The worst Hub system
I have use IOT hubs for a long time and this one is easily the least functional worst designed system I have ever seen. Is genuinely impressive how bad it is. Maybe the engineers had a stroke and couldn’t use their brain anymore idk
Glitchy and unreliable
The app and the Dwelo hub are consistently glitchy and unreliable. The app isn’t user friendly because it’s way too hard to do simple things. The hub itself constantly disconnects from the internet and is useless. If I wasn’t locked into using Dwelo, I’d ditch it for anything else.
This app blows
Worst UI and user experience ever. Give me a FOB and a key. Thx.
Trash
This app keeps crashing its trash
Locked out
Have reset my password multiple times and can access web portal but my I phone app is denying access! Why?
Terrible
My community uses Dwelo and it absolutely sucks. The connection to WiFi is always down. The code for the door never works. There are always issues with it. Honestly they need to go back to the drawing board. It’s trash and I wouldn’t recommend to anyone. There are better apps out there.
Meh
Works about 75% the time, half of the time. Trying to use the thermostat it keeps turning it down to the current heat rather than sticking to the temp you’ve selected.
Won’t load available WiFi networks
The most important thing that the app must do—search for and show available WiFi networks—simply does not work.
It stays buffering on the screen, searching for networks for hours and shows nothing.
Funny because this is THE most important function the app must have and it is unable to handle the task.
It stays buffering on the screen, searching for networks for hours and shows nothing.
Funny because this is THE most important function the app must have and it is unable to handle the task.
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MIA
Your agent MIA is the best. She helped me through everything. She is so calm and very considerate. She deserves a raise. yey! Thank you for helping me again and for your patience with me.
Terrible
The app constantly disconnects for literally no reason, despite my wifi being fine and the device being plugged in. Absolute garbage.
Fantastic customer service agent, Mia!
Mia was wonderfully knowledgeable, patient, sweet, and a very enjoyable technician to talk to as she troubleshot my newly replaced front door Dwelo lock and worked to get it connected to my apartment. She was the reason my experience was so positive!
Setting up Dwelo system
I had the opportunity to get Mia to help set up my system. Mia was extremely knowledgeable not with just setting up my system, but with the multiple questions that I had for her afterwards. Mia was extremely polite and patient with me. It was such a pleasure to get somebody who took their time and genuinely explained everything without hesitation or frustration. I can’t thank you enough for helping me set everything up and making me feel secured. Thank you for making the phone call feel like I was speaking to a friend and not someone helping me a task.
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Garbage
I can’t believe an app like this could even exist. Useless. F off.
Always gets disconnected from wifi
This app business was probably sold off during its peak price not they just barely run it to keep it alive for contracts they had I guess, The app gives no real value to the customer. App continuously disconnects from wifi, unable to change/on/off ac, lights, lock or unlock the doors.
Worst app and even worse customer service
They are the worst. Will take your money but won’t do anything to help you when they stuff breaks. Been 2 months and still nothing but still charging me. Worthless. I can’t wait to move so I don’t have to be forced to use this junk.
Horrible
I’ve never been able to successfully use this to access the gate in my apartment complex.
Never works
This app looses connection the moment you close it. It doesn’t sync up 90% of the time. And shows the completely wrong temperature. And cannot change the temperature without pulling the unit from the wall and resetting it every single day.
Unreliable
I’ve only been at my apartment for about two days now and I already hate this app!! It takes forever to gain access to your spaces. It’s a safety issue and I wish there was an option for a physical key. The access code doesn’t work AT ALL!!
Awful costumer service + app doesn’t work
I’ve lived in a complex with Dwelo for 5 years. Over the past few years, only the door lock has worked. I was never able to use the app for the lights for more than a few days after I moved. At least the door had a code, so I didn’t need to carry keys.
Now I’ve moved to another unit, and the door doesn’t work at all. I’ve called several times, and the support is terrible. No one resolves the issue… they say I’ll receive an email to schedule service, and it never comes.
Awful customer service and poor technology. My advice: avoid any homes connected to Dwelo.
Now I’ve moved to another unit, and the door doesn’t work at all. I’ve called several times, and the support is terrible. No one resolves the issue… they say I’ll receive an email to schedule service, and it never comes.
Awful customer service and poor technology. My advice: avoid any homes connected to Dwelo.
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Great App
5 Stars! Love it! One ask… will you make it simple to unlock my door from my Apple Watch?
