I cannot login!
I can’t login!!!
Newest update fixed previous version’s broken Bluetooth connection
My app can now control the resistance level on my bike again like it did before. Thank you to the devs that responded right away with a fix. I would have left an updated review sooner, but Apple wouldn’t let me.
Terrible for Canadians
No longer a happy customer. After 6 years with Echelon the quality of service / music offerings / instructor retention has declined significantly. Canadians were offered a discount due to Echelon not being able to offer anything other than generic elevator music during the rides north of the border. Then after 6 months and a failure to rectify the licensing problem the price returned fully. All in all Echelon instructors are great but it’s no longer enough and the obvious alternative is where I’ll need to turn. It’s sad when you want to stay but the company devalues its Canadian customers so why stay.
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Echelon Rocks!!!
Amazing app!!!!
Avoid - app has bugs, difficult to cancel
Edit: Echelon reached out after I posted this review and issued a refund, which I appreciate.
I was gifted an Echelon rower and signed up for the free trial. After one successful session, I received persistent "Session Fetch Error" messages that locked me out of the app. I couldn't log back in to use the rower or cancel my subscription. When my subscription auto-renewed for $39.99, l submitted a support ticket the same day requesting both a cancellation and a refund. After several emails back and forth, Echelon finally agreed to cancel my subscription but refused the refund, claiming their 48 hour policy window had closed, despite me submitting the ticket on the same day my
subscription renewed. I recommend staying away from this company. To use their app at all, you must sign up for a membership or trial that requires payment information. You can’t even create a login without committing to a subscription. Even their free version doesn’t save your workout data over time. There are much better options available that don’t require spending $400/year to save your workout data to the app, especially when the app doesn’t work.
I was gifted an Echelon rower and signed up for the free trial. After one successful session, I received persistent "Session Fetch Error" messages that locked me out of the app. I couldn't log back in to use the rower or cancel my subscription. When my subscription auto-renewed for $39.99, l submitted a support ticket the same day requesting both a cancellation and a refund. After several emails back and forth, Echelon finally agreed to cancel my subscription but refused the refund, claiming their 48 hour policy window had closed, despite me submitting the ticket on the same day my
subscription renewed. I recommend staying away from this company. To use their app at all, you must sign up for a membership or trial that requires payment information. You can’t even create a login without committing to a subscription. Even their free version doesn’t save your workout data over time. There are much better options available that don’t require spending $400/year to save your workout data to the app, especially when the app doesn’t work.
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