App issues
Unable to open app after multiple attempts and uninstall and reinstall
Phenomenal customer support
It took some time and patience but the support team is great Sarahi was awesome I’ve had some issues w the app and the hours for customer support don’t align well w my work schedule I was finally able to call in and it looks like all the bugs have been worked out! If you any issues call into customer support and if you’re lucky enough to get Sarahi she’ll get you all squared away 👍
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Outdated App
So after the new update I cant see the last time my door was open or close this builds trust issues with the landlord or any apt using this. This app needs completely help
APP IS JUNK - HORRIBLE!!
Unfortunately my apartment complex installed these against our will and we have to use this terrible app.
None of the features ever work and I get error messages almost every time I try to use it. It will tell me that my door is unlocked when it’s not, it will display the wrong temperature. You go to adjust the temperature and it says it’s adjusting and then it just randomly goes back to the original temperature.
This app is absolute junk. I have zero clue why any apartment complex would read these reviews and still install this for their residents.
Would rate it a zero if I could. TERRIBLE!!!
None of the features ever work and I get error messages almost every time I try to use it. It will tell me that my door is unlocked when it’s not, it will display the wrong temperature. You go to adjust the temperature and it says it’s adjusting and then it just randomly goes back to the original temperature.
This app is absolute junk. I have zero clue why any apartment complex would read these reviews and still install this for their residents.
Would rate it a zero if I could. TERRIBLE!!!
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Door not locking and unlocking thermostat not controllable
Since day one I’ve always had issues with the app not allowing the door to lock or unlock and I can’t adjust thermostat and it will show it’s on the wrong settings
