Unreliable
This lock worked great for a year then started breaking down. First the wallet key failed to read then the lock refused to even connect. New batteries or factory reset just no longer work. When you have to tear apart the whole lock every few months just for a chance for it to work is a sign this is trash and should stick with just a key.
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Unreliable and difficult to use
This app is extremely unreliable, especially when it comes to discovering locks and keypads. I have had no end to troubles trying to get my locks to be recognized by the app. I just installed a new battery in one of my locks and now the app is in a weird state where my phone can unlock the lock, but it does not show up in the app and when I try to add it in the app it refuses to recognize. I do not recommend this app nor the lock system at all because Level can’t seem to get their act together when it comes to recognizing their own devices. In addition, the interface is just really weird. Nothing is standard about it. It’s hard to find the settings. It’s hard to find everything. I’m constantly hunting around. Functionality.
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Phantom locking and unlocking
I’ve had weird issues with my lock unlocking and locking over and over like it was caught in a loop. Also have had issues with the app cooperating. Would not recommend
Best Smart Locks
I’ve tried them all. Hands down Level is the best.
Garbage state of neglect
The latest App update now messages me every day telling me my battery is depleted when it’s not, and Support has been completely useless fixing the issue they caused with firmware updates.
