Ecotricity App
They got into a bad mess at one point with their billing and I had to call them up every month. But everything’s working well now. A good company, and they’re trying to move things in the right direction
Poor App, good supplier
I have no problem with the supplier which has been consistent and reliable & relatively easy to get hold of by phone.
The App has one major problem it logs me out after ever use and doesn’t have a setting in app to change and you can’t set thumbprint log in. I use the app to send readings and make payments which once in is easy to use just unfortunately one gets logged out , get this sorted and the my whole experience interfacing with ecotricity would go up to 5 stars.
The App has one major problem it logs me out after ever use and doesn’t have a setting in app to change and you can’t set thumbprint log in. I use the app to send readings and make payments which once in is easy to use just unfortunately one gets logged out , get this sorted and the my whole experience interfacing with ecotricity would go up to 5 stars.
Show more
It good but could be better.
Would be great to use Face ID to login.
As seem to be a slight glitch when I first try to login says try again, but work fine the second time.
Other than that it’s great.
Paying bills has never been so much fun ;)
As seem to be a slight glitch when I first try to login says try again, but work fine the second time.
Other than that it’s great.
Paying bills has never been so much fun ;)
Desperately Seeking Updates
I’ve just signed up to Ecotricity as the rates are very competitive. However the app is a big disappointment. Aside from the fact you have to sign in every time you open the app, the functionality is clunky and with very basic information (see the OVO app for how to do it). For example, I have a smart meter and I’d like to see my usage on the app. It really should all sync up. Come on now people - TWO YEARS since the last update???
Show more
Faulty current outstanding charge
The app doesn’t show the correct outstanding charge.
Only by closing it and re-opening it does the figure update. This is misleading, irritating and really sloppy.
It needs to be fixed - the fault has been present from the start of the app.
Only by closing it and re-opening it does the figure update. This is misleading, irritating and really sloppy.
It needs to be fixed - the fault has been present from the start of the app.
Customer 10+ yrs
Excellent, clean electricity provider. That to the provision of clean electricity. (5 stars) Currently, I shouldn’t go anywhere else.
Every whole is constituted by the sum of its parts.
This to the company: 1) tel communication with staff apparently friendly and forthcoming, but consecutively unresponsive, e.g. a matter was raised re UKPN’s niggle re meterbox gauge of wires used and this being the responsibility of the provider, and the provider (you) agreed in a friendly manner over the phone but then no comeback even after emails: we got our own electrician to do this at the eleventh hour (minus 1 star) … 2) Why is the app no longer showing full billing and reading history in Your Activity; this was a very practical little device indeed re one’s own statistics (minus 1 star): might wanna try reinstalling the app.
Carry on improving, guys! You’re up against something very much equating an ethical-crime cartel enjoying anything from a tiny little thumbscrew to going to war (plus 2 stars)
Vivat vita amoris terrae nostrae
Every whole is constituted by the sum of its parts.
This to the company: 1) tel communication with staff apparently friendly and forthcoming, but consecutively unresponsive, e.g. a matter was raised re UKPN’s niggle re meterbox gauge of wires used and this being the responsibility of the provider, and the provider (you) agreed in a friendly manner over the phone but then no comeback even after emails: we got our own electrician to do this at the eleventh hour (minus 1 star) … 2) Why is the app no longer showing full billing and reading history in Your Activity; this was a very practical little device indeed re one’s own statistics (minus 1 star): might wanna try reinstalling the app.
Carry on improving, guys! You’re up against something very much equating an ethical-crime cartel enjoying anything from a tiny little thumbscrew to going to war (plus 2 stars)
Vivat vita amoris terrae nostrae
Show more
Nice app but still estimated readings….
App is easy to navigate; yet with all the technology to hand, still only give inaccurate estimated readings if you happen to be away from home when they give you a short opportunity to provide a reading, then subsequently bill you with said estimate.
No ambiguity
You make paying energy bills almost a joy!! End of the month read my meters then submit them and receive a bill for what I’ve used.
I know exactly where I am and that some multi national is not hoarding my hard earned cash.
I know exactly where I am and that some multi national is not hoarding my hard earned cash.
The app login is just awful.
First there is a login screen, then a login password screen, then a screen about speeding up your typing, then enter details and press Go. Then an error screen and please try again (only when the app has been closed and previously cleared but still annoying) and finally you are into the app. The app itself is good. In comparison, tap the British Gas app once and facial recognition takes you straight to the home page. Nuf said
Show more
This company emails you at 2am wanting money.
