App is as horrendous as the storage
Can not make payments, gate codes are often incorrect, crashes and freezes. Ridiculous waste of space. Both - the app and this joke of a company.
Above and beyond customer service
I had a really positive experience with Access Self Storage Alperton thanks to Harvey (Alperton Store Manager). He was incredibly understanding and supportive during a difficult time for me, and he made the whole process of moving out smooth and stress free.
It’s rare to come across someone who genuinely cares about their customers the way Harvey does. His professionalism and kindness made a huge difference, and I’m very grateful for all his help. Highly recommend this branch, especially because of the excellent service from Harvey.
It’s rare to come across someone who genuinely cares about their customers the way Harvey does. His professionalism and kindness made a huge difference, and I’m very grateful for all his help. Highly recommend this branch, especially because of the excellent service from Harvey.
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Excellent APP
This APP has made access to my storage room much easier and is more secure which is great.
Really useful
Signed up online, downloaded the app as requested by staff, and within 10min of being in store was able to get my codes, update my payment details and see my invoices. Smart little addition to something that’s pretty boring (storage that is). Had a question later in the day, used the app to contact the store and had the answer I needed as quick as. Nice to see what they can add to it next.
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Simple & useful
Really happy that Access are moving with the times. Much easier to use across the sites, than to remember my personal code each time at each locations. When it’s gone down or a bug has appeared the store staff have been great at resolving the issues. It started off basic and has really improved since introduction, with more and more features.
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