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Tourist Refund Scheme

Tourist Refund Scheme

by Department of Home Affairs

20 ratings
141 reviews
✈️ Travel
Free

Details

  • Released
  • Updated
  • October 16, 2014
  • May 6, 2026

Developer

Department of Home Affairs
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About

Prepare your Tourist Refund Scheme claims before arriving at the airport. Enter your purchase details, save your progress, and generate a QR code for faster processing at the departure counter.

✓Enter TRS claim information
✓Save claim progress
✓Edit claims over multiple sessions
✓Generate QR code claim code
✓Faster processing at TRS counter
✓Dedicated queue access
Show original description

What's New in Tourist Refund Scheme

2.1.0

May 6, 2026

This latest version contains a number of improvements and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

App crashes

App version 2.1.0 crashes on my iPhone as soon as you open it.

It did not do that before this update.
DanceDrinkDanceDrink

Quick and Easy

If there were any bugs in the past, they seem to have been fixed. Very easy to create a claim / get a QR code.
Razr2dot0Razr2dot0

中文介面消失了

之前見有中文介面介紹，但現在找不到中文介面，
chan peichan pei

Fine

Works as expected. Only they have a small issue with the German passport number. It needs an extra number/letter at the end which is technically not part of the „real“ number.
NinjaWalrossNinjaWalross

Great

The bad reviews are from years ago but this works great now. We were in the cue for less than 5 minutes and got our refunds very quickly
poddycasterpoddycaster
See 136 more reviews

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FAQ

What is the Tourist Refund Scheme mobile application?

This is the official mobile application from the Department of Home Affairs for lodging Tourist Refund Scheme (TRS) claims. It allows you to enter all the necessary information for your claim directly on your mobile device.

How does the app help with lodging a TRS claim?

The app lets you input your purchase details and store them on your device. You can edit your claim over multiple sessions and, once complete, it generates a QR code. This QR code is your TRS claim code, which you present to an officer at the TRS counter.

Will using the app make my TRS claim faster?

Yes, if you successfully enter your claim details using the app, processing your claim at the TRS counter when you depart Australia should be faster. You will also be able to use a dedicated queue for lodging your TRS claim.

Is there a cost to use the Tourist Refund Scheme app?

No, the Tourist Refund Scheme mobile application is free to download and use. There are no in-app purchases or advertisements associated with the app.

What information do I need to use the app?

You will need to enter information related to your eligible purchases, such as item details, purchase dates, and amounts. You will also need to present your TRS claim code (the QR code generated by the app) and your tax invoice to an officer at the TRS counter upon departure.