Great app
Love how easy this app is to use and check our flight details or make any changes
Air nz going backward
I have just tried to add a bag for a flight. Used to do over the app, would take 30 seconds and all done. I am up to 20 mins talking to contact centre now to add a bag. Why are you going back wards??
Online check-in
I am lucky enough to be able to utilise staff travel regularly.
However a significant frustration is both not being able to check in online, or even have the ability to access indicate an intention to fly requiring attendance at the airport at least 30 minutes prior to departure. The second significant frustration is not being able to check all the way through to a destination or indicate that you’re intending to fly all the way through to destination when multiple sectors are involved.
There are numerous connections that are roundabout 40 minutes between flights and it is impossible to be able to land bingo and check in again for the next sector and still make the 30 minute cut-off. If the person is on the first sector, then surely they can be connected all the way through into subsequent sectors. This has made me miss multiple connections or have extremely long travel days that would not occur on a firm ticket.
I appreciate the ability to use staff travel, but feel like this is an unnecessary and very restrictive limitation.
However a significant frustration is both not being able to check in online, or even have the ability to access indicate an intention to fly requiring attendance at the airport at least 30 minutes prior to departure. The second significant frustration is not being able to check all the way through to a destination or indicate that you’re intending to fly all the way through to destination when multiple sectors are involved.
There are numerous connections that are roundabout 40 minutes between flights and it is impossible to be able to land bingo and check in again for the next sector and still make the 30 minute cut-off. If the person is on the first sector, then surely they can be connected all the way through into subsequent sectors. This has made me miss multiple connections or have extremely long travel days that would not occur on a firm ticket.
I appreciate the ability to use staff travel, but feel like this is an unnecessary and very restrictive limitation.
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Check in
Why doesn’t this work 😡
Cabin Crew
We have just travelled from Hong Kong to Auckland on NZ80 8th October. I just wanted to say what a great team we had in premium
Economy. Nothing was too much trouble. They were bright and cheering and really made you feel very special. They are a credit to you. Please pass this message on
Economy. Nothing was too much trouble. They were bright and cheering and really made you feel very special. They are a credit to you. Please pass this message on
Bad and getting worse
Slow. Buggy. Fill in your information every time. Crashes. Etc.
It’s just a web wrapper now. Pathetic.
0/10
Avoid.
Koru club sucks now also.
It’s just a web wrapper now. Pathetic.
0/10
Avoid.
Koru club sucks now also.
NZ Jet
Great communication!Friendly staff with a smooth transition from Wellington to Auckland.
App is good
App is good sometimes a little clunky and difficult making flight payments for business but the fare system is terrible. Often returning to a flight selection only to find price has gone up, when everyone knows it hasn’t. That’s bad.
Status points - microscope required
In looking at the airpoints and status points gained from flights now makes you wonder if it is worth bothering to support the national carrier. Bit of a joke really
App sucks
Can’t decide what country I’m in
Impressive service.
For punctual and safe travel, Air New Zealand is the one to choose.
Luggage
Why is currency USD for NZ carrier ripping people off
10/10
First time flying Air NZ. Flight was to Toronto from Australia and then home via New York. Service was absolutely A+. Could not fault them at all. Seats were comfortable with generous leg room even in economy. Food, wine and in flight entertainment all amazing. Will certainly be my first choice for future flights
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AirNZ
Very useful app
Great App
Really easy to use and bookings.
What is going on in the Koru section?
The app is useful and shows the flights well. It’s let down by the Koru section. What does any of the information in it mean? How do I find out how many points I just earned on my flight? What are the rings for? What do I need to do to get to the next status? Confusing.
The best of the BEST!
You will know when you feel the Airplane breathing while you fly. With friendly and charming on flight services and TOP NOTCH landing every time during touch down: minimal impact. More superior Pilot skills. And of course the DIGITAL app is superb and comfortably convenient. Don’t forget to check-in closes! It’s a MUST! You know aaa… mean! :D
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Great app
I fly a lot and find this app very helpful. I like that recently it tells you want time to be at the airport for check in as sometimes that is hard to find out. Very easy to find flight information.
ANZ App
Great app team
Go to desk
They don’t tell you why at online check in why you have to go to the desk so therefore you don’t know why. Then you get to desk and learn it’s because your Canadian ETA hasn’t been completed. But they knew at your online check in time. Be great if they told you so you could action it.
