Wish I could add to Apple Watch
Works great but I wish I could add it to my Apple Watch.
Unreliable
Do not trust this lock with your pets or your children as it is completely unreliable! It will usually work when you’re using Bluetooth but if you try to do something remotely like let a pet sitter in it will fill you in the worst possible. And lover used to have an 800 number, but no more. Look elsewhere.
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Requires location to sell your data even when you don’t use any of the location functions
App is nearly unusable if you don’t allow them to sell your location data by turning off your location. Lock functions just fine using Bluetooth only but because they want your location data even if you have the approach unlock option off which I do because I live in a city and find it unsafe, I get repeated pop ups that nearly render the app non-functional to turn on my location so they can sell my data. Location data should not be required if you do not opt into any of the location-based functions. It’s a scam that I wish I knew about before investing in their lock products.
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Very disappointing functions
Waste of money, 85% of the time app doesn’t work, have to use physical key. My $75 Wyze lock on the other door works amazing, not an issue since last 2 years.
Level lock disconnected from app all the times, I tried to out level connect but no difference.
Level lock disconnected from app all the times, I tried to out level connect but no difference.
Good - Just one quibble
I’m a new user and, so far, the app has worked fine for installation and setup. Only issue I have is that you only have one lock at a time on the home page while a grid or list of tiles could show multiple (in my case, all) of one's doors.
Doesn’t notify low battery
It works fine but the user doesn’t need to use the app to open the door. The problem is it doesn’t send push notifications to yur phone. So the battery dies and you wouldn’t know it. Really ridiculous.
Great system from a tech
I have been installing Electronics for over 35 years. I’ve used several different types of locking systems. This is by far the most user-friendly and reliable I have yet to use. I will be suggesting this upgrade to all my customers.
Unreliable
This lock worked great for a year then started breaking down. First the wallet key failed to read then the lock refused to even connect. New batteries or factory reset just no longer work. When you have to tear apart the whole lock every few months just for a chance for it to work is a sign this is trash and should stick with just a key.
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Unreliable and difficult to use
This app is extremely unreliable, especially when it comes to discovering locks and keypads. I have had no end to troubles trying to get my locks to be recognized by the app. I just installed a new battery in one of my locks and now the app is in a weird state where my phone can unlock the lock, but it does not show up in the app and when I try to add it in the app it refuses to recognize. I do not recommend this app nor the lock system at all because Level can’t seem to get their act together when it comes to recognizing their own devices. In addition, the interface is just really weird. Nothing is standard about it. It’s hard to find the settings. It’s hard to find everything. I’m constantly hunting around. Functionality.
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Phantom locking and unlocking
I’ve had weird issues with my lock unlocking and locking over and over like it was caught in a loop. Also have had issues with the app cooperating. Would not recommend
Best Smart Locks
I’ve tried them all. Hands down Level is the best.
Garbage state of neglect
The latest App update now messages me every day telling me my battery is depleted when it’s not, and Support has been completely useless fixing the issue they caused with firmware updates.
Notifications are non existent
I’ve used this app and the locks for 4 years now and I never seem to get notifications from it. At the bare minimum it should be telling me when the battery is low.
Great Lock
Great lock but I wish there was a way for app to show the battery percentage.
I’m not sure if it’s possible but if it is it would be so helpful so you can keep an eye on it once it gets to a lower level.
I’m not sure if it’s possible but if it is it would be so helpful so you can keep an eye on it once it gets to a lower level.
Doesn’t notify low battery
It works fine but the user doesn’t need to use the app to open the door. The problem is it doesn’t send push notifications to yur phone. So the battery dies and you wouldn’t know it. Really ridiculous.
Extreme privacy invading!
This app will annoy you with its pop-ups every time you try to do anything unless you enable it to always track your location with precision. Their privacy policy explicitly allows them to take this data and sell it to data brokers and advertising networks so your entire life can be tracked by the rest of the world.
No, thanks! Look elsewhere
No, thanks! Look elsewhere
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Horrible
Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well.
Terrible support
Heaven help you if you need any app support.
They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video and photo evidence, and have a level bolt further away from your thread border router than your level lock pro (the issue was with the pro, I can’t recommend that model at this time).
Level is the absolute best smart lock solution if you don’t want big ugly replacement hardware like most smart locks, but my experience with this app and their support would unfortunately cause me to recommend that you consider an alternate system.
They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video and photo evidence, and have a level bolt further away from your thread border router than your level lock pro (the issue was with the pro, I can’t recommend that model at this time).
Level is the absolute best smart lock solution if you don’t want big ugly replacement hardware like most smart locks, but my experience with this app and their support would unfortunately cause me to recommend that you consider an alternate system.
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Absolutely terrible. Disgraceful stability.
This app suddenly stop connecting to my Apple home kit. And even when I followed all the instructions it failed to EVER connect. And no the app itself cannot find the lock. This is absolutely terrible advertising. I bought this lock specifically for its Apple HomeKit compatibility. It’s disgraceful for it for it ne so inept and non functional. I’m disgusted
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So pleased with this
Works great! Seamless integration! Just wish it linked with Apple Watch.
