Horrible
Their app is horrible and useless. I was trying to reset my username and password and it gave me the option to change my contact information which I started to do, but as I put in my phone number, it wouldn’t let me continue even though it said I had a valid phone number and it wouldn’t let me continue onto the next step so I closed out of the app and I go back into the app and I try to sign into my account after that I had already reset my username and password, but then it gives me the only option to get into the app using a voice call which was connected to a phone number that was old and no one uses anymore since it wouldn’t let me change it so now I am unable to get into my account and if I go back to reset my username and password and change my phone number the only option to send verification now is a voice call which is again connected to the old phone number than no one uses.
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Keara W
This lady was awesome
Review
Lov DCU!
Excellent Service
The technology has improved to the point of cutting edge. Customer service is incredible. Large offerings of financial loan and savings options. I’ve been with them a long time and will continue to do business with them!!
Simplicity
Simple and easy to use. Same style for years. I know where everything is. Great job.
Needs Zelle Compatibility
One of the few banking institutions that isn’t compatible with Zelle. Can be very inconvenient.
Mobile App
I find that this app sufficiently meets all of my banking needs. I have moved 800 miles away and still have no problems with any financial transactions including deposits and transfers.
Helpful
Helpful
A Financial Institution that works for you.
This credit union has an attentive staff and works to support your needs.
Convenient
Very convenient for traveling to pay bills.
App is crashed won’t let me login
Terrible app problems with logging in constantly
Comprehensive Mobil App
I love it! I can check my account balances, deposit checks, transfer funds, dive into detailed transaction activity, and more!
Date picker broken
Been trying to do a transfer for two weeks and the date picker doesn’t work to choose a future date. Bad app for a financial institution.
Just gets worse and worse
Latest issue in the revolving bug menu is the bill-pay feature. Though I’ve been paying bills online at DPCU for well over a decade, the app acts like I’m brand new, all of my payees are gone, and asks me to set it up, every single time. The app has to be opened and closed several times before my payees return and I’m able to pay bills.
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Recommend DuPage Credit Union
I have been with DuPage Credit Union since 1989. I highly recommend this institution. All of the associates and others that I have had to interact with over those many years have been really really great. The associates also are very helpful when calling to ask about a problem that maybe you can’t solve yourself. You will not be disappointed if you decide to do your banking with DuPage Credit Union.
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DCU app
Much better
App
It’s an amazing app and I love it but I do think you guys should make a dark mode cause it’s too bright.
Visa Imagine
I want to transfer money from my checking to my Visa Imagine, but I don’t see away to do it. This is a problem because I was charged for not making a payment in April and now I’m stuck on April as well.
Lynn Olson 😱
Lynn Olson 😱
New app consistently doesn’t load
I continually get the error message “System is not responding. Try again later.” I do try again later and it still doesn’t work. I’ve deleted and reinstalled and it still doesn’t work. Why oh why did DuPage CU find it necessary to launch an app that doesn’t work?!! Mobile banking needs to just worn. This is a black eye for the credit union.
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this app/organization eats up
10/10 would recommend to a friend for dupage credit union
