Gets worse and worse
If the app developers don’t fix the app quickly they will LOSEa customer!! App is always going offline and NOTHING is wrong with the WiFi!!!
Mostly Good But Flawed
The app works, but the organization is poor and some things are just broken. If you follow the install directions you will install the thermostat upside down!! (Really!) if you try to change the thermostat name it just ignores your change. The “smart” features are so badly explained it’s tricky to figure what is happening. You can set a schedule, hit how does that adjust when you have room sensors? What does the mysterious ecobee+ do on top of that? It’s all a mess. The schedule setup is clunky, since you have to setup “comfort” settings and then assign them to times. Good I suppose for complex setups but for the basics it’s overkill.
Finally, it’s SLOW. Tapping a menu can take 4-5 seconds to process, with no UI feedback to show what is happening.
Finally, it’s SLOW. Tapping a menu can take 4-5 seconds to process, with no UI feedback to show what is happening.
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Buggy New Interface
Since they redesigned the interface, everything has been very buggy. When I try to change the schedule by copying one day to another, it takes multiple attempts for it to show up properly. If I try to change the sensors for a comfort profile, I change it, but if I open it back up, it shows 0 sensors checked for the profile. I have to wait a while and check back later in the day to make sure it updated properly.
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Default Ranges changed
Since the last update, ranges were lower than before. Found where to change them, but didn't like finding out the hard way instead of a heads up notification.
Worst User Experience
Hire a proper UX designer please, your app is so hard to use and navigate. Every time I want to turn off the ac or heater, it always took me forever to find the settings.
Why is it……riddled with ads to use my thermostat
It didn’t do it when I bought it, why - exactly- do you think it’s okay to change core functionality AFTER I can no longer return. That should be illegal
Not working
WiFi connected but device Stopped connecting to ecobee.com. Deleted app and tried to download again. Now app will not download.
Downtime
The app is down often. The developers can’t seem to keep up with Apple updates. Doorbell camera is useless when the app is offline.
Can’t log in
The app was prompting me for weeks to verify my email, but always failed to render the verification page. Now it asks me to log into my account, but same problem. I keep thinking the devs will fix this, but apparently not
Ads on the Home Screen
They went from showing an ad for their other products you don’t own like once a month to now every single time you launch the app. Incredibly intrusive and unpleasant
Eco Mode?
Switching temp on app should trigger a “eco +” notification asking if you want to turn it off if it’s going to go past the limit that is set. Instead the app lets you change the temp and you come home to your setting not actually set. How does this make sense. I truly wish I bought a nest thermostat. I continue to not recommend ecobee to family and friends.
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Put your stuff together
Don’t migrate from generac app. All over the place looking for permissions. If you put a banner in the generac app advertising it as an upgrade. At least pretend to act like one
Once great brand now a sales platform
The app now makes you repeatedly log in just to open the app. I’ve been using ecobee thermostats since 2016 and will no longer support this company. They went from a great app that did what you wanted to a clunky sales platform constantly wanting to sell you stuff. Disgusting.
???
Why is it still loading
inaccurate data, broken login
This app is terrible. The weather data that is used for my ecobee devices is regularly inaccurate by 15-20 degrees. The login and auth features are filled with server errors. I am unable to verify my email and set up a 2fa code because of server errors. I worked for Okta for a year as an engineer; I know what I’m doing when it comes to this stuff. It’s amazing to me that the app experience is this bad. Thank goodness my thermostat integrates with HomeKit because I’ll avoid ecobee interfaces like the plague.
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Annoying, nagging app
All I want this thermostat to do is control my temperature without collecting information about me, is that too much to ask? Everytime I open this app, it nags me about email addresses. Whats next, demanding my SSN? I am going to replace these modern horrors with old fashioned round thermostats
Nice UI / Terrible UX
These updates, while visually are clean, from a usability standpoint your facing headwinds here.
The UX is not intuitive. Sometimes less is more folks, do less things better than everything just ok.
The UX is not intuitive. Sometimes less is more folks, do less things better than everything just ok.
Stop with the nagging promotions
The constant upselling in the app is insufferable. I don’t need to buy more stuff from you every week! Give us the option to remove the Discover tab completely. It’s getting so annoying.
Absolutely terrible app
It’s so sad that it’s a great company that has such great customer service can’t make a better app. But I make one change on the schedule and reset the entire schedule and I cannot change it back. I will have to go back to my laptop to make changes. Absolutely terrible.
Wow
We are Jerry pleased with our ecobee stat it works flawlessly. I use it several times a day to keep my bride comfortable
