Miss flight/ unreliable staff(Airport NZ)
I am writing this review with deep frustration and disappointment after a terrible experience with Air New Zealand.
Our flight was delayed, which caused us to miss our connecting flight. Despite the delay being completely outside our control, Air New Zealand staff provided almost no meaningful assistance in rebooking us or finding a solution. We were left stranded and scrambling with little support, unclear communication, and no real effort from the airline to fix the problem they created.
Because of this failure, we are now at serious risk of missing a relative’s funeral. What should have been a straightforward journey has turned into a stressful and distressing situation at the worst possible time. The lack of care and responsibility shown by Air New Zealand has made an already difficult personal matter far worse.
This level of service is unacceptable. A delay is one thing — abandoning passengers when that delay causes them to miss a connection, with zero proactive help, is something else entirely. I expected far better from Air New Zealand.
I cannot recommend this airline and will avoid flying with them in the future.
Our flight was delayed, which caused us to miss our connecting flight. Despite the delay being completely outside our control, Air New Zealand staff provided almost no meaningful assistance in rebooking us or finding a solution. We were left stranded and scrambling with little support, unclear communication, and no real effort from the airline to fix the problem they created.
Because of this failure, we are now at serious risk of missing a relative’s funeral. What should have been a straightforward journey has turned into a stressful and distressing situation at the worst possible time. The lack of care and responsibility shown by Air New Zealand has made an already difficult personal matter far worse.
This level of service is unacceptable. A delay is one thing — abandoning passengers when that delay causes them to miss a connection, with zero proactive help, is something else entirely. I expected far better from Air New Zealand.
I cannot recommend this airline and will avoid flying with them in the future.
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+1 to passport upload broken
I keep getting notifications to upload my passport, but the uploader won’t open. Been trying for a while now. Thought it was just me, but seeing other reviews with this feedback.
Jeffers
Loved and appreciated the amazingly helpful service from the ground crew at the Gold Coast Airport.We had a hiccup trying to book in due to a passport glitch and they took control and sorted everything and assisted my husband on to the aircraft. We were so grateful as it was very stressful for him at the time.
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Slow and lacks transparency
App can be slow to load flights and needs constant refresh. A degree of information is not accessible via app, ie recognition upgrades and status points are only shown as accumulated not dropping off so no transparency in this area.
Terrible airline
Air NZ is sold and promoted as a partner of Virgin Australia. But it’s not. No points, status credits or lounge entry available to any tier VA members. Avoid this airline. People are saying that even Jetstar is much better.
Great trip
Fabulous airline
Passport upload
Incredibly hard to upload my passport details, beyond fustrating and unable to do so manually into the app
Flight changes
Friendly, professional and efficient changing of flights for more effective use of time
Online check in not available for my 6 flights in a raw.
Not acceptable as I cannot select seat or check in
Hate the UX changes
The date picker for booking a flight is so much harder to use than it used to be, and the ease of viewing airpoints is so much harder than it used to be.
Baggage
I am gold and app does not show that I have 3 bags on domestic flights when on flexi plus -
Yay
Easy access to flights and makes checking in so much easier
All form, poor function
This app continues to get slower, more plodding and less responsive.
Boarding pass won’t work
The app is still working OK, however the boarding pass won’t open in the app, which makes the whole app redundant.
Frustrating
Doesn’t load correct pages, closes me out of my session, very frustrating
Goodbye
Downgraded to gold so off to spend m money elsewhere now
Booking
Poor experience renewing membership and booking flights for the world once out of NZ.
Payment by card and airpoints
Got into a loop I could not get out of when I tried to book a flight for myself and my wife and tried to pay for it by both airpoints and credit card
Slow with glitches
App can be slow to load and will often glitch when you click manage booking
App keeps loosing all check in info when random items are picked
I had to try to checkin 3 times due to the app repeatedly loosing all check in info when random items are selected on the page/screen. This was very frustration and caused a lot of wasted time.
