No customer service number , or way to contact so be prepared
I was so excited to get this for my brother and SIL for their birthday present ! After seeing this advertised and some dates being set up thought it would be a unique present.
Since you have to use the app for your date I was trying to get someone from customer service to respond if I could pay ahead or even buy a gift card and I never got a response . I then went to the IG page that was advertising how easy / awesome this is and messaged , posted and reached out to Dates on Duo . Unfortunately I could never get a response or answer which is super disappointing.
Any new business or company knows that customer service is key and the first 2 years of customers are invaluable. Not getting any type of customer service just shows their customers aren’t valued . On top of that if someone does spend money and is using their service and something goes wrong , good luck getting a response or finding a contact number to get a hold of someone .
Thankfully found a similar service who was able to respond within 3 hours of the first question . Have purchased 3 additional dates since .
Since you have to use the app for your date I was trying to get someone from customer service to respond if I could pay ahead or even buy a gift card and I never got a response . I then went to the IG page that was advertising how easy / awesome this is and messaged , posted and reached out to Dates on Duo . Unfortunately I could never get a response or answer which is super disappointing.
Any new business or company knows that customer service is key and the first 2 years of customers are invaluable. Not getting any type of customer service just shows their customers aren’t valued . On top of that if someone does spend money and is using their service and something goes wrong , good luck getting a response or finding a contact number to get a hold of someone .
Thankfully found a similar service who was able to respond within 3 hours of the first question . Have purchased 3 additional dates since .
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I can’t create my own account
I try to sign in with email and get to where you enter your birthday and where you live and phone number…I filled all it in correctly but the continue button didn’t work…I tried reloading the app again but it didn’t work…I really like the concept of this app but I can’t experience it or rate the app high if I can’t sign in…
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Great customer service but Needs a more detailed questionnaire
The idea is great but the execution leaves something to be desired. We are moderately active people but our “surprise date” was rock climbing and neither of us are capable of doing that for more than 3 minutes. They did immediately remediate the situation and scheduled a new date that we are looking forward to.
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Beyond disappointing
Wife was super excited about this. Wouldn’t stop talking about it. Buy a date with a budget if $800 that originally I believe she was told excluded food). Summer in Arizona isn’t the easiest to plan a date so she thought this was going to be something she’d remember forever (which may end up being true but unfortunately for the wrong reasons). First part of the date was fine. Underwater at the aquarium. Saturday worked for our schedule but Saturdays at the aquarium are jam packed. Really takes away from what we expected. We were then told to bring our appetite to the next part of the date. Which ended up being a picnic at Granada park…in July…. Charged $460 for a picnic set up with finger food plate that wasn’t enough food nor enjoyable. We were there less than 5 minutes. Plan your own dates. Google stuff. Don’t fall for this crap like my wife did.
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Best Date Ever
My husband and I used this app to plan a date for us (we can never decide what to do) and it was FANTASTIC! A gondola ride with champagne and dinner! So much fun. Would highly recommend. Works for every budget.
