Aimee
I absolutely love this community. Jaime Reese and the maintenance crew are all so awesome. I can always count on them whenever I need any questions answered. Thank you all for the support and best experience ever 🤗
Poor Management
The AI chatbot and the one on the phone you reach will you one thing and the office will tell you another. Why in the year BH has owned this complex, we’ve had multiple apps and like 4 different ways to submit maintenance requests and it’s the worst one yet. No chatbots for maintenance. And it took 8 weeks to get credentials for this stupid app.
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Nightmare app
This app shows that companies doesn’t care for the customers. This app is not user friendly, asks what seems like 20 questions while requesting maintenance and yet get a call from the office and asks the same questions. Annoying and stupid.
The newly added AI Chatbot is incredibly bad!
They just updated the app to use an AI chatbot to schedule maintenance requests. Previously, it would just have you send a description of the issue and an optional picture. Now you must talk to a chatbot that makes you repeat yourself and does not understand anything. You need to type in your phone number even though you are already logged in to the app. The one positive note is you can easily trick the AI into telling you knock knock jokes, and answering whatever questions you want.
Not surprisingly, the feedback feature is also broken.
I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.
Not surprisingly, the feedback feature is also broken.
I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.
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Thank you
Thank you for you excellent service
