E_touch app hopeless
I agree with other reviews. So frustrating when it can only be turned off through the app of whoever has turned it on. This has been reported by pretty much everyone over the years and the company have done NOTHING to resolve the issue. One star is too generous.
Awful!
If there was any kind of regulation regard applications then this one wouldn’t pass. It simply doesn’t work.
Multiple users unable to connect
This app needs updated so that multiple users, who have the login, can control the fire. For instance one person switches it on but goes to bed. Another person cannot switch the fire off so it stays on all night!
This really needs a fix urgently! Otherwise, decent app as the controls (light and hear) are fine. Will increase rating if a fix is implemented. For now, **
This really needs a fix urgently! Otherwise, decent app as the controls (light and hear) are fine. Will increase rating if a fix is implemented. For now, **
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Will not connect
Disappointed the app just will not connect
Terrible
I can’t get this rubbish app to connect hence I can’t use my fire having to go onto the retailer as this is not on
Turns on but won’t turn off
The timer is programmable to set times on and off and choose say if the week. The timer switches the backlight/heater on. BUT. Does not switch it off. I have contacted the manufacturer- they cannot offer any solution.
Very poor
Our fire can only be controlled from one device! What happens when that person is out with their phone? This needs fixing now please.
Doesn’t work
It doesn’t pair with my E60. I followed the instructions but nothing: turned the E60 on, downloaded the app, gave Bluetooth permission, pressed +, pressed Refresh and waited close to 5 minutes while sitting close to the device’s lower right corner. Nothing.
What a useless app!!
Been trying for over 3 hours to connect all types of devices to the app without success. Nothing will connect…… useless!!!
Very disappointing!
Very frustrated to not be able to pair more than one phone! Shoddy app design!
Ebonics fire app
Husband got new I phone but will not connect to our fire
Do not know how to sort
Do not know how to sort
Another connection failure with this fire...
Yet again, I am experiencing connection failures with this expensive fire. It will work for a short period before disconnecting. Yes, the fire does look cosy when it’s on, but the problems are getting it on and then keeping it on.
Why ?
I can’t see why there can’t be just a simple switch and heat control knob!
We have also tried to use the remote control supplies with the electric fire which is also useless.
Fire is great (if you can get it to work)
We have also tried to use the remote control supplies with the electric fire which is also useless.
Fire is great (if you can get it to work)
Complete waste of time
Very excited to have our new Evonics fire fitted a couple of weeks ago. However, the fire is great when it works but it constantly disconnects from the app.
The pad that they have provided with it goes flat really quickly and then you can’t use the fire.
We have tried to install the app on our iPhone and iPads but the fire won’t connect.
New fault found today - it won’t switch off.....
Over £4K for a fire that you can’t use, great 😡
The pad that they have provided with it goes flat really quickly and then you can’t use the fire.
We have tried to install the app on our iPhone and iPads but the fire won’t connect.
New fault found today - it won’t switch off.....
Over £4K for a fire that you can’t use, great 😡
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Absolute Rubbish
Utter, utter crap. Fire looks fantastic, shame I can’t actually switch it on. Literally hours of the ‘scanning’ screen and won’t connect to any of my devices, several iPhones nor iPads.
To Evonics Fires - some ‘voice of the customer’ feedback for your marketing team. Release something that actually works or better still, just incorporate a couple of physical buttons in the fire design.
Totally disappointed, beginning to think I should have chosen a model from Flamerite.
To Evonics Fires - some ‘voice of the customer’ feedback for your marketing team. Release something that actually works or better still, just incorporate a couple of physical buttons in the fire design.
Totally disappointed, beginning to think I should have chosen a model from Flamerite.
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Not impressed
Worked well on my old iPhone SE but can’t get connected on my iPhone 7
Rubbish
The most elaborate way I have come across to switch on a fire. Technology for technology’s sake. Cheap tablet supplied soon runs out of battery and app did not connect to smart phone after 4 attempts and 3 hours of screen showing ‘searching’. Think again Ebonics, your fires deserve better than to be let down by cheap Chinese software.
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Does what the label says, room for development
A very simple app, it operates effectively as remote control for compatible fireplaces. When it stops being supported you will have to buy a real remote device however. Would really like to see some development from the app developer. Suggestions would be : ability the separate fan control, light control, temperature control. While you can currently turn light up and down, would be good to have a "just light, no fan or heat" mode. (Even at room temp set to 5 degrees the heater still comes on).
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Spot on
The previous review is spot on
For what we pay for the fire it should have much better control system. The controls you buy from Evonic are so chunky and slow it beggars belief in 2020
For what we pay for the fire it should have much better control system. The controls you buy from Evonic are so chunky and slow it beggars belief in 2020
Totally useless app
They have actaually discontinued the e_touch app now for Evonic Fires as it wasn’t what customers wanted, load of rubbish, Evonic fires you should be ashamed of yourselves the app was not fit for purpose. Get the app on your phone am told by Evonic yes as long as you only want one app per family, I been trying to get app on my phone can’t pair it as my husband has app, disconnect his blue tooth, done it it doesn’t work, it’s totally useless, avoid these fires like the plague, after service is poor , it’s not as if this is a cheap fire. You can’t turn this fire on by a switch also on the fire as there isn’t one it’s fully reliant on phone app.
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