Absolutely terrible experience.
Without a doubt one of the worst delivery apps I have ever used.
The app is poorly designed, unreliable, and completely fails when a delivery issue arises. There is no efficient way to communicate, track what is actually happening, or resolve a problem in real time. For a service operating in Monaco and serving an international clientele, the user experience is shockingly bad.
I waited almost two hours for an order that was never received. During that time I was forced to call the restaurant multiple times myself just to get updates. The app provided no useful assistance whatsoever.
What was even more disappointing was the customer service afterwards. Instead of focusing on the fact that a paying customer never received their food, the entire discussion became an exercise in shifting responsibility and avoiding accountability.
At the end of the day, the result is simple: I paid for food, I never received it, and no satisfactory solution was offered.
Poor app, poor customer support, and a very frustrating overall experience.
I would not recommend this service.
The app is poorly designed, unreliable, and completely fails when a delivery issue arises. There is no efficient way to communicate, track what is actually happening, or resolve a problem in real time. For a service operating in Monaco and serving an international clientele, the user experience is shockingly bad.
I waited almost two hours for an order that was never received. During that time I was forced to call the restaurant multiple times myself just to get updates. The app provided no useful assistance whatsoever.
What was even more disappointing was the customer service afterwards. Instead of focusing on the fact that a paying customer never received their food, the entire discussion became an exercise in shifting responsibility and avoiding accountability.
At the end of the day, the result is simple: I paid for food, I never received it, and no satisfactory solution was offered.
Poor app, poor customer support, and a very frustrating overall experience.
I would not recommend this service.
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Worst ever !!!!
The longest delivery in my entire life ! It is a joke !!!
Honteux
1h d’attente la nourriture arrive froide service client désagréable et pas de re livraison possible les prix ne sont pas à la hauteur du service proposé
À FUIR
À FUIR
TROP CHER
Les prix sont abusifs : entre la majoration sur les plats et les frais de livraison, on paie jusqu’à 50 % plus cher que sur place. Ce modèle ne tient debout que grâce à un marché verrouillé et sans vraie concurrence.
Poor App
Poorly made app, no ability to schedule a delivery time, no updates on when the delivery is due, high fees, few drivers, overall far below the standard you would expect from any food delivery app.
Livraison froide
Il est honteux de devoir attendre 1h1/2 sa commande sans pouvoir avoir des nouvelles et en plus de la recevoir froide donc immangeable. Non seulement ce service est onéreux mais en plus pas fiable.
Marco
Never works when you need it
Horrible
App has been incredibly unstable for years. Crashes, login issues, again crashes - again login issues which now last for weeks…rather than charging service fees, delivery fees (whatever the difference is) AND inflating prices, would be better to actually invest some money into the business.
Delovery c’est mieux
Delovery c’est mieux
Pessimo
Questo sito è terribile!
Il mio driver si è fermato in un parco, con il mio cibo, ed è arrivato in ritardo, consegnando il cibo freddo e schiacciato. Chissà cosa aveva fatto nel parco?
Dopo aver spiegato la situazione al telefono al call center, mi hanno detto che mi avrebbero dato un rimborso totale per scusarsi dell’accaduto. Mi è stato confermato 2 volte.
Peccato che il rimborso non mi sia mai arrivato!! E che ora neghino anche!
Mai più !!!
Il mio driver si è fermato in un parco, con il mio cibo, ed è arrivato in ritardo, consegnando il cibo freddo e schiacciato. Chissà cosa aveva fatto nel parco?
Dopo aver spiegato la situazione al telefono al call center, mi hanno detto che mi avrebbero dato un rimborso totale per scusarsi dell’accaduto. Mi è stato confermato 2 volte.
Peccato che il rimborso non mi sia mai arrivato!! E che ora neghino anche!
Mai più !!!
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APPLI À LA RAMASSE
Complètement buguer, j’ai passé commande et depuis impossible de me connecter à l’application, je ne sais même pas où en est ma commande. Sans parler des prix qui sont ABUSÉ rajouter 20% minimum à votre commande juste manger une pizza.
Application inutilisable
Application qui fonctionne jamais à part à la 1ere utilisation je ne recommande pas
Décevant
1er commande très décevante, 1h40 d’attente avant de recevoir la livraison. Aucune communication du service … aucune heure de livraison communiqué. Vraiment zéro.
Dommage
Application qui n’a fonctionné qu’une seule fois. A de gros problèmes techniques qui empêchent toute possibilité de commander .
Great experience
I order everyday and i never had a problem. EatIn is a Great team
The worst food delivery in Monaco
2 hours to get a pizza; no service line; pizza arrived after 2 hours at 11pm & the delivery person mentioned I should not worried they asked the restaurant to warm them up. The following day after 4 emails I get an answer hardly apologizing for this novice service & tried to blame the restaurant.
Worst experience ever highly not recommended.
Worst experience ever highly not recommended.
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Application défectueuse.
L’application ne fonctionne pas et l’opérateur de la hotline semble aussi perdu que les naufragés de la Méduse. Encore une application inutile qui embrouille l’utilisateur plus qu’elle ne l’aide. Bref, je compte bien m’en passer. Tant pis pour les restaurants comptent dessus, j’irai me fournir ailleurs…
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oublier
oublie souvent de mettre quelque chose, bien que je paie pour cela.
Avis Eat ‘In
Super application très bon services #10
Le parcours utilisateur est très mauvais
Le parcours utilisateur est mauvais et il manque des informations comme demander à quelle heure nous souhaitons être livré..
Mais service client réactif
Mais service client réactif
