Buyer Beware
This equipment is the worst and most useless part of my entire gym. It literally only serves as a mirror now. When it works it works but in the end I was paying a monthly fee for the hope that the equipment would work and the workout would be updated. Do not buy this equipment!!!!!
Useless
Why I can’t connect to my app lol useless
Does not work with Apple iWatch
The app does not work with Apple Watch as a heart rate monitor.
Response from developer
Hi there! Please email me at jbittar@echelonfit.com to help!
The app is a joke
It doesn't work, no matter how many tries you make.
Poor customer service
They don’t respond in a timely manner. Wrote my password down and it does not work even though I am a paid subscriber. Then there’s no “Forgot password “ even though you want to change it. Difficult to connect. Great looking product though.
Response from developer
Hi there! Please email me at jbittar@echelonfit.com I would love to help!
Do not buy!
This is not a good product. I’ve had this echelon mirror for over 2 years now and I have only been able to use it a handful of time, literally! This mirror has never worked properly. For something to be over $1000 should have definitely been better equipped.. I’ve constantly had to reboot/restart and reconnect every time I wanted to workout. Then, it taking hours to actually connect, only to lose connection again and having to restart the process.. Its a headache! Thinking that I could switch from gym to home workouts, that didn’t happen.. I am very displeased..
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Response from developer
Hi Lance, so sorry to hear you are having issues please email me at jbittar@echelonfit.com with details of what you are experiencing so I can help!
Great purchase if you don’t want to workout
I purchased an echelon reflect and it arrived I was excited to change up my workouts. What has ended up happening is that I have spent hours trying to get this thing to work. I have talked to multiple “support” reps who bless their heart seem like they want to help. I can sometimes get the device to connect and try to get a workout in but the moment I walk away I can’t connect again. Then the device regresses back to a QR code which is like trying to set up the app and device from scratch. It’s been a vicious circle. I’ve been asked to submit pictures, videos, do resets and more. I believe the device is bad but cannot get anyone from the warranty service team to do anything?
So if you have money to spare, time to waste and don’t want to work out this is the product for you!
So if you have money to spare, time to waste and don’t want to work out this is the product for you!
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Why do they need location?
Could not connect as location not operable. An app should allow by pass of giving permissions unless that permission is key to the functionality.
Response from developer
Hi there! Unfortunately it's needed for the bluetooth to connect, if you email me at jbittar@echelonfit.com I would love to assist.
No Sound, cannot connect AirPods or Apple Watch
No sound, cannot synch watch or AirPods. Is this the right App for Echelon Reflect Mirror
Says a lot that the app was last updated 2 years ago
I’ve had a reflect since right before COVID. the product has always been buggy & so has the app. customer service has always been abysmal.
I was able to make it work all this time. even though NO headphone connect to this device and the last time I checked you had to purchase THEIR heart monitor (if you’re into that.)
It’s been a few weeks since I used my reflect, and I wanted to use it this morning for a quick yoga session before the family chaos started.
Imagine my horror when I discovered the app no longer adjusts the sound on the reflect and an instructor started yelling at me at full volume while club music (for a yoga session?!) started thumping in the background.
I’m not sure what I’m going to do with this thing now. it’s so loud I’d have to use it from another room in order to stand the noise.
I was able to make it work all this time. even though NO headphone connect to this device and the last time I checked you had to purchase THEIR heart monitor (if you’re into that.)
It’s been a few weeks since I used my reflect, and I wanted to use it this morning for a quick yoga session before the family chaos started.
Imagine my horror when I discovered the app no longer adjusts the sound on the reflect and an instructor started yelling at me at full volume while club music (for a yoga session?!) started thumping in the background.
I’m not sure what I’m going to do with this thing now. it’s so loud I’d have to use it from another room in order to stand the noise.
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Response from developer
Anon, please email santo@echelonfit.com for help.
Issues
Won’t even load workouts
Response from developer
So sorry to hear your app will not load the workouts, could you please send me a video of what is happening to jbittar@echelonfit.com so I can assist?
Seems about right
If you’ve owned or used a Echelon Reflect it should come as no surprise the app is just as buggy as the actual product. Interestingly enough I can’t even log into the app - it says email or password is incorrect but I’m literally staring at the account logged in on the Reflect SMH. If y’all don’t wanna take the product category serious sell it someone who will. As it is there’s a reason this isn’t taking off like some of the other connected fitness devices like the Mirror or Tonal.
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Response from developer
Sorry to hear you are having issues logging in! Could you please email me at jbittar@echelonfit.com I would love to help get you up and running!
