Rude on Lincoln
Just stopped in this delivery store by accident, and was greeted by the rudest young African-American kid. Asking me if I know how to read and just being outrageously rude. It’s June 4, about 12:50pm at the shop on Lincoln in Venice next to Baby Blues. Because of this one employee and how much he kept digging into me, I’m deleting the app and will never use it again. The guy was giving me such a hard time while I was asking another very nice employee, Latino guy, we’re the closest shop was. All the black dude wanted to do was keep heckling me as the Latino guy was trying to explain where the next shop was. If you hire employees like the black guy and allow that kind of behavior, I’ll just use a different delivery service. No more Ease for me and I’ll let my friends know as well.
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Fantastic
What a pleasure to have someone so nice deliver my stuff. Thank you so very much!
Waste of Time
I downloaded the app. I uploaded my ID. I tried to link my checking account, and it didn’t work. I tried to talk with live chat to see what the problem was. They never connected. So I basically just turned over a picture of my ID for no reason. Very frustrating.
Not real
They don't really deliver. And they take your information.
Horrible glitchy app
Trash
Incorrect time
If you have 1-2 days to wait for delivery then have at it. This place will accept an order with an expected delivery of 30-60 minutes only to cancel the order when all the shops are closed. But like I said, if you don’t mind waiting the next day then I guess it’s cool. I’m deleting it though.
Technology and services sucks
Always late by 2 or 3 hour website doesn’t work worth a da*mn and there’s no way to inquire about order status. The n top of that they always want a tip no matter how bad the service e
Eaze
Absolutely trash!
App isn’t working
I’ve used to love app many times before and it was always been five top stars. Now I’m reading it one star because for the past three minutes I’ve been doing exactly what it’s been telling me to do. I sign in. I get past the sign in and it asked me to verify my number I verify then it says welcome back, sign in and go sign in and it does the exact same thing over and over and over even when I go on the actual website so where I’m not attached to the app it still does that why you need to fix the bug because I’m tired of trying to go to the main menu, but it’s refusing to let me do that cause it con wants me to sign in verify number and then sign back in and verify number get it together
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No customer support
My order got canceled and I was sent a text saying to either reorder or get in touch with support. That would be fine, except the website was still showing my order as active and would not let me reorder. This continued until 9pm when no more orders are allowed, then magically the website finally showed my order as canceled. How convenient that it didn't process until I no longer had the option to reorder. I tried to get in touch with support through the live chat option on the webpage, which consistently redirected me to an email. An email is NOT a live chat. I had to google to find a support number since there isn't one on the website, and spoke to an agent who once again tried to direct me to the live chat and email options. There is no support, only an endless feedback loop. I used to order from this app all the time, but this experience was so frustrating, suspicious, and scammy that I no longer trust this place with my payment info and I wouldn't recommend anyone else to either.
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The Delivery
Delivery has always been trouble free & always been delivered on time.
Order late over 2 hours every delivery
No matter what day, or time I order, first thing in the morning, afternoon, or early evening, the delivery time given is always wildly incorrect and it is always at least 2 hours late. They never do anything to fix this and only make the problem worse by not addressing it. I complain and get the run around or am dismissed. If the order is going to take 3-4 hours to get to me just say that so I can plan, don’t make us wait around for a couple hours with the app saying it is on the way and then after the delivery time provided passes then update the delivery time like it’s no big deal- wasted hours and hours for no reason.
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Delivery Times are a nightmare
Decent enough prices and inventory but they never deliver anywhere near the eta. I’ve had orders show up 10 hours after my eta window ended. It just makes it pretty impossible to use the service when you have to just have tons of excess time to sit around and wait since you never know when they’re actually showing up
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Defunct
It literally doesn’t work. 3 after ordering and no delivery. The text updates are wildly inaccurate and from two unmonitored numbers. Waze is So sketch and scammy these days.
Unreliable delivery and customer service
I dunno if they were bought or what happened, but I’m never ordering from this service again.
The last couple of times I placed an order, it took a really long time, but still within the delivery window. This time, my order was outside of the delivery window by 2 hours!
I tried to contact customer service via the chat, it took me multiple tries to get the chat to work (kept taking me to a help search screen with no submit button or any other action buttons), and when I did get a hold of support they couldn’t help me cancel the order or do anything with it. They kept telling me the script of what time it should arrive.
I waited another 30 minutes only to find that my delivery time was pushed back again, by another 20 minutes. So the time the customer service said it would arrive was no longer accurate. After contacting them again they messaged with the same script.
They’re also using 2 phone numbers for delivery now, you have to opt into one but not the other. It’s bizarre. Just order from Weedmaps, this isn’t worth the cost.
The last couple of times I placed an order, it took a really long time, but still within the delivery window. This time, my order was outside of the delivery window by 2 hours!
I tried to contact customer service via the chat, it took me multiple tries to get the chat to work (kept taking me to a help search screen with no submit button or any other action buttons), and when I did get a hold of support they couldn’t help me cancel the order or do anything with it. They kept telling me the script of what time it should arrive.
I waited another 30 minutes only to find that my delivery time was pushed back again, by another 20 minutes. So the time the customer service said it would arrive was no longer accurate. After contacting them again they messaged with the same script.
They’re also using 2 phone numbers for delivery now, you have to opt into one but not the other. It’s bizarre. Just order from Weedmaps, this isn’t worth the cost.
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Not sure atm
Idk how to feel right now
Worst app AND worst weed purchasing experience
I put in an order about two hours ago. when I put the order in the ETA was about 45 minutes. Once it got to about 15min it then went back up to 20 and slowly went up every minute after that back up to 30. It fluctuated like this for about two hours until the families got down to about four minutes then the ETA time disappeared and it just said arriving soon. At that point I didn’t want to take any chances so I stared at the app screen so I didn’t miss a call or text while I was also looking down at the curb Waiting to see a car pull up. About 15 minutes went by no call. no text no car. Then suddenly. The order screen went blank as if I hadn’t set up an account put in an address or put in an order but my car I have the two items that were still in it and the order was canceled. The only reason I used this delivery app is to save time on the way to a New Year’s Eve party by eliminating a stop I had to make. Due to your whack ETA Reporting system and garbage app, I am now heading to that party late, without what I needed and no time to stop. This is the last time I’ll be using this app.
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One star
I gave one star because they don’t have no good authentication process if you try to change or update your number you can’t unless you have access to the previous number if you lose your number you basically lose your account and it’s a waste of time having to jump through hoops just to verify an account that’s already on your phone that’s already been verified but if you lose the number you used when you signed up then the rest is basically history.
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Terrible app
If I could give negative stars I would. Horrible prices, horrible ui, and I placed an order, waited 2+ hours and then the order never came and the app acted like I never even placed the order. Complete waste of time. Customer service is practically non existent.
Best delivery service
I love Eaze there selection is so good the only problem I have is the time frame especially if they deliver every where they should invest in having only drivers that live in the city that the deliveries are going to might make it easier
