Repeated troubleshooting and lockouts cost me confidence in the system
I almost never write reviews. The app is your gateway to these locks, and my experience managing five Lock Pros through it has been rough. Pairing, firmware updates, passkey issuance, and troubleshooting all run through here — and after months of effort, including many hours with Level support, I never got dependable access. Passkeys issued through the app weren't reliable: my housekeeper used hers twice and got locked out on the third try. Repeated lockouts happened regardless of what the app showed; one replaced lock failed again and I ended up removing it after a factory reset didn't help.
The app itself works as a control surface, but it can't compensate for locks that won't reliably let you in — including leaving me stuck outside my own home with young children. Level's support engaged seriously (they even pushed a targeted firmware update during my case), but the system never became trustworthy. Their 30-day return policy means you must install, test, troubleshoot with their staff, and request a refund within 30 days; I asked at three months and again at six, and was denied both times.
If you're buying these locks expecting a smooth, app-managed smart home experience, my experience says temper those expectations.
The app itself works as a control surface, but it can't compensate for locks that won't reliably let you in — including leaving me stuck outside my own home with young children. Level's support engaged seriously (they even pushed a targeted firmware update during my case), but the system never became trustworthy. Their 30-day return policy means you must install, test, troubleshoot with their staff, and request a refund within 30 days; I asked at three months and again at six, and was denied both times.
If you're buying these locks expecting a smooth, app-managed smart home experience, my experience says temper those expectations.
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JJAB954
No critical alert when the battery is low
I don’t know why this app is not able to send a notification or an alert when the battery is low. It’s ridiculous.
Nnicotico
No recurring access code
Be aware, that there’s no way to set a code for the keypad to allow access for a vendor between a block of hours / day of week. For example, Monday to Friday 9 AM to 5 PM. You can allow them access Monday to Friday but it would be 24 seven. Who would want a vendor to have access to their home in the middle of the night? This is a large usability gap between this and other brands. Frankly I just assumed this capability as it is in most other keyless entry applications - so I guess I will just have them enter through the garage using the myQ keypad. Level will be quick to tell you they can download the app and then they can use their phone to unlock. My construction crew is large with multiple trades. Not feasible. You should have seen the eye roll I received when I suggested that to the contractor. My bad, I bought the wrong product for my needs but the software fix seems simple and obvious.
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TTXMAC2
Wish I could add to Apple Watch
Works great but I wish I could add it to my Apple Watch.
Cca_byrd
Unreliable
Do not trust this lock with your pets or your children as it is completely unreliable! It will usually work when you’re using Bluetooth but if you try to do something remotely like let a pet sitter in it will fill you in the worst possible. And lover used to have an 800 number, but no more. Look elsewhere.
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RRoboman270
