Repeated troubleshooting and lockouts cost me confidence in the system
I almost never write reviews. The app is your gateway to these locks, and my experience managing five Lock Pros through it has been rough. Pairing, firmware updates, passkey issuance, and troubleshooting all run through here — and after months of effort, including many hours with Level support, I never got dependable access. Passkeys issued through the app weren't reliable: my housekeeper used hers twice and got locked out on the third try. Repeated lockouts happened regardless of what the app showed; one replaced lock failed again and I ended up removing it after a factory reset didn't help.
The app itself works as a control surface, but it can't compensate for locks that won't reliably let you in — including leaving me stuck outside my own home with young children. Level's support engaged seriously (they even pushed a targeted firmware update during my case), but the system never became trustworthy. Their 30-day return policy means you must install, test, troubleshoot with their staff, and request a refund within 30 days; I asked at three months and again at six, and was denied both times.
If you're buying these locks expecting a smooth, app-managed smart home experience, my experience says temper those expectations.
The app itself works as a control surface, but it can't compensate for locks that won't reliably let you in — including leaving me stuck outside my own home with young children. Level's support engaged seriously (they even pushed a targeted firmware update during my case), but the system never became trustworthy. Their 30-day return policy means you must install, test, troubleshoot with their staff, and request a refund within 30 days; I asked at three months and again at six, and was denied both times.
If you're buying these locks expecting a smooth, app-managed smart home experience, my experience says temper those expectations.
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No critical alert when the battery is low
I don’t know why this app is not able to send a notification or an alert when the battery is low. It’s ridiculous.
No recurring access code
Be aware, that there’s no way to set a code for the keypad to allow access for a vendor between a block of hours / day of week. For example, Monday to Friday 9 AM to 5 PM. You can allow them access Monday to Friday but it would be 24 seven. Who would want a vendor to have access to their home in the middle of the night? This is a large usability gap between this and other brands. Frankly I just assumed this capability as it is in most other keyless entry applications - so I guess I will just have them enter through the garage using the myQ keypad. Level will be quick to tell you they can download the app and then they can use their phone to unlock. My construction crew is large with multiple trades. Not feasible. You should have seen the eye roll I received when I suggested that to the contractor. My bad, I bought the wrong product for my needs but the software fix seems simple and obvious.
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Wish I could add to Apple Watch
Works great but I wish I could add it to my Apple Watch.
Unreliable
Do not trust this lock with your pets or your children as it is completely unreliable! It will usually work when you’re using Bluetooth but if you try to do something remotely like let a pet sitter in it will fill you in the worst possible. And lover used to have an 800 number, but no more. Look elsewhere.
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Requires location to sell your data even when you don’t use any of the location functions
App is nearly unusable if you don’t allow them to sell your location data by turning off your location. Lock functions just fine using Bluetooth only but because they want your location data even if you have the approach unlock option off which I do because I live in a city and find it unsafe, I get repeated pop ups that nearly render the app non-functional to turn on my location so they can sell my data. Location data should not be required if you do not opt into any of the location-based functions. It’s a scam that I wish I knew about before investing in their lock products.
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Very disappointing functions
Waste of money, 85% of the time app doesn’t work, have to use physical key. My $75 Wyze lock on the other door works amazing, not an issue since last 2 years.
Level lock disconnected from app all the times, I tried to out level connect but no difference.
Level lock disconnected from app all the times, I tried to out level connect but no difference.
Good - Just one quibble
I’m a new user and, so far, the app has worked fine for installation and setup. Only issue I have is that you only have one lock at a time on the home page while a grid or list of tiles could show multiple (in my case, all) of one's doors.
Doesn’t notify low battery
It works fine but the user doesn’t need to use the app to open the door. The problem is it doesn’t send push notifications to yur phone. So the battery dies and you wouldn’t know it. Really ridiculous.
Great system from a tech
I have been installing Electronics for over 35 years. I’ve used several different types of locking systems. This is by far the most user-friendly and reliable I have yet to use. I will be suggesting this upgrade to all my customers.
Unreliable
This lock worked great for a year then started breaking down. First the wallet key failed to read then the lock refused to even connect. New batteries or factory reset just no longer work. When you have to tear apart the whole lock every few months just for a chance for it to work is a sign this is trash and should stick with just a key.
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Unreliable and difficult to use
This app is extremely unreliable, especially when it comes to discovering locks and keypads. I have had no end to troubles trying to get my locks to be recognized by the app. I just installed a new battery in one of my locks and now the app is in a weird state where my phone can unlock the lock, but it does not show up in the app and when I try to add it in the app it refuses to recognize. I do not recommend this app nor the lock system at all because Level can’t seem to get their act together when it comes to recognizing their own devices. In addition, the interface is just really weird. Nothing is standard about it. It’s hard to find the settings. It’s hard to find everything. I’m constantly hunting around. Functionality.
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Phantom locking and unlocking
I’ve had weird issues with my lock unlocking and locking over and over like it was caught in a loop. Also have had issues with the app cooperating. Would not recommend
Best Smart Locks
I’ve tried them all. Hands down Level is the best.
Garbage state of neglect
The latest App update now messages me every day telling me my battery is depleted when it’s not, and Support has been completely useless fixing the issue they caused with firmware updates.
Notifications are non existent
I’ve used this app and the locks for 4 years now and I never seem to get notifications from it. At the bare minimum it should be telling me when the battery is low.
Great Lock
Great lock but I wish there was a way for app to show the battery percentage.
I’m not sure if it’s possible but if it is it would be so helpful so you can keep an eye on it once it gets to a lower level.
I’m not sure if it’s possible but if it is it would be so helpful so you can keep an eye on it once it gets to a lower level.
Doesn’t notify low battery
It works fine but the user doesn’t need to use the app to open the door. The problem is it doesn’t send push notifications to yur phone. So the battery dies and you wouldn’t know it. Really ridiculous.
Extreme privacy invading!
This app will annoy you with its pop-ups every time you try to do anything unless you enable it to always track your location with precision. Their privacy policy explicitly allows them to take this data and sell it to data brokers and advertising networks so your entire life can be tracked by the rest of the world.
No, thanks! Look elsewhere
No, thanks! Look elsewhere
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Horrible
Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well.
