Clear instructions
The process was clear
Excellent
App save time worked well
Buggy
Horribly complicated. Vague instructions. Took parts of two days to complete. Passport scanning difficult. Photo portion of app abysmal. Then got session expired message. Many hours of work. Horrible experience.
Mrs K
The application was very straight forward.
Doesn’t answer questions well
Some people don’t have phones that run the app. Can you apply on someone else’s phone? What does successful submission look like? What happens next? None of this is explained.
