eCabs User Reviews

Customer Experience

Positive experience65.0% of reviews
Neutral3.5% of reviews
Negative experience31.5% of reviews

~ Based on 200 written reviews from the US App Store.

What users say

Is eCabs Safe?

eCabs: Request a Ride appears safe based on user ratings. AppsHunter Safety Score for eCabs is 97/100.

This assessment is based on 1,008 user ratings, with an App Store average of 4.9/5.

Safety Analysis

97.5% of ratings point to a safe experience
0.6% of ratings suggest some concerns
1.9% of ratings point to a risky experience

~ Based on 1,008 App Store ratings for eCabs.

Is eCabs Legit?

eCabs: Request a Ride appears to be a legitimate app. AppsHunter Legitimacy Score for eCabs is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Migliorabile

Il sistema professionale del pagamento non funziona bene. Se uno prova Apple Pay e poi fallisce, non c’è più modo di selezionare un altro pagamento l’applicazione rimane bloccata

Highly Reccomanded. The best in Malta

Everything was ok. After bad experience with Bolt, The eCabs service was very good.

Nie można polegać na sugerowanych czasach przyjazdu

Zamówiłem taksówkę która według aplikacji miała przyjechać po mnie za 4 minuty, po 15 sekundach kierowca przyjął zlecenie a czas przyjazdu miał wynosić 26 minut. Kierowca był połowę wyspy ode mnie… z racji że spieszyłem się na prom to musiałem zrezygnować z przejazdu i wziąć ubera, który faktycznie przyjechał w 5/6 minut tak jak pisało w apce ubera. Straciłem w tej aplikacji tylko pieniądze, nie można polegać na orientacyjnych czasach oczekiwania, aplikacja może być przydatna jedynie w przypadku gdy komuś się nie spieszy, ja niestety tylko straciłem pieniądze, bo za taksówkę zapłaciłem 8 euro w eCabs, po czym musiałem i tak przejazd anulować, żeby jeszcze raz zapłacić w uberze…
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can’t register with US number

Intended to use it while traveling to Malta, but could not registered with US number-SMS messages never arrived..🙁

Worst app ever!

You lose just time and money.

First class service

I used the eCabs app to book a ride as needed to get to the airport for a relatively early flight. The driver arrived a few minutes early and was super professional.
Great service, I wouldn’t hesitate to recommend.

Poor Service

I had a very frustrating experience with this taxi service.
The app showed an ETA of 10 minutes, but the driver did not move at all for a long time. Despite this, the ETA kept showing "10 minutes" the entire time.
After many minutes of waiting with no progress and no response, I cancelled the ride. I was then charged a cancellation fee. Customer support only replied with a standard template and refused to refund the fee.
If drivers can simply stay put until customers cancel and then trigger a fee, this is misleading and unacceptable. I have lost trust in this service and will not use it again.
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TERRIBLE EXPERIENCE

If you have any problems with the driver, no one will help you. They will tell you that the drivers are independent contractors. Don’t use

Very good!

Both Silvan and Andre’ were very polite and quick. Thanks a lot!

Silvio

Silvio autista TOP

Worst of the taxi apps on Malta

Just done with this app. Any time I've tried to use it something happened.

The stroke that broke the camel's back was making me wait for a driver that was NOT getting closer, just the arriving counter going up while their vehicle is spinning in place on the map every few seconds. And when trying to cancel got charged for 3.6EUR.

Even more shameless than competitors, horrendous experience every single time.

Stay very far away.
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Good guy

He is polite and very nice

電話番号の登録ができない

タイトルの通り、携帯の電話番号を入力するとエラーになる。

登録

電話番号の登録ができない。

Early pick up - hassle free

Great service, very early morning pick up to the airport, got a txt to say when driver was on his way which was great at relieving the stress. Would definitely use again.

Horrible Experience – Completely Unprofessional!

Horrible Experience – Completely Unprofessional!

I booked a ride through this app, and the driver called me just to ask where I was and where I was going. After I told him, he told me to cancel and walk instead! I’m 9 months pregnant—I can’t just walk long distances. The fact that a driver can refuse a ride like this is ridiculous. If this is the level of professionalism they allow, I won’t be using this app again. Avoid if you actually need reliable service!
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Terrible Service – Avoid at All Costs!

If I could give zero stars, I would. My pregnant wife booked a ride through this app, only for the driver to call her and tell her to cancel because she could walk instead! Seriously? She needed a ride from St. Julian’s (Lapsi) to Paceville, and instead of doing his job, the driver just refused. Completely unprofessional and unacceptable. If this is the kind of service they allow, I’d rather walk than ever use this app again.
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Card

Eventhough I selected the card option it would not process it as such and had to pay cash . Usually I do not carry cash ..

Not reliable in Gozo

Booked a ride for 21:40 and because the driver has picked a fare for Bolt, they are going to be 10 minutes late. No sensible option to cancel without having to pay €6.

Tip?

I have been using ecabs for a few years and l recommend them. I would like to suggest to be able to give a tip to the driver.