Rates on website much better
App said rate starts at 131.99 for a location and date I was looking at. Went into hotel and cheapest was 161.99 with no queens. Went to the website and while still not that low a price they were much better than the app and plenty of queen rooms were showing. How can your room inventory not be the same. Are they not pulling from the same platform.
My upcoming stays are not showing and says my rate code is not valid. It works up to a certain date and then is not valid. Can still make reservations, but why not with the rate code.
My upcoming stays are not showing and says my rate code is not valid. It works up to a certain date and then is not valid. Can still make reservations, but why not with the rate code.
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Unable to login to app
I have tried several times to login to the app and get an error. They said it is a problem with iPhones, but almost everyone has an iPhone. I told them about the problem a week ago and came back and still not fixed. I don’t have time time to waste trying to talk over the phone. Does anyone in the Drury organization have an iPhone and do they use there own app.
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Location not working
I have always used the app on my iPad and now it will not work. It continues to say location services not working. It won’t show my profile info or anything. Please fix! We love the Drury and I usually love the app.
Update
Not working on my iPhone 14 since the update a month ago. Get it back to working please.
Sign in
I am unable to sign into my account thru the app but, I can sign into my account on the Drury Inn website☹️
App doesn’t work.
App is useless. It doesn’t work.
App doesn’t work
Booked for Milwaukee isn’t the app and then went to look for confirmation and it wasn’t there. Called hotel and they don’t have it. They said no rooms are available the weekend I’m booking but rooms are available on the app to reserve.
Slow app
I downloaded this app because I thought it would be easier than using the website on my phone and it just flat out and never load anything or it takes like 10 minutes to load one search.
Locations search not work
When you’ll fix your app to be more useful because now I can’t use it for location searches - it doesn’t work.
App needs work
This app can stand a major overhaul. I cannot view my past trips, receipts, or make a room selection. It would be nice to have some updating and increased functionality.
Room key
I love the app as it is pretty well designed. Drury has a hole has been a favorite hotel of mine and a number one top choice when I’m traveling. I wish, however like other hotel apps that Drury would include a digital room key for the Apple wallet, or to be used within the app. Can also do better by including room service as part of the app as well.
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Great hotels, but app needs some work to get 5 stars.
Drury has great hotels and staff, but app needs some work to get 5 stars from me. When searching for an existing reservation using my name and confirmation number, that information does find my reservation, but that info is not saved. Part of the problem is there is not a tab for current reservations.
Updating the app to include a digital room key would be really convenient for guests.
Aside from those items, Drury is one of my favorite hotel chains I prefer.
Updating the app to include a digital room key would be really convenient for guests.
Aside from those items, Drury is one of my favorite hotel chains I prefer.
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Never works
App always freezes up and won’t let me book anything, always have to call hotel to book, very annoying!! I have tried deleting app and downloading again, but still doesn’t work….
Not useful
How can it be that I have a reservation for tonight but the app doesn’t show it?! Useless.
No upcoming stays & can’t use rate codes
My upcoming stays are not showing and says my rate code is not valid. It works up to a certain date and then is not valid. Can still make reservations, but why not with the rate code.
Sneaky or broken?
I can’t opt out of promotional info in the app on iOS under Profile Information. I toggle the radial button to the off/no position and click Save and receive an error that my changes can’t be saved. That’s is shady and probably violates some privacy laws. I’m on an iPhone 15 Pro Max using ios version 17.4.1
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Facial ID for iPhone
Hopefully facial ID for the iphone app will be down the pike! Thank you !
Reservations and stays
I have the app on my iPhone but it does not allow me to put in the reservation confirmation number on my iPhone. Therefore I cannot get credit on the app for a previous night that I stayed this week. I think that it should allow previous stays to be listed as a record for the individuals file. Either the app is lacking and needs updated or it is of no use to me.
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Great app!!
Very easy to navigate this app & find the Drury Inns across the USA using the search function, despite what the other reviewer might suggest, even though I’m also in Canada. I have used this app to find & book stays at Drury Inns often. It allows the user to easily search for accessible rooms & include special rate categories for discounts.
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Gets by but needs significant enhancement s
App provides the basics to book a reservation. But the app lacks a lot of functionality. Too many to list here - but one HUGE one is that you can't even see the hotel address or phone number and as such there is no way to copy/paste the address. Major fail. (And NO tapping on directions is insufficient - i may want to give the address to someone else or paste it into Google maps)
There isn't even any way to send feedback within the app either - ever option on the menu takes you to a way to call someone. NO.
Tip: research hotels and locations some other way - then come to the app to book the reservations.
There isn't even any way to send feedback within the app either - ever option on the menu takes you to a way to call someone. NO.
Tip: research hotels and locations some other way - then come to the app to book the reservations.
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Response from developer
Hi, JustAPaulD! We wanted you to be one of the first to know that we released a complete redesign of the app today. You can now choose your destination and search for hotels near you, by ZIP code or by city. It includes our refreshed branding and everything you need to book a reservation, including photos of each hotel. We hope you enjoy it!
