Ordering is very tedious
If you are building your own the process for doing so is very tedious, especially for a app on your phone. It would work fine in a computer. Too many drop down menus. Not sure how to make it more user friendly while still letting customers create their own donut masterpieces. I still love that I can order them in an app and pick up.
Show more
Great donuts, app and website are lacking
It is Wednesday and I tried to order dd this morning. The app repeatedly shows unable to connect errors while placing order. The website fails to complete placing the order. I tried calling and the recording says they are open Monday and Thursday. I happened to walk by and noticed a large line. I walked up and was able to order at the counter. If you are not accepting online order, perhaps say as much on the app/website. Don’t leave customers thinking there is an error.
Show more
Rewards points
We love duck donuts! The closest location to us is about 40 minutes away from us in Summerville SC, and we go out of our way to go to Duck once a month for a treat! That being said, it is rather disappointing how any rewards points you earn will be wiped out and lost, before you get the opportunity to go back and visit. It’s just not feasible for us to drive that far for a reward that will expire. I would truly encourage the Duck family to update their system to keep rewards points that you earn as stacked! We truly love Duck Donuts, but I feel this system needs an overhaul.
Show more
Like the app but room for improvement
Duck Donuts is the best of its kind! The app adds great convenience with their made to order style. It can take a little time in-store so it’s nice to be able to order ahead.
However, there is room to optimize. Choosing toppings is clunky so that interface is the big thing to work on. Other apps also have a more automated way to choose locations.
However, there is room to optimize. Choosing toppings is clunky so that interface is the big thing to work on. Other apps also have a more automated way to choose locations.
Show more
App never saves orders
The app rarely saves previous orders. Currently, my previous order tab is blank. This really makes it a pain because using the drop-down menu is not the easiest when trying to review the previous donuts made in the app. Additionally, I have to remain logged on the app on my phone because I cannot log on via desktop. The desktop version continues to say my login or password is in correct even after I update via my phone app. This has been going on for awhile and is very frustrating.
Show more