Connection issues
I find that almost every time I try to connect and start up my Reflect there is some connection issue . I often have to restart or exit and reenter the app multiple times and right now it says it can not find the network but everything else in my house has no problem connecting to the internet.
Response from developer
Hi Molly, so sorry you are having issues! Please email jbittar@echelonfit.com to assist further.
Complete trash
Doesn’t connect to the mirror and it won’t allow me to play videos on my phone.
Response from developer
Hi there sorry you are having issues, can you please email me at jbittar@echelonfit.com so I can assist further.
Won’t open videos
I’m not sure why I was brought to the reflect app when registering my connect bike. It seems like its not meant for it and the only cycle videos there are available don’t even open or play. What did I put my billing info in for? I can’t even use the app.
Response from developer
Hi there, thank you for the review. The Reflect app is for our fitness mirrors only, you will need to download the Echelon Fit app to use the app with your bike. Same log in and membership will apply. If you have any further questions, please do not hesitate to reach out to krich@echelonfit.com. Thanks!
Lack of specific free weights training
Could you consider adding tools needed with each workouts? For example, a division with “free weights” would be nice. I know there is a subdivision for kettle, but that is it.
Thanks,
Thanks,
Response from developer
Hi there! Have you checked out the new version of the app?
Buy from a competitor
If this company’s customer service isn’t the “bar none” worst out there, it’s definitely close. First Reflect arrived shattered. Called CS, emailed in pics, and actually got a fairly quick turn-around. Second Reflect arrived a couple weeks later and wouldn’t connect to the internet (it’s a 40, so it needs to connect to the app.) Called several times, emailed several pics and several videos of what the Reflect and the phone screen were doing, and we were finally emailed a “software update” to be downloaded to a thumb drive, installed and run via the Reflect…..to no avail. We were told at that time we’d receive return labels for the broken/defective mirrors, and an “update on our warranty review” within 48 “business hours.” Well, 96 “business hours” later, with no word from Echelonfit in the inbox, I called just to see where things were at. This time, by way of an answer to ANY of my questions, all I received was a 10 minute loop of “It takes 48 business hours to review.” Ok….it’s now been 96. That’s 48x2. Where we at? “It takes 48 business hours to review.” Again, and again, and again, until I finally got an “I will expedite the claim, however. An expedited claim only takes 48 business hours to review.” HUH?! Called back 48 “business hours” after THAT. Twice. First guy informed me that everything I’d been told up to THIS point was wrong, that I had to initiate the claim through their warranty webpage. The webpage pops up an alert that it’s potentially been compromised, so that’s a hard “NO.” (Took pics of that too.) Called again, explained all this, again, and was told there’s not even an “expedite” process, and was, again, promised and email, that, again, never showed up in the ol’ inbox. Meanwhile, I’m out one month of fee for the app already, $50 for a drive I’d otherwise have no reason to buy, I have 2 broken Reflects sitting here, less money, and a company who has yet to do what they say, or get 2 people to give me the same answer. Nobody will even send me any kind of promised email. Spend more on a competitor’s product in the hopes of better customer service. Trust me.
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Response from developer
So sorry for the experience, I would absolutely love to help get you up and running, please email me at jbittar@echelonfit.com with any and all details of what you are experiencing.
App makes the device garbage.
I returned my reflect because the app and connectivity was terrible. Before you purchase they should make it clear you need a very modern tablet or phone with cellular and WiFi capabilities. I tried 3 different tablets before realizing this. An Amazon fire that is brand new wouldn’t work. After purchasing a new IPad we managed to get the device to work, but it would not always recognize the device. I returned it. I don’t need this frustration in my life.
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Not what I want
I recently purchased a SLIM CYCLE, and this app was suggested on the website. I only downloaded it because I thought it would be work out videos using the SLIM CYCLE on the app some where but no it’s not. I thought I could also at least track my calories burned and the amount of time I used my slim cycle but NO. So I don’t want to pay a monthly fee for this app that I’m not going to use. Now I can’t figure out where to cancel the monthly subscription. I don’t see a number where I can ask someone how to do it. Please tell me how to. Cancel.
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Response from developer
Sadies - there are certainly slim cycle classes. Please email santo@echelonfit.com for help. The Reflect app is not the correct app.
Headphones
With the new update the headphones connectivity still does not work. I have tried iPhones headset, beats and the echelon headset. The update version on reflect does not match the app. Please review.
Response from developer
Malvia please email santo@echelonfit.com for help
