This app doesn’t work
It would be nice if it knew whether the lock was actually locked and if it would keep it that way.
Never works
We used to have dwelo. That system wasn’t all that great but when Ambient took it over somehow the services got even worse.
App issues
Unable to open app after multiple attempts and uninstall and reinstall
Phenomenal customer support
It took some time and patience but the support team is great Sarahi was awesome I’ve had some issues w the app and the hours for customer support don’t align well w my work schedule I was finally able to call in and it looks like all the bugs have been worked out! If you any issues call into customer support and if you’re lucky enough to get Sarahi she’ll get you all squared away 👍
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Outdated App
So after the new update I cant see the last time my door was open or close this builds trust issues with the landlord or any apt using this. This app needs completely help
APP IS JUNK - HORRIBLE!!
Unfortunately my apartment complex installed these against our will and we have to use this terrible app.
None of the features ever work and I get error messages almost every time I try to use it. It will tell me that my door is unlocked when it’s not, it will display the wrong temperature. You go to adjust the temperature and it says it’s adjusting and then it just randomly goes back to the original temperature.
This app is absolute junk. I have zero clue why any apartment complex would read these reviews and still install this for their residents.
Would rate it a zero if I could. TERRIBLE!!!
None of the features ever work and I get error messages almost every time I try to use it. It will tell me that my door is unlocked when it’s not, it will display the wrong temperature. You go to adjust the temperature and it says it’s adjusting and then it just randomly goes back to the original temperature.
This app is absolute junk. I have zero clue why any apartment complex would read these reviews and still install this for their residents.
Would rate it a zero if I could. TERRIBLE!!!
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Door not locking and unlocking thermostat not controllable
Since day one I’ve always had issues with the app not allowing the door to lock or unlock and I can’t adjust thermostat and it will show it’s on the wrong settings
This app never works
The thermostat never changes, it doesn’t update when my door is actually locked or unlocked. PLEASE FIX THE WHOLE THING. It’s so frustrating.
TERRIBLE ALL
Nothing works! Does not control anything! What’s the point of having an app if I it cannot control anything
Connectivity
The only reason I am giving two stars is because the door locking and unlocking works. The thermostat doesn’t work or connect at all and displays an inaccurate temperature reading on the app. Overall not easy to use.
Poor quality app
Why it is even used by properties. Should use better alternative to this app.since 2 years only useless experience.
Literally the worst app ever created
Nothing works. Nothing is out of the box. Everything is wrong. All of my lights are off and it tells me they are on. The temperature never matches my thermostat. I can’t control anything but the door locks. I am incredibly frustrated with my move in experience to a community that has chosen this app.
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Not good
It used to just have issue with AC control. Now it can’t even turn off the light…
Thermostat
Unable to remotely adjust my temperature it’s stuck in auto mode and when I adjust the temperature it gives me an error message and the app is up to date 🙄
Rubbish
This app is unstable and is utter rubbish. You can’t control locks or air consistently…
This app is doo doo
Hot as hell in my house and the app won’t work. Do better
The app would be very convenient if it actually worked
This app almost never works. Doesn't reflect accurate I formation from door entry and closing. Doesn't seem to
Adjust temperature of the thermostat. Very glitchy and unreliable
Adjust temperature of the thermostat. Very glitchy and unreliable
Needs To Improve
Slow, inconsistent application
Unusable
This is the first time I have ever taken the time to write an app review. This app has locked me out time and time again and has been completely unusable. It is a shame my apartment complex requires us to use them, as this is the worst smart home app experience I have had by far. I have tried communicating with their customer support but they were completely clueless albeit kind. Unfortunately a terrible app and service, as the reviews suggest
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If I could rate negative starts I would
This app WILL not correctly read if my door is locked or unlocked. I’ll press and hold and it will unlock however it will always say there was an error so there’s really no solid and reliable way to know if the door is actually open.
