Bus inaccurate timing
Today, I was supposed to get on a bus, now at first it said 12 minutes, and just barely a minute after it says 9 minutes and a few seconds then said 6 minutes. I had to rush out, the same thing happened yesterday as well, the app showed the bus was 3 minutes away, but then next second what do I see? The bus driving passed. The app timing didn’t change it’s almost mislead info. I’ve been using this app for a while and it has been so useful, I just wish it could provide a more accurate timing.
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Can’t find how to auto top up or update card details
My auto top up suddenly stopped working. Want to update my card details, app is so hard to use. It also didn’t let me login all morning until the afternoon. Terrible and frustrating experience, still can’t work out how to auto top off, tooltip said check setting and I can’t find it. Mobile website also isn’t allowing me to auto top up.
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Terrible
I hate ptv make it free
Not user friendly with mykis
Managing your families mykis is terrible. You can’t delete old ones and there is a limit, so when they expire or lost they are stuck on there. You can’t rename them without changing your whole account.
Is this the best we get?
Honestly can’t understand the high rating for this app, everything digital to do with public transport in VIC feels like an afterthought. Real time tracking is almost always misleading; telling me the bus is one minute away when the map tracker shows it to be much further. Favourite stops and routes constantly get removed because Transport Victoria seems to always be fixing mistakes in their online information. The fact the app is still called PTV when they don’t even exist anymore says everything.
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