FIX APP NOW
Tired of having to do the most just to log into an account that logs you out if you swipe out of the panel for the app and decide to go look at something else real quick, not to mention the “busy” excuse like how many workers do yall got? And stay busy 25/8 as soon as I called at 8:20 your busy 5 mins after business opens??? Find that hard to believe , this app needs major bug fixes, and the right attention or it’ll only get worse 🤦🏽🚮
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Explícame
Si es un aplicación del gobierno y es gratis porque tengo que pagar por actualizar
what
What is even the point of this app. Imagine not even being able to check your transaction history anywhere
No update
I used to be able to click into this and it would go right into My Account now what is the purpose of the app there is no app it takes you right to the website and then you have to login every time anyways absolutely terrible all the money that Massachusetts taxpayers lose to this state only to get an automated system that doesn’t work and basically hangs up on you every time (just like every other state/government agency) because apparently everybody that works there is “busy” and oh let’s not forget the menu options always change so I have to listen to a book to even get to the options. Does Maura Healy and Elizabeth Warren realize the amount of food it takes to feed two teenage boys until they’re full.????? yet they keep lowering my benefits. I make less money now than I did and I get less money almost 8 dollars for ground turkey but they’re all for the people. I’m starting to think maybe I should quit both jobs and just live off the system maybe I’ll get more money then and more benefits, absolute joke the state! Rant over the “app” or really shortcut to the webpage is terrible thanks again Assachusetts you always amaze me!
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Ahh
Can’t ever log in dta is lazy and slow with paperwork half the time you can’t even view what they send you
There are no live representatives
So I have tried for the past 2 weeks to speak to a person and even if I try 2 minutes before they open so I could be one of first in line. It states they have very high call volume and to call back later. I uploaded a loss of employment paper work almost 2 weeks ago and nothing has been updated I have not received a call either. 🥺
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Login
Can’t even log it it’s saying it need to be updated I update it and it’s still saying the same thing i delete the app.. same thing
App not working
This app is not working at all can u fix it please!!
Complete Garbage
Having to login EVERY SINGLE TIME you go on the app is genuinely ridiculous. Upload process is lazy and it is insane to me that at the bare minimum you can’t even label the submission. you can only choose between the “kind of document you are submitting” so i really can’t even distinguish between what submission is what. When a document gets rejected not only do i have no idea what document they are referring to, there are absolutely no notes regarding why it was rejected so I NEED to call the helpline and they are always swamped, I am always on a waitlist. If this app wasn’t built so poorly the helpline wouldn’t be backed up every second of the day. With the tools available today there is no reason why this app should be so awful.
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not quite helpful
it would be nice if these app services for people in poverty would function. how about helping helping fund an assisted suicide for myself and that way there’s one less person to help.
Excellent
No complaints…
Systems Down
Hasn't worked in over a month! Is this a way to bump more folks off?
Lucindo Rosa
Dos Santos
1 out of 5 stars
Have the people that work there are rude. They don’t have any compassionate once in a while. You might get a worker that seems to care and is actually passionate about their job and helping people. You can never get through even before when you had caseworkers and you left a message they never called back!!
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Getting logged out
I want this app to stay logged in after i logged in
Incompetent
App doesn't work most of the time, just like the phone line
Sign in screen blank
Can no longer sign in, the sign in screen is just completely blank except for the cancel button.
For government program, actually great app
Most government apps and sites are terrible but this one is awesome. And the people you talk to on support are real with you about help not just trying to shoo you away to get to next person
Delayed Lock Card option with new update
I don’t necessarily agree with the latest update, now you have to wait anywhere from 30 to 45 minutes to lock your card after you leave the grocery store or get your groceries from Amazon. I think that the tab should still be there after you unlock your card to pay for groceries. I believe they’re trying to bring back all the confusion of food stamps fraud & that’s not fair at all.
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Doesn’t work properly since update
Once the card is unlocked via the app, the option to lock it again no longer appears. You have to call to lock/unlock the card. Major flaw!
