Music
Music needs to match the vibe and the cadence. Really not fun anymore here in Canada.
Update completely ruined the app
Had absolutely no problems with the app until the latest update has rendered the app useless. I’ve tried everything from a restart, switch user, log out restart and login, delete the app and reinstall. May work for a bit and then stops working! Absolutely unacceptable!!
Can I give it zero stars?
Can I give it zero stars?
Not worth the money anymore
I’ve always loved echelon when I first started. I loved the variety of live cycle classes I had. Over time classes switched to on demand and instructors have left. I’ve had equipment issues , app that stops responding mid workout or classes that never record, music that never plays. It’ll take me a decade to get any medals! I’ve reached out to support with never any resolutions. This is my third year with echelon and I pay a lot yearly. This will probably be my last year. I love Nicole and Jama but it’s honestly not worth over the almost 400 I pay a year.
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App is terrible and unworkable
The echelon stride for a start won’t display KM so you must use the app to try and get a different read out, except the app is shocking, there is now no freestyle to select on the run so unless you are joining a class you can’t use the machine for different running programs,
Terrible for Canadians
No longer a happy customer. After 6 years with Echelon the quality of service / music offerings / instructor retention has declined significantly. Canadians were offered a discount due to Echelon not being able to offer anything other than generic elevator music during the rides north of the border. Then after 6 months and a failure to rectify the licensing problem the price returned fully. All in all Echelon instructors are great but it’s no longer enough and the obvious alternative is where I’ll need to turn. It’s sad when you want to stay but the company devalues its Canadian customers so why stay.
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Sound as horrible
The sound was you going in and out the whole class
Save yourself
I bought an echelon bike off marketplace a month back not knowing what I was getting into. After getting it to my house I learned that you can’t see the intensity nor distance without using this app. That’s fine and all until you find out you have to sign up for a subscription to even use the app or make an account, but they allow for a feee month subscription. So you make an account for that free month and once that month comes up you go to cancel it. This is when you find out you can’t cancel the subscription in the app, or on the website you bought the bike from. You have to go to a separate member tied website. Once you get there you navigate the horrible user interface to try and cancel the subscription, you see the finish line the beautiful “Cancel My Subscription” button. But upon clicking it, the button is non functional. Now you reach out to support, and that is where my story ends. For most of you, I hope this story never begins.
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I cannot login!
I can’t login!!!
Newest update fixed previous version’s broken Bluetooth connection
My app can now control the resistance level on my bike again like it did before. Thank you to the devs that responded right away with a fix. I would have left an updated review sooner, but Apple wouldn’t let me.
Terrible for Canadians
No longer a happy customer. After 6 years with Echelon the quality of service / music offerings / instructor retention has declined significantly. Canadians were offered a discount due to Echelon not being able to offer anything other than generic elevator music during the rides north of the border. Then after 6 months and a failure to rectify the licensing problem the price returned fully. All in all Echelon instructors are great but it’s no longer enough and the obvious alternative is where I’ll need to turn. It’s sad when you want to stay but the company devalues its Canadian customers so why stay.
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Echelon Rocks!!!
Amazing app!!!!
Avoid - app has bugs, difficult to cancel
Edit: Echelon reached out after I posted this review and issued a refund, which I appreciate.
I was gifted an Echelon rower and signed up for the free trial. After one successful session, I received persistent "Session Fetch Error" messages that locked me out of the app. I couldn't log back in to use the rower or cancel my subscription. When my subscription auto-renewed for $39.99, l submitted a support ticket the same day requesting both a cancellation and a refund. After several emails back and forth, Echelon finally agreed to cancel my subscription but refused the refund, claiming their 48 hour policy window had closed, despite me submitting the ticket on the same day my
subscription renewed. I recommend staying away from this company. To use their app at all, you must sign up for a membership or trial that requires payment information. You can’t even create a login without committing to a subscription. Even their free version doesn’t save your workout data over time. There are much better options available that don’t require spending $400/year to save your workout data to the app, especially when the app doesn’t work.
I was gifted an Echelon rower and signed up for the free trial. After one successful session, I received persistent "Session Fetch Error" messages that locked me out of the app. I couldn't log back in to use the rower or cancel my subscription. When my subscription auto-renewed for $39.99, l submitted a support ticket the same day requesting both a cancellation and a refund. After several emails back and forth, Echelon finally agreed to cancel my subscription but refused the refund, claiming their 48 hour policy window had closed, despite me submitting the ticket on the same day my
subscription renewed. I recommend staying away from this company. To use their app at all, you must sign up for a membership or trial that requires payment information. You can’t even create a login without committing to a subscription. Even their free version doesn’t save your workout data over time. There are much better options available that don’t require spending $400/year to save your workout data to the app, especially when the app doesn’t work.
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Latest update broke Bluetooth connection
My app can no longer control the resistance level on my bike. The worked before the latest version. Every time I increase the resistance, it goes back down to 1.
No Help
App bricks on the “who’s exercising?” Page. Can’t get help through the app and the help page in the App Store says it’s no longer available.
Resistance control
Resistance control has gone rogue. Jumps from 1 to 32 and back again, continuously. Started after the recent update. Bike is no longer usable.
wont let me login
can log in on their website but not their app, 1 star
Cycling
Good job
Terrible Update — You Ruined the App
Absolutely terrible. No more free bike rides, no more scenic videos. Basically, you took away everything that made this app worth using. What a ridiculous downgrade. I’m not paying just to get features that used to be free. Extremely disappointed and deleting the app.
login fail
forced me to create account on web, then drove me to shop account creation.
then can’t use shop account to login on mobile app, reset password doesn’t work logging in on mobile app, help desk link goes to non-existent website
rofl clown operation
then can’t use shop account to login on mobile app, reset password doesn’t work logging in on mobile app, help desk link goes to non-existent website
rofl clown operation
Great workout
Susanne was very nice
