Terrible app, terrible service
Very buggy app. The time and date you set changes randomly. Have had to re-upload photos of cars multiple times because app doesn’t clock them for whatever reason. Live chat hopeless even when questions are written in the plainest English possible.
Good but needs tweaking
An excellent way to rent a car. But then unlocking process took an hour due to technical difficulties and a chat bot.
Please avoid!
The worst experience ever. Made bookings from the host: Terry’s hire, twice! Both bookings were waste of time and effort. First booking North Melbourne, description was pick up key from host, Terry the host didn’t show up, didn’t even bother to response, answer my call or message me. Second booking, same host, Docklands van. Arrived at pick up location, then only he sent throught instruction, told me to download external keyless unlock app on the spot, under the rain! Tried multiple times, he told me the battery was flat, can’t access the van. Come on man! Is this how you operate your business? Leave your van there for years and still advertise it on the platform? What if other guest drove half way then it broke down? So irresponsible!
*** I am still waiting for my refund on this booking*** please take action***
Terry then re direct me to another car in city. I have to drive all the way to city to pick up the van. No clear instruction given on how to pick up the van, therefore I ended up have to pay the parking fine in the parking center. He is the one who told me I can use his access card to tap in & out of the parking center, now I have to pay $100 fine for his irresponsibility. The main point is how can drivemate didn’t even bother to have a routine check on these kind of irresponsible host? And charge me $100 beforehand, without investigating the case. 2 out of 2 bookings with you guys was unsuccessful! Is this a joke? A platform to waste money and time?
*** I am still waiting for my refund on this booking*** please take action***
Terry then re direct me to another car in city. I have to drive all the way to city to pick up the van. No clear instruction given on how to pick up the van, therefore I ended up have to pay the parking fine in the parking center. He is the one who told me I can use his access card to tap in & out of the parking center, now I have to pay $100 fine for his irresponsibility. The main point is how can drivemate didn’t even bother to have a routine check on these kind of irresponsible host? And charge me $100 beforehand, without investigating the case. 2 out of 2 bookings with you guys was unsuccessful! Is this a joke? A platform to waste money and time?
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Amazing app
The app is great, I could rent my car and the support is amazing, they are really helpful.
Unprofessional service
The app doesn’t work when taking photos of the car or odometer and then they charge you 5 times what it initially said on the webpage for 12 hours of use to drive in Sydney. I definitely don’t recommend to anyone. Stay away from the company.
