Unreliable and difficult to use
This app is extremely unreliable, especially when it comes to discovering locks and keypads. I have had no end to troubles trying to get my locks to be recognized by the app. I just installed a new battery in one of my locks and now the app is in a weird state where my phone can unlock the lock, but it does not show up in the app and when I try to add it in the app it refuses to recognize. I do not recommend this app nor the lock system at all because Level can’t seem to get their act together when it comes to recognizing their own devices. In addition, the interface is just really weird. Nothing is standard about it. It’s hard to find the settings. It’s hard to find everything. I’m constantly hunting around. Functionality.
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Phantom locking and unlocking
I’ve had weird issues with my lock unlocking and locking over and over like it was caught in a loop. Also have had issues with the app cooperating. Would not recommend
Best Smart Locks
I’ve tried them all. Hands down Level is the best.
Garbage state of neglect
The latest App update now messages me every day telling me my battery is depleted when it’s not, and Support has been completely useless fixing the issue they caused with firmware updates.
Notifications are non existent
I’ve used this app and the locks for 4 years now and I never seem to get notifications from it. At the bare minimum it should be telling me when the battery is low.
Great Lock
Great lock but I wish there was a way for app to show the battery percentage.
I’m not sure if it’s possible but if it is it would be so helpful so you can keep an eye on it once it gets to a lower level.
I’m not sure if it’s possible but if it is it would be so helpful so you can keep an eye on it once it gets to a lower level.
Doesn’t notify low battery
It works fine but the user doesn’t need to use the app to open the door. The problem is it doesn’t send push notifications to yur phone. So the battery dies and you wouldn’t know it. Really ridiculous.
Extreme privacy invading!
This app will annoy you with its pop-ups every time you try to do anything unless you enable it to always track your location with precision. Their privacy policy explicitly allows them to take this data and sell it to data brokers and advertising networks so your entire life can be tracked by the rest of the world.
No, thanks! Look elsewhere
No, thanks! Look elsewhere
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Horrible
Rarely works well. Touch feature is useless. Disconnects often, in other words, useless. We have to keep a key outside our home in case we get locked out. Very expensive for not working well.
Terrible support
Heaven help you if you need any app support.
They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video and photo evidence, and have a level bolt further away from your thread border router than your level lock pro (the issue was with the pro, I can’t recommend that model at this time).
Level is the absolute best smart lock solution if you don’t want big ugly replacement hardware like most smart locks, but my experience with this app and their support would unfortunately cause me to recommend that you consider an alternate system.
They will give you the runaround and attempt to blame you/your set up when your issue is clearly and explicitly “the app will not remove the HomeKit connection”, even when you send them video and photo evidence, and have a level bolt further away from your thread border router than your level lock pro (the issue was with the pro, I can’t recommend that model at this time).
Level is the absolute best smart lock solution if you don’t want big ugly replacement hardware like most smart locks, but my experience with this app and their support would unfortunately cause me to recommend that you consider an alternate system.
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Absolutely terrible. Disgraceful stability.
This app suddenly stop connecting to my Apple home kit. And even when I followed all the instructions it failed to EVER connect. And no the app itself cannot find the lock. This is absolutely terrible advertising. I bought this lock specifically for its Apple HomeKit compatibility. It’s disgraceful for it for it ne so inept and non functional. I’m disgusted
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So pleased with this
Works great! Seamless integration! Just wish it linked with Apple Watch.
Bad product
If there’s even 1 millimeter of space between your phone and the lock then the NFC unlock won’t work. Even the thinnest iPhone case will make it impossible to unlock your lock with NFC
No critical battery level notifications
No notification of critical battery level. Keypad locked the door. Locked out when arrived back home 30 minutes later.
I’ll never leave home without my keys again, making the app and keypad features useless.
Make sure you look up the number of a trusted local 24-hour emergency locksmith and carry it with you before relying on Level locks.
I’ll never leave home without my keys again, making the app and keypad features useless.
Make sure you look up the number of a trusted local 24-hour emergency locksmith and carry it with you before relying on Level locks.
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Started off great…
Was a great lock for years. What ever happened recently has made this lock become pointless and a pain in the butt. No response when away from home, have tried everything and did not change anything, just randomly changed. Only works locally on Bluetooth. Factory reset, moved my HomeKit closer and went through every checklist they had.
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Terrible
Out of range for 70% of unlocks. Standing right by the lock. Kill run. Works.
No longer logs activity.
No longer logs activity.
Pass on this
A smart lock app that doesn't give you battery percentage. Just says "healthy" instead of giving you an actual percentage. When will you be locked out of your home? It's a surprise, have fun!
Battery Dies - no warning
This was supposed to be a feature of the newer app versions. Battery goes from healthy to dead. No notification. That’s a huge issue that, based on other reviews, has gone ignored for months.
Has gotten slower with time
When new it worked great. Now I sit at my door waiting for the lock to connect to my phone for 10 -15 seconds. Sometimes longer. Closing the app then relaunching to get it to work
Avoid At All Costs
They will not stand behind their product. If you have an issue, good luck with their support. Whether it be exploded batteries that were on fire while being shipped or a lock that doesn’t work and keeps rebooting, they’ll make every excuse to not assist. Go with a company that stands behind their product.
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