Aimee
I absolutely love this community. Jaime Reese and the maintenance crew are all so awesome. I can always count on them whenever I need any questions answered. Thank you all for the support and best experience ever 🤗
Poor Management
The AI chatbot and the one on the phone you reach will you one thing and the office will tell you another. Why in the year BH has owned this complex, we’ve had multiple apps and like 4 different ways to submit maintenance requests and it’s the worst one yet. No chatbots for maintenance. And it took 8 weeks to get credentials for this stupid app.
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Nightmare app
This app shows that companies doesn’t care for the customers. This app is not user friendly, asks what seems like 20 questions while requesting maintenance and yet get a call from the office and asks the same questions. Annoying and stupid.
The newly added AI Chatbot is incredibly bad!
They just updated the app to use an AI chatbot to schedule maintenance requests. Previously, it would just have you send a description of the issue and an optional picture. Now you must talk to a chatbot that makes you repeat yourself and does not understand anything. You need to type in your phone number even though you are already logged in to the app. The one positive note is you can easily trick the AI into telling you knock knock jokes, and answering whatever questions you want.
Not surprisingly, the feedback feature is also broken.
I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.
Not surprisingly, the feedback feature is also broken.
I’m amazed BH would pay extra money for something like this. Especially when what they already had worked fine. I guess they need something to do with all the extra rent money we pay them.
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Thank you
Thank you for you excellent service
Limited open interactions.
The app has limited opportunity for interacting with staff.
Satisfied
This will be my second month using it and so far it’s been easy access and it’s pretty good thank you
Muy buena aplicación
5 estrellas
Good app
Easy to use , makes the payment process really easy and quick
Maintenance nightmare
This app has made making maintenance requests a nightmare. My complex has just moved over to this app from a previous one, and now there’s no record made of ANY maintenance request because it takes you to an EXTERNAL BROWSER to speak with an AI chat bot that hangs up on you saying “I’ve submit the request bye” with zero request number or id or tracking information. How do I know this even did anything? There’s no record of any maintenance requests anymore at all which I believe is unacceptable.
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Simple
I love you can manage your request & make rent through this app it’s quick and easy
Disappointed
It would be courteous to tenants to have Apple Pay as an option, as, it avoids requiring the payee to give out bank account/card information to another website/app. Previously, the resident app allowed for Apple Pay.
Nice
☺️
I think it would be great if there is option to upload photos or pictures from gallery….
But it’s good!
Muy buena
Perfecta
Worst app !!!
My apartment managers are changing the app they use to pay our rent. They’ve sent out a few emails with the link where we can download the app and then sign in using the credentials from our existing account. I have been trying every day several times for the past week and a half, and it keeps telling me my credentials are wrong. Even though I can sign in using them on the old app my old app tell me that I’m typing it wrong and all I’m doing is copying and pasting.
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Does not work
My apartments switched to this app in May and it doesnt work for me. Ive had to take scramble to get cashiers checks the last two months and its really inconvenient. They say they will submit a ticket but we will see . Its not worked for 2 months
BH Life
Love the BH life app is easy for payment rent on the go so you don’t have to pay rent at the office. Just pay on your phone and you’re good to go!
Stupid idea
Totally unnecessary as the web version worked just fine. Now I cannot even log in to the app to pay rent and late fees are being charged.
Why?
Why more pointless apps. I think everybody is okay with a website for stiff like this. There’s no point for it to be an app. Other than for corporations to steal my data that is.