I had to block Ecotricity as they hound you for money a few days after the bill. They emailed me at 2am today a few days after bill was released. They phoned my four times in work demanding payment and honestly they’re team were very unkind about it even though my pay day was on the Friday this was Wednesday. They can’t even give you a day before they start demanding payment. I’d avoid them.
Show more
Great app but….
Love the ease of this app. My only issue would be that it doesn’t show your current balance. Sometimes I’m away or not able to check my balance…it would be great if the app could let the customer know how much credit they have!!!
Great app
Excellent app, easy to manage my account, see my activity history, register meter readings etc. Been using over 2 years with no issues.
One feature I love is the ability to switch on your phone’s torch from the meter reading section. It’s a very minor feature but it’s so useful when I’m in my dark meter cupboard. Props to whoever on the dev team thought to include it.
One feature I love is the ability to switch on your phone’s torch from the meter reading section. It’s a very minor feature but it’s so useful when I’m in my dark meter cupboard. Props to whoever on the dev team thought to include it.
Show more
Fantastic app works great
Top up whenever I need or want to fantastic just to be able to do that makes my routine better only thing missing is the ability to view what credit balance is on your meters live view or a kinda snapshot updated every ten mins be handy for when your away from your place over holiday season etc
A mixed bag
Difficult to rate really, swapping to them was easy, the app is brilliant, but I sent them an email querying our bill two months ago to which I received an auto reply about being really busy but they will contact me as soon as possible, however nothing to date which I think is pretty poor! The app and ease of use is what is keeping me with them but that’ll wear thin if they don’t respond to emails!
Show more
Best energy app
Switched to Ecotricity when we moved to our current house in April 2019, we used the “big” suppliers previously. The Ecotricity app is the best by a mile. Easy to give meter readings (we are waiting for our smart meter)
and everything is clear and easy to access. Love the ethics of the company and ok it’s tough with the price rises but would still rather give our money to a true green and vegan energy supplier.
and everything is clear and easy to access. Love the ethics of the company and ok it’s tough with the price rises but would still rather give our money to a true green and vegan energy supplier.
Show more
Best energy supplier!
Over the years I’ve had some terrible service from various energy suppliers. Ecotricity are hands down the best supplier I’ve ever used! Easy to record my actual gas & electricty usage each month, and pay for exactly what I’ve used, using the easy to follow and very handy app on my mobile phone. Regular text messages remind me to submit my readings, let me know when my bill is ready to view and remind me to pay! I also receive the occasional email updating me on what is going on in the world of utility billing, to keep me fully updated and in the loop. Thank you Ecotricity!! Keep up the good work- Great service!
Show more
Amazing App
If only every bill I had to pay was as easy as this. This App is so sleek and fine tuned. It’s one or two clicks to do all; meter readings or pay.
Honestly it’s the main reason I’m with Ecotricity!
I was with them for a while, then moved house and just kept the supplier in the new place. OMG! What a mess. Estimates and paper bills. So went back to Ecotricity! I only do meter reading (soooo easy on the App) and then a few days later only pay for what I’ve used. They don’t keep my money on their account. I keep it on mine.
It’s fair. It’s prompt. It’s easy. Can’t recommend it enough!
Honestly it’s the main reason I’m with Ecotricity!
I was with them for a while, then moved house and just kept the supplier in the new place. OMG! What a mess. Estimates and paper bills. So went back to Ecotricity! I only do meter reading (soooo easy on the App) and then a few days later only pay for what I’ve used. They don’t keep my money on their account. I keep it on mine.
It’s fair. It’s prompt. It’s easy. Can’t recommend it enough!
Show more
Fantastic provider and so easy to use.
I have been using Ecotricity for at least two years now and love it. I have a dual fuel device that shows you how much you have on your gas and electricity and how many days it lasts. You top up via a fantastic little app which is super simple to use and understand. Very impressed and will definitely not be changing. Thank you Ecotricity!
Show more
Ecotricity very friendly team and easy App to use
Been using App now for a long time. Easy to submit reading and payment simple by card. Ecotricity will send gently reminders if you forget to pay. Great company great app great people. I joined them as they genuinely care about customers and the planet.
Easy to use
The Ecotricity app is great. Top up your meter from your phone, the meter gets the credit within minutes. So much easier than having to go to the post office with a card or key.
