DSB appears safe based on user ratings. The AppsHunter Safety Score for DSB is 96 out of 100. This assessment is based on 2,725 user ratings, with an App Store average of 4.8 out of 5. Of 2,725 App Store ratings, 97.1% point to a safe experience, 1.2% suggest some concerns, and 1.7% point to a risky experience.

DSB appears to be a legitimate app. The AppsHunter Legitimacy Score for DSB is 83 out of 100 points across 7 verification signals from App Store and developer data.

DSB User Reviews

Name: DSB
Rating: 4.8 (2725 reviews)

DSB

💼 Business

✈️ Travel

Customer Experience

Positive experience26.6% of reviews

Neutral8.9% of reviews

Negative experience64.5% of reviews

~ Based on 124 written reviews from the US App Store.

What users say

Summarized from real user reviews of DSB. Based on 2.7K reviews and a 4.8/5 average, it highlights the 4 positives and 7 negatives reviewers mention most about this Travel app.

Positive things

🚀Easy to use
🚀Procures all tickets needed
👍Great UX
👍Simple to buy tickets

Negative things

🐛Unreliable app, crashes frequently
🐛Tickets disappear from app
🐛Account deletion without warning
🐛Payment issues, debit/credit cards not accepted
🐛Unable to register foreign phone numbers
🐛Glitchy and slow
🤬Rude and unhelpful customer service

Is DSB Safe?

DSB appears safe based on user ratings. AppsHunter Safety Score for DSB is 96/100.

This assessment is based on 2,725 user ratings, with an App Store average of 4.8/5.

Safety Analysis

97.1% of ratings point to a safe experience

1.2% of ratings suggest some concerns

1.7% of ratings point to a risky experience

~ Based on 2,725 App Store ratings for DSB.

Is DSB Legit?

DSB appears to be a legitimate app. AppsHunter Legitimacy Score for DSB is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Do Not use it!

Do not waste your time with this app. The app has a serious issue with the ticket purchase flow. I selected Plan and Buy, chose a train from Copenhagen to Malmö, and instead of letting me purchase a ticket, the app forced me into a seat reservation only flow. It then redirected me to reserve bike space—even though I wasn’t traveling with a bike—and provided no way to proceed with buying the actual ticket.

The workflow is confusing, appears to be broken, and leaves users unable to complete a simple purchase. An app for a national railway should make buying a ticket straightforward, not force users into a dead end.

LY2023_User

13 days ago

Response from developer

We are so sorry for that, but a ticket from Copenhagen to Malmö can't be bought in the DSB App. You can only buy a bike ticket in the app. Next time when you need a ticket to Malmö you can buy it at the station. //Joelle

United States

How do we login with our 10 digit cell phone numbers when the app only allows for 8 digits

Not for U S citizens???

18 days ago

Denmark train app

It can work, but the interface leaves much to be desired, as others have pointed out. It also tries to use a fancy location-tracking system to charge you for by-distance tickets, but it's unreliable. For example if you stop for a while in a station it may decide you got got off the train and finalize your ticket. You may then notice sometime later when a conductor nabs you for traveling without one. Finally the website blocks purchases from outside the country so good luck trying to prebook long-distance travel.

ABR3434

24 days ago

Response from developer

Thank you for your feedback. We appreciate you taking the time to share your experience. We understand that the interface may not meet all expectations, and we are continuously working to improve it based on user input. Regarding the location-tracking system, we acknowledge that it can occasionally cause issues, such as prematurely finalizing tickets. This is something we are actively looking into to ensure a smoother and more reliable experience for our passengers. As for the website blocking purchases from outside Denmark, we understand how this can be frustrating for those planning long-distance travel. We will forward your concerns to the relevant team to explore potential solutions. If you need assistance with booking or have further questions, please don’t hesitate to reach out to us directly.

User Friendly app

Great app for saving favorites and then setting up travel arrangements in Copenhagen.

