Defective right hearing aid
Less than 3 weeks old. Arrived defective and will ask for new full rep
Review
It is great
If only the app was as good as the hearing aids
As a musician, I’ve used Sennheiser products for decades. High quality. The Sonite Rise aids seem high quality too so far. But the app is a disaster. Says it can’t connect when it’s already connected, and the alert banner stays on the screen, covering other functions. App switches presets on its own, unexpectedly and often — especially annoying and dangerous while driving. Half the time it won’t stream when streaming music on the iPhone even though the Bluetooth connection is solid, so the Streaming preset is unavailable then. Often when you select a preset other than Automatic Premium, everything but that preset is grayed out and inaccessible.
My iOS and Sonite Rise are both up to date, and all other apps on my phone work fine. But this one is utterly disappointing. Sennheiser, you’re better than this!
My iOS and Sonite Rise are both up to date, and all other apps on my phone work fine. But this one is utterly disappointing. Sennheiser, you’re better than this!
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Response from developer
We apologize for the inconvenience caused and have forwarded your feedback to our developers team. For further help and support please visit our website: https://ks10userportal.com/app or contact us directly via the webform: https://ks10userportal.com/contactusdirectly Regards, Sonova Support Team
Poor Sound Quality
This app creates a constant hiss in the hearing aids. The only way to stop it is to delete the app.
Keep disconnecting
It seems that every time I want to use the app I have to subscribe all over again. I got the hearing aids a week ago and I have yet to be able to use it without going through the whole process again.
No longer able mute.
Used to be able to mute my hearing aids. Now the mute button just reduces volume by about 50%
Not connecting
The hearing aids and app are not connecting together
Needs help
Sometimes works, sometimes not. When I put it in TV mode, it gets knocked out of mode every time I get a text or notification on my phone.
Now it won’t connect to stream from my phone. I deleted the app and reinstalled once before and that fixed it. It’s happening again now and reinstalling the app again did not work.
Frustration!
Now it won’t connect to stream from my phone. I deleted the app and reinstalled once before and that fixed it. It’s happening again now and reinstalling the app again did not work.
Frustration!
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Truly Adjustable
Really enjoy the amount of adjustments available to enhance hearing
New update
Newest update will not load
Tried several times
Tried several times
Weak
Lack of streaming tone control.
Sucks
Won’t link up. Can’t find aids. Software from the turn of the century.
Poor Bluetooth connection etc. Etc.
Some R replaced in less than 18 months.
Learning Curve
I’m new to this game but I’m starting to catch on. There are adjustments I need to learn and challenges remembering what I’ve learned but the Easy Line remote makes adjusting the volume the sounds the aids capture so much easier
Frustrating
I change the setting and save them, the connection gets lost and the setting are not saved.
Inconsistent
My settings will change, and sometimes my app will freeze and sometimes I’m unable to change my settings. I’ve unloaded the app and reloaded, and the problem still persists.
Poor Instructions
Bluetooth instructions are lacking detail.
Amateur App
I have to literally reset this app every single day for my 90 year-old mother. Had I known this app was so awful I wouldn’t have bought it. There is no reason on God’s green earth that somebody this profoundly deaf should have to reset this stupid app every day.
Great app
Shouldn’t have waited so long to take advantage of this apps
I like it!
How about an app for the watch!
