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Air NZ

Air NZ

Manage bookings & stay updated

12K ratings
1119 reviews
With Ads
✈️ Travel
Free
With Ads

Details

Released
February 25, 2009
Updated
October 20, 2026

Features

Background Location Access

Developer

Air New Zealand
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About

Manage your flights, check in, and access your digital boarding pass. Get real-time flight updates, order coffee, and track loyalty points. Purchase travel services like insurance and hotels.

✓Manage flight bookings
✓Online check-in and digital boarding pass
✓Real-time flight information
✓Order coffee from phone
✓Purchase travel services
✓Track loyalty points and benefits
✓Add flight details to calendar
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What users say about Air NZ

Reviews of Air NZ are mixed: the Travel app is rated 4.6/5 from 12K App Store ratings. What users like most: easy to use, useful features. Top complaints: buggy app, lack of functionality. Summarized from real user reviews.

Positive things

  • 🚀Easy to use
  • 👍Useful features
  • 🚀Smooth check-in process
  • 👍Friendly staff
  • 👍Reliable service
  • 🚀Convenient app
  • 👍Great airline

Negative things

  • 🐛Buggy app
  • 🔍Lack of functionality
  • 🔍Redirects to website
  • 🔍Poor customer service
  • 🔍Unreliable app
  • 🔍Difficult to navigate
  • 🔍Outdated design
  • 🔍Expensive fares
  • 🐛Frequent flight delays/cancellations
See all reviews

What's New in Air NZ

4.17

October 20, 2026

Kia ora! The Air NZ app now adapts its layout for iPad and iPhone Duo. We’ve also fixed bugs and made improvements for a smoother experience. Thanks for flying with Air New Zealand!

More

User reviews

Most RecentHighest RatedLowest Rated

Lost all info

After a flight delay and changed connections I lost all info on the app and lost ability to find better connecting flights. Sat at the Auckland airport and felt helpless. Employees at the airport ended up booking me on two different. Flights home. Have no confidence luggage will find me
SStdavwi

Slow to update

The app overall has changed within the last 20yrs but lately when you make a change it takes ages to update properly. Makes it frustrating when boarding the flight.
Sstacemannz

Melbx3

Easy to use fast & efficient
VVetzM

User friendly

Perfect. Everything you need in an easy to use app to plan and organise your travels. Simple and user friendly :)
LLem0709

Service

Awesome
MMisikopa
See 1114 more reviews

Developer apps

Grabaseat
Grabaseat

by Air New Zealand

✈️ Travel

(1)

Free
Air New Zealand OneSmart
Air New Zealand OneSmart

by Air New Zealand

✈️ Travel

(8)

Free
Air NZ cabin viewer
Air NZ cabin viewer

by Air New Zealand

✈️ Travel

(3)

Free
Kia Rere
Kia Rere

by Air New Zealand

📚 Education
Free
See developer apps

User experience

🐞

Reported Bugs

5 issues

App crashes on launch

Bug

Check-in process not working

Bug

Seat selection issues

Bug

Airpoints not tracking correctly

Bug

Boarding pass disappearing from app

Bug
✨

Requested Features

6 requests

Add Apple Wallet support for boarding passes

Feature

Improve multi-booking management

Feature

Enable in-app flight booking

Feature

Provide better communication on flight changes

Feature

Add ability to track checked luggage

Feature

Improve app stability and performance

Feature

FAQ

What can I do with the Air NZ app?

The app allows you to manage your flight bookings, including changing seats, adding bags, and managing meals. You can also check in online, access your digital boarding pass, and receive real-time flight updates. Additionally, it facilitates ordering coffee, purchasing travel services, and tracking your loyalty points.

How do I check in for my flight?

You can check in online from anywhere using the app. Once checked in, your digital boarding pass will be available within the app, and you can also add it to your Apple Wallet for easy access. This digital pass can be scanned at kiosks for bag tags and for boarding.

Can I manage multiple boarding passes?

Yes, you can hold up to nine boarding passes for your group or family under the same booking within the app. Please note that bookings with infants are not currently supported for this feature.

What travel services can I purchase through the app?

The app allows you to purchase various travel-related services directly. This includes travel insurance, airport parking, airport taxis and shuttles, hotels, and rental cars, making it a comprehensive tool for planning your trip.

Is the app free to download and use?

The app is free to download. While the app itself is free, it does offer in-app purchases for various travel services and may display advertisements, as indicated by the 'free with in-app purchases' monetization model.