Dat603

a month ago

Response from developer

Thank you so much for your review and the five wonderful stars you’ve sent our way – we truly appreciate it. We’re grateful that you took the time to share your feedback with us. - Joelle

Not able to get a receipt

Click get a receipt. Correct email on file shows up, when you click to get an email, you instead get a message. Saying “Something went wrong”

QuantumLove

a month ago

Unusable

Im traveling and don’t have text messages with my e sim . I cannot verify my number , and cannot use this app. at least use WhatsApp or data messages to verify phone numbers or use email seems very stupid to only use sms texting. Wasting my time and energy on this app!

Ev zz and mm

2 months ago

Lacking Seat Selection

With today’s technology it’s truly amazing that DSB Denmark is so far behind that they cannot get an app to allow manual seat selection.

ez-me100

2 months ago

Response from developer

It is now again possible to select seat in the app. - Anita

US cards and Apple Pay rejected

Payments rejected while my US bank confirms not rejected by them. Used to work a couple of years ago with US Mastercard. No help line to call?

Travel7777

2 months ago

Response from developer

I'm sorry that you have experienced problems with payment. I would advise you to call our Customer Center who can help you on +45 70 13 14 15. Anita

Super App

Die Fahrrad Sitzplatzreservierung funktioniert gut! Man muss nur wissen, dass es bei nachträglicher Reservierung passieren kann, dass keine Stellplätze mehr frei sind. Deshalb am besten immer Fahrkarte und Stellplatz zusammen buchen.

MC Doro

2 months ago

We fixed minor things you won’t notice

You removed seat selection and return search, seriously? In that sense, if you cut your arms off, you will roll over faster, right?

DSBaddesign

3 months ago

Difficult to plan

Only seems able to search right now and not alternate trips or routes

drain battery

4 months ago

Response from developer

Thank you for your feedback regarding the DSB app. I’d like to clarify that the app does allow you to search for departures at other times. You can easily adjust the time and date in the search function to find trips that suit your schedule. The app is designed to automatically find the best route based on your input, whether it’s for now or later.-Joelle

Commuter card

So, I’m paying an enormous amount of money for my monthly commuter card, and it’s disappear from the app just because? It’s not my first time. Once I got fine because of that!

mmasstyaabb

4 months ago

Can’t Enter phone number with +1 prefix

Got this app in preparation for an upcoming trip to Copenhagen but I have a United States phone number and the United States isn’t listed in the dropdown menu when setting up account phone number, so I couldn’t get very far.

Short Rex

4 months ago

Response from developer

Several country numbers have been blocked from accessing our app, and that is unfortunately what you discover here 🙁 If you have to buy a ticket for travel in Denmark, then you can buy a ticket in the ticket machine at the station.-Joelle

Wow

Impressed

Goompo

5 months ago

Can't access my ticket, stuck in a login loop

Second day of using the app, trying to activate Pendler20, the app logged me out and when trying to log in back, it gets stuck in a login loop. So I am stuck too at the station not being able to travel with the ticket I had purchased.

Jakub at the Station

5 months ago

Response from developer

We are aware that the app did not work as intended. The error has been corrected. -Joelle

Whistles tourist

Best 30 dkk I’ve ever spent

Tipsy tourists

5 months ago

Decent app for a meh service

The app in general is polished and easy to understand. The core features mostly work from the point you have picked out a journey plan. However getting there is hellish. The app retains the horrid logic of the website and many of it’s broken features. I have never once gotten the “Arrive by” feature working for example, instead having to guess a rough departure time based on the average length of the journey. The search timeout is a heinous limitation as well, as it can trip you up even if you’ve been viewing journey plans or about to book, requiring a whole new search. Which btw will be essentially from scratch, as the journey time field will be reset every time.
Also wish there was a more complete timetable to view in the app, the departures only show about an hour in advance, which is not enough time to re-plan in case something happens to your train or bus.

Aida Fennec