Okay, but…
Sometimes this delivery service works great, but I’ve had some issues. The customer service is slow and unhelpful, but recently I placed an order that was supposed to arrive around 5:15. At 5:17, I get a notification saying my delivery driver is here with my order. I head down to my apartment lobby, but there is no sign of a delivery driver or my order. Thinking perhaps someone stole my order somehow, I tried contacting customer support (but there was no option for this issue) and calling the store. Finally, I was able to get ahold of the store and tell them what happened, and apparently they were still on the way- either Drizly falsely completes orders after a certain about of time, or the store says it’s been delivered to give the illusion of good, quick service. I’m glad I called, but I received the order at 6:12, almost an hour later. I understand companies are busy and traffic is bad, I don’t mind waiting- what I don’t like is being lied to. If this is a problem with the store and not with Drizly, I still think it’s unacceptable- they shouldn’t allow this to happen, as I thought someone had stolen my order or I’d been scammed out of money, and started trying to get a refund. Hopefully they fix this issue.
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Open notes to outside companies or mandate
So I bought 3 bottles of wine in a city I just moved to. Apparently you outsource to other companies which is fine with me. But I had notes to delivery driver to deliver to the backside of the apartment building since this old building does not connect the front and back. OkPuff - which is the company it is outsourced to- sent me a text saying where are you? I ended up walking around and explaining why I was waiting in the backside of building to the individual that dropped off the order. I explained why I was not out front… he showed me his app on OkPuff and some apps that utilize that app communicate notes but apparently Drizzly does not pass in the integration these notes… as a software programmer there is no excuse for this. Fix this! Passing delivery notes between apps should not be an issue… especially from customer to delivery driver to expedite delivery and improve customer service. Fix this.
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They messed up my evening and could NOT care less
I ordered a beverage for myself and a bottle of wine for my wife, thinking we could have a nice evening together at our hotel. I requested Drizly contact me if the order had to be modified or substituted. Instead, I got an email 4 minutes later that stated my order had been “adjusted.” I clicked the email and saw they deleted the bottle of wine from my order. Ok, well, no wine, no order for me; I’ll reorder from someone else who can deliver the wine. I click cancel 1 min after receiving the email. Drizly says I cannot cancel. I contact their customer support and they more or less tell me to get bent even after I plead my case. The driver shows up and she’s an Uber driver. Drizly didn’t do anything but send the order to Uber. Save yourself the time and headache and just go directly through one of their “competitors” that is gonna fulfill the order anyway. They actually have customer service who will help you. Now I’m stuck in a hotel room with a sober wife. Would give this company zero stars if possible.
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It’s very good. Not great.
It’s very good for providing the service it does.
The app is quirky- if you want to keep the rather excessive fees limited to one shop shopping, your choices get limited fast.
This is obviously due to the two facts there are thousands of options (in sizes, prices and labels) that most small participating liquor stores cannot stock and that the app offers EVERY known size and label, making the one stop shop far too confusing to happen. Say you want 375 ml of Schmirnoff, a 750ml bottle of extra dry Carlo Rossi vermouth and six bottles of Angelina vin de table all from one store nearby. You’ll spend 20 minutes trying to figure out how to buy the whole batch from one shop. Very frustrating…
And that’s why I rate the app with 4 stars, not 5.
The app is quirky- if you want to keep the rather excessive fees limited to one shop shopping, your choices get limited fast.
This is obviously due to the two facts there are thousands of options (in sizes, prices and labels) that most small participating liquor stores cannot stock and that the app offers EVERY known size and label, making the one stop shop far too confusing to happen. Say you want 375 ml of Schmirnoff, a 750ml bottle of extra dry Carlo Rossi vermouth and six bottles of Angelina vin de table all from one store nearby. You’ll spend 20 minutes trying to figure out how to buy the whole batch from one shop. Very frustrating…
And that’s why I rate the app with 4 stars, not 5.
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Inconsistent overtime
I started Drizly back in December 2020, as a gift for a family, the first purchase was good, it was scheduled and came at the right time. Then I decided to use it myself over the past year, and since then, less stores have been on the app, and they take longer than ever before. Even worse, apparently almost all of the few stores that are left on the app (based on my location) are RELYING on Uber and the Uber takes so long to get to the store (which means evening longer for it to get to me). Especially in 2022, I’d buy from a store on Drizly, then it would take almost 2 hours for an Uber to get to the store, and canceling is a hassle in 2022 than in 2021. So I can’t do Drizly anymore (I even tried to buy a bottle this same day doing this review and it was taking too long). Over the past 2 years, I’ve seen stores that I bought from and had good service disappear and the remaining stores take so long. I bet I could buy 5 Large pizza pies from Dominoes and it would arrive in 1 hour before an order of 1 bottle of liquor from Drizly lol. I’m sorry, but my experience.
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