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Air NZ

Air NZ

Manage bookings & stay updated

11K ratings
951 reviews
With Ads
✈️ Travel
Free
With Ads

Details

  • Released
  • Updated
  • February 25, 2009
  • May 14, 2026

Features

Developer

Air New Zealand
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About

Manage your flights, check in, and access your digital boarding pass. Get real-time flight updates, order coffee, and track loyalty points. Purchase travel services like insurance and hotels.

✓Manage flight bookings
✓Online check-in and digital boarding pass
✓Real-time flight information
✓Order coffee from phone
✓Purchase travel services
✓Track loyalty points and benefits
✓Add flight details to calendar
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What users say

Summarized from real user reviews of Air NZ. Based on 11K reviews and a 4.6/5 average, it highlights the 7 positives and 9 negatives reviewers mention most about this Travel app.

Positive things

  • 🚀Easy to use
  • 👍Useful features
  • 🚀Smooth check-in process
  • 👍Friendly staff
  • 👍Reliable service
  • 🚀Convenient app
  • 👍Great airline

Negative things

  • 🐛Buggy app
  • 🔍Lack of functionality
  • 🔍Redirects to website
  • 🔍Poor customer service
  • 🔍Unreliable app
  • 🔍Difficult to navigate
  • 🔍Outdated design
  • 🔍Expensive fares
  • 🐛Frequent flight delays/cancellations
See all reviews

What's New in Air NZ

4.15.1

May 14, 2026

Kia ora! We’ve made improvements and fixed bugs to ensure a smoother experience. The refreshed home screen now lets you swipe between all the flights in your next trip, with more details quickly available. We've also brought tracking of coffee orders in the lounge to the home screen, and updated the boarding pass to be easier to read for you and our crew. Thanks for flying with Air New Zealand!

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User reviews

Most RecentHighest RatedLowest Rated

Quality flights to Brisbane and back to Auckland

Smooth comfy flights, takeoffs and landings
Great cabin staff.
Tasty food.
Premium economy was money well spent
Thank you Air NZ
PJP101PJP101

Getting Worse

I didn’t think it was possible but the recent updates have made the app worse! Tried. Underuse times to book a flight using airpoints and credit card and kept getting error messages.
OlddognewboneOlddognewbone

Service 101

I had the pleased to fly Sydney to Wellington return in the past week. The service was perfect. A blend of engaging and professional with hospitality that could teach some other airlines about being genuine and authentic.
Utopiaman29Utopiaman29

App getting worse

Mobile app getting worse, constant bad request outcomes when trying to do anything, everything links out to a web app. Average experience
BjutttBjuttt

Online check in doesn’t work

Says I’m checked in but still wants me to check in but then says I’m already checked in but doesn’t give me a boarding pass. Welcome to internet in the 90s
RyangodammitRyangodammit
See 946 more reviews

Developer apps

Grabaseat
Grabaseat

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Air New Zealand OneSmart
Air New Zealand OneSmart

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Air NZ cabin viewer
Air NZ cabin viewer

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(2)

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Kia Rere
Kia Rere

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See developer apps

User experience

🐞

Reported Bugs

5 issues

App crashes on launch

Bug

Check-in process not working

Bug

Seat selection issues

Bug

Airpoints not tracking correctly

Bug

Boarding pass disappearing from app

Bug
✨

Requested Features

6 requests

Add Apple Wallet support for boarding passes

Feature

Improve multi-booking management

Feature

Enable in-app flight booking

Feature

Provide better communication on flight changes

Feature

Add ability to track checked luggage

Feature

Improve app stability and performance

Feature

FAQ

What can I do with the Air NZ app?

The app allows you to manage your flight bookings, including changing seats, adding bags, and managing meals. You can also check in online, access your digital boarding pass, and receive real-time flight updates. Additionally, it facilitates ordering coffee, purchasing travel services, and tracking your loyalty points.

How do I check in for my flight?

You can check in online from anywhere using the app. Once checked in, your digital boarding pass will be available within the app, and you can also add it to your Apple Wallet for easy access. This digital pass can be scanned at kiosks for bag tags and for boarding.

Can I manage multiple boarding passes?

Yes, you can hold up to nine boarding passes for your group or family under the same booking within the app. Please note that bookings with infants are not currently supported for this feature.

What travel services can I purchase through the app?

The app allows you to purchase various travel-related services directly. This includes travel insurance, airport parking, airport taxis and shuttles, hotels, and rental cars, making it a comprehensive tool for planning your trip.

Is the app free to download and use?

The app is free to download. While the app itself is free, it does offer in-app purchases for various travel services and may display advertisements, as indicated by the 'free with in-app purchases' monetization model.