Solid
Wish a can type translation in spanish via text its only available to do so desktop not mobile
Functionality
Can’t send out videos effectively
Lots of error messages while connected to WIFI
App freezes from time to time
Lots of error messages while connected to WIFI
App freezes from time to time
Sending Videos
Always waiting over an hour for 1 video to send. I’ve had videos send days after communicating with customers. Fix this issue, it is unbelievably frustrating in a business where time is money. Y’all know this
Annoying
System always seems to crashes AI chat is no good. AI response is garbage and it feels like I gotta update every day.
Less flagged first emails
How do you get these emails to land in a customer’s inbox and not straight to their junk mail. Seems pretty hard to get their attention if text and emails are going straight to the trash
Advanced technology
I am 66 years old and so I am not a millennial, but I must say it takes me a while to get caught up with the advanced technology, but I am really enjoying the technology with the DriveCentric and the infusing in the modern day. Car sales is just fantastic and it gets shows an old dog tricks so yes, I am enjoying it.
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I miss it
Using VinSolutions w/ new ownership and came back to boost drive because of how much better it is. VIN SUCKS
AI is way too involved
Who’s selling the car, me or the AI. She texts so many times a day that if I were to text or call it would bother the client to get so many calls from different people. If they look at a lead at 5am She immediately texts and Emails them AT 5AM! I make a call in the morning and leave a text with my name and then she follows up with incorrect information SEVERAL MORE TIMES THE SAME MORNING! It’s a great CRM platform but SHELBY NEEDS TO STOP TEXTING AND STOP MAKING THE CLIENT CONFUSED! I can’t stand her. She bothers people so much that they opt out of texts before I can build rapport. She contradicts conversations I’ve already had. SHE NEEDS TO STAY OUT OF MY BUSINESS!!
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Great idea
Terrible execution
Sales
Works fine, sometimes it doesn’t work. Needs update very frequently and pops up every time you click anything. Usually when you need speed because you are with a customer so it can be frustrating. Skip until tomorrow doesn’t work.
Update
The App needs update every single day
Terrible
Wish I never had to use it
Communication
Click to call giving me problems.
Sales
Always down / slow to send videos
Don’t work
App doesn’t even open half the time
Game changer!
The DC team is outstanding. We came from a DMS that messed our data so bad and took no accountability, 3 CRMs in the last 2 years and I’m stoked to have DriveCentric, they’ve been amazingly helpful righting the ship! Highly recommend DriveCentric!🤘🏼
Great !!!
Amazing!!!!
THESE
UPDATES!
DriveCentric is a Force Multiplier
It is a great CRM system. I personally love it.
However, it comes with certain nuances.
Foremost at the top, the so-called expert users/admin and the bottom the real users need to be in harmony to get maximum advantage of this, very nice CRM and a great support team.
If they are not in harmony, Weak / incompetent expert users/admin become a nightmare and a source of frustration, nullifying the strengths of this CRM.
However, it comes with certain nuances.
Foremost at the top, the so-called expert users/admin and the bottom the real users need to be in harmony to get maximum advantage of this, very nice CRM and a great support team.
If they are not in harmony, Weak / incompetent expert users/admin become a nightmare and a source of frustration, nullifying the strengths of this CRM.
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Chlen
It’s an awesome crm app to use. It’s really user friendly
