Worst Airline App By Far
I am a very frequent flyer living in NZ traveling to US 4-5 times per year. I’m Air NZ highest Black tier. I am forced to use this App often and it is ALWAYS a frustrating and disappointing experience. It’s not clear to me how an Airline can actually operate with an app and customer service system that is this dysfunctional. Can’t check in for international flights on line. Bookings can’t be seen by customer service agents ( assuming you can actually ever get to one). All I can say is avoid this airline if at all possible. All that said, generally the people I interact with are friendly but just not able to actually do anything.
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Lost all info
After a flight delay and changed connections I lost all info on the app and lost ability to find better connecting flights. Sat at the Auckland airport and felt helpless. Employees at the airport ended up booking me on two different. Flights home. Have no confidence luggage will find me
Slow to update
The app overall has changed within the last 20yrs but lately when you make a change it takes ages to update properly. Makes it frustrating when boarding the flight.
Melbx3
Easy to use fast & efficient
User friendly
Perfect. Everything you need in an easy to use app to plan and organise your travels. Simple and user friendly :)
Service
Awesome
Lounge restrictions
I know a lot of people gained lounge access after Covid and there needed to be some limits on access. But it is not busy today and I still couldn’t use my vouchers. When will this end?
Tu meke
🙏🏽💯
Simple
Quick
Great app
Love how easy this app is to use and check our flight details or make any changes
Air nz going backward
I have just tried to add a bag for a flight. Used to do over the app, would take 30 seconds and all done. I am up to 20 mins talking to contact centre now to add a bag. Why are you going back wards??
Online check-in
I am lucky enough to be able to utilise staff travel regularly.
However a significant frustration is both not being able to check in online, or even have the ability to access indicate an intention to fly requiring attendance at the airport at least 30 minutes prior to departure. The second significant frustration is not being able to check all the way through to a destination or indicate that you’re intending to fly all the way through to destination when multiple sectors are involved.
There are numerous connections that are roundabout 40 minutes between flights and it is impossible to be able to land bingo and check in again for the next sector and still make the 30 minute cut-off. If the person is on the first sector, then surely they can be connected all the way through into subsequent sectors. This has made me miss multiple connections or have extremely long travel days that would not occur on a firm ticket.
I appreciate the ability to use staff travel, but feel like this is an unnecessary and very restrictive limitation.
However a significant frustration is both not being able to check in online, or even have the ability to access indicate an intention to fly requiring attendance at the airport at least 30 minutes prior to departure. The second significant frustration is not being able to check all the way through to a destination or indicate that you’re intending to fly all the way through to destination when multiple sectors are involved.
There are numerous connections that are roundabout 40 minutes between flights and it is impossible to be able to land bingo and check in again for the next sector and still make the 30 minute cut-off. If the person is on the first sector, then surely they can be connected all the way through into subsequent sectors. This has made me miss multiple connections or have extremely long travel days that would not occur on a firm ticket.
I appreciate the ability to use staff travel, but feel like this is an unnecessary and very restrictive limitation.
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Check in
Why doesn’t this work 😡
Cabin Crew
We have just travelled from Hong Kong to Auckland on NZ80 8th October. I just wanted to say what a great team we had in premium
Economy. Nothing was too much trouble. They were bright and cheering and really made you feel very special. They are a credit to you. Please pass this message on
Economy. Nothing was too much trouble. They were bright and cheering and really made you feel very special. They are a credit to you. Please pass this message on
Bad and getting worse
Slow. Buggy. Fill in your information every time. Crashes. Etc.
It’s just a web wrapper now. Pathetic.
0/10
Avoid.
Koru club sucks now also.
It’s just a web wrapper now. Pathetic.
0/10
Avoid.
Koru club sucks now also.
NZ Jet
Great communication!Friendly staff with a smooth transition from Wellington to Auckland.
App is good
App is good sometimes a little clunky and difficult making flight payments for business but the fare system is terrible. Often returning to a flight selection only to find price has gone up, when everyone knows it hasn’t. That’s bad.
Status points - microscope required
In looking at the airpoints and status points gained from flights now makes you wonder if it is worth bothering to support the national carrier. Bit of a joke really
App sucks
Can’t decide what country I’m in
Impressive service.
For punctual and safe travel, Air New Zealand is the one to choose.
