App crashes, takes a LONG time to save video.
Response from developer
We’re very sorry for this. Losing footage after waiting a long time for processing is incredibly frustrating, and we understand how upsetting it is to find out hours later that the video never saved to your Camera Roll. This is not the experience we want you to have, and we appreciate you taking the time to report it. Please try these steps for the issue where a video does not appear in the photo library: 1. Make sure your device has enough free storage available before recording and saving. 2. Confirm that the app has permission to access and save to your Photos/Camera Roll. 3. After saving, open your photo library and check both recent items and the videos folder. 4. If the video is still not there, restart the app and your device, then try saving a short test video first. If you’re seeing very long processing times or crashes, please also make sure the app is updated to the latest version. We’re actively reviewing reports like this, and our team is treating reliability and save performance as a priority. If you contact support, please include your device model, iOS version, app version, and approximately when the failed save happened. With that information, we can investigate more closely and help determine what went wrong. We know this does not bring back the lost footage, and we’re sorry for that. But we do want to help prevent it from happening again, and we’re working on improvements in this area.
Camera option sits on spinning and a gray screen after taking a picture
I have uninstalled reinstalled and reboot. My phone. iPhone 16 Pro Max, plenty of storage.
Response from developer
I’m sorry you’re dealing with this, especially after already submitting a troubleshooting ticket and trying a reinstall, reboot, and confirming you have enough storage. On an iPhone 16 Pro Max, the camera should not hang on a gray spinning screen after you tap the shutter. This sounds like an issue with the app getting stuck while processing or saving the photo. Since video can sometimes save, that detail is helpful and points to a photo-capture problem rather than a full camera failure. Please try these steps next: 1. Make sure iPhone camera access is enabled for the app in your device settings. 2. Make sure Photos access is also enabled for the app, since the image may be getting stuck at the save stage. 3. Close the app completely, reopen it, and test with a single photo before trying multiple shots. 4. If you use any iPhone settings that limit permissions or background activity, temporarily disable those and test again. 5. Try capturing a photo on a different network connection as a test, if the app requires syncing after capture. Because you’ve already completed the main basic troubleshooting, the next best step is for our team to review your existing ticket with device-specific diagnostics. Please reply to that ticket with: - your device model: iPhone 16 Pro Max - iOS version - app version - whether the issue happens every time or only intermittently - whether the photo ever appears in your photo library or only stays on the spinning gray screen - the approximate date/time of your most recent failed attempt If possible, please also include a screen recording of the gray spinning screen after pressing the shutter. That will help us narrow this down faster. Timeline-wise, once those details are added, our support team can continue investigating from the ticket you already opened. In the meantime, we understand this blocks normal use of the camera feature, and we’re sorry for the frustration.
PAGAR PRA TESTAR É FRAUDE
Response from developer
Entendemos a sua frustração, e você tem razão em querer testar antes de decidir pagar. Pedimos desculpas pela má impressão. Hoje o app não oferece uma versão de teste gratuita, e sabemos que isso pode gerar desconfiança. Isso não é a experiência que queremos passar. Seu comentário é importante e já foi encaminhado à equipe de produto para reavaliarmos esse modelo. Enquanto isso, há dois caminhos objetivos: 1. Se você já fez a compra e o app não atendeu às suas expectativas, solicite o reembolso diretamente pela loja em que a compra foi realizada. 2. Se ainda não comprou, recomendamos aguardar até publicarmos melhorias nessa política de acesso e uma forma mais transparente de avaliação. Nosso time está revisando esse ponto com prioridade, e a proposta é definir uma atualização sobre isso nas próximas semanas. Se quiser, também podemos analisar seu caso e explicar exatamente o que está incluído antes da compra, para que você decida com mais segurança. Agradecemos pelo feedback direto — ele nos ajuda a corrigir o que hoje claramente está causando uma experiência ruim.
Ridículo
Response from developer
Entendemos perfeitamente a sua frustração, e você tem razão em questionar isso. Pedimos desculpas pela experiência passada — sem uma forma clara de testar antes de comprar, a decisão realmente fica difícil. Nosso objetivo não é bloquear a avaliação do app, mas equilibrar os recursos gratuitos e Pro de um jeito mais justo. Ainda assim, reconhecemos que a experiência precisa ser mais transparente e prática. O que vamos fazer: - revisar esse ponto com prioridade junto à equipe de produto - avaliar uma forma melhor de teste antes da compra - trabalhar em melhorias de clareza sobre o que está disponível na versão gratuita e na Pro Prazo: - seu feedback já pode ser encaminhado agora para análise - essa revisão entra no próximo ciclo de avaliação da equipe Se quiser, você também pode nos contar qual formato de teste faria sentido para você. Esse tipo de feedback ajuda diretamente nas próximas melhorias. Obrigado por apontar isso com sinceridade.
Pay Pay Pay
Response from developer
We’re sorry this was your first experience, and we understand how frustrating that feels. You should be able to understand what the app offers before deciding to pay, so your feedback is valid and helpful. We’re sharing this with our product team to review the current access flow and make it clearer what is free and what requires a subscription. In the short term, please check the app’s store listing and subscription details page, where the available features and billing terms should be shown before purchase. If something was unclear or looked misleading, we’d really appreciate it if you contact support through the app store page so we can review your case directly. We’re also evaluating improvements to the onboarding and trial experience in an upcoming update. Thank you for pointing this out.
