Everything is just sucks
Very frustrating experience.
The app repeatedly rejects the correct password, making it impossible to log in reliably. The password reset process is also inconsistent — you’re told one thing, but the actual flow doesn’t work as expected. In some cases, codes are sent but not accepted, which points to serious issues with the system.
What’s worse is the support response: instead of investigating the problem, they blame the user and question basic device usage, which is completely unprofessional.
An app that fails at basic login functionality and then shifts responsibility to the user is not ready for use.
The app repeatedly rejects the correct password, making it impossible to log in reliably. The password reset process is also inconsistent — you’re told one thing, but the actual flow doesn’t work as expected. In some cases, codes are sent but not accepted, which points to serious issues with the system.
What’s worse is the support response: instead of investigating the problem, they blame the user and question basic device usage, which is completely unprofessional.
An app that fails at basic login functionality and then shifts responsibility to the user is not ready for use.
Show more
Response from developer
Hello, as we kindly explained several times in our emails, there are no system issues; rather, you’ve made typing errors with your login details, such as leaving a space before or after your email address or password (a space counts as a character!). The app doesn’t send any codes; it’s your Apple device’s settings that require this, and we have no control over that. This is confirmed by the fact that no other users are experiencing login or password reset issues. Best regards. L'équipe Dukan Premium.
Doesn’t work
I never got to use the app. It would not let choose metric or Anglo saxon, and therefore you could not input anymore information. Unless app.
Response from developer
Hello, the Anglo-Saxon system is now available. Please update the app. Best regards. L'équipe Dukan Premium
