I’ll get the notification but the app won’t open to the chat. It’s always busy/thinking
EEvad23kim

How to fix

I was contacted by tech support. I made sure my phone was fully updated. I deleted the Drift app, I restarted my phone and then redownloaded the Drift app. I signed in and it works great again.
RRMKeith675

It's a great program but…

Stopped working a few months ago. Now I can’t load conversations after getting the alert. Please fix this!
HHarpIrishDance

Used to work great, no longer works at all.

Just stopped working same problem as everyone else.
RRomanova83

Can't login reCAPTCHA ERROR

Invalid site key error on the app
PPoulozz
See 247 more reviews

User experience

🐞

Reported Bugs

5 issues

Unable to see chat history

Bug

Unread message notifications not clearing

Bug

App crashes when uploading media

Bug

Inconsistent behavior across devices

Bug

Issues with saved replies and formatting

Bug
✨

Requested Features

5 requests

Customizable notification sounds

Feature

Better message management tools

Feature

iPad/tablet app support

Feature

More advanced analytics and reporting

Feature

Improved integration with CRM systems

Feature

FAQ

What does Drift - Chat & Video do?

This app allows you to engage with your prospects and customers through live chat and personalized video messages. It helps you connect instantly, schedule meetings, and track interactions, all from your mobile device.

What are the key features of Drift - Chat & Video?

Key features include live chat with customers and leads anywhere, recording and sharing personalized videos, receiving immediate notifications for website visits or video views, and automatically scheduling meetings directly from live chat conversations.

Is Drift - Chat & Video free to use?

Yes, the app states that Drift Video is 100% free to use. The description does not mention any costs associated with the chat features either, indicating it is a free application.

Who is the target audience for this app?

The app is designed for sales professionals and businesses that want to enhance their customer engagement and sales outreach. It's for anyone who needs to connect with customers and leads quickly and effectively on the go.

How can I use Drift - Chat & Video for my business?

You can use it to respond to customer inquiries in real-time, send personalized video updates or follow-ups, and automatically book sales calls when a prospect is engaged. It helps to shorten sales cycles and make the buying process more human.