Nice
9/10
Terrible app terrible company
1 word… INADEQUATE
Rent increases with no cap
Watch out for their predatory contracts where it says they can increase your rent randomly and by as much as they choose. Arguably goes against UK consumer law as how can anyone make an informed decision? No rates of increase given or relations to index’s such as inflation for the rent increases
Awful
Awful app so slow to update with the QR code end up data ding there waiting for it to refresh
Not working again
Sort out the app please you are messing with peoples lively hood here. Right now it keeps logging you out. I’ve reset password three times in a hour. SORT IT OUT PLEASE.
Randomly decided to remove access
The app just removed access to me and my colleagues without a warning or without notifying any of us. I am standing in front of a closed gate, I need some items from our storage and there is no way to access it. They open at 8.30, and I’ll be late to my appointment because of this.
ACCESS STORAGE FACILITIES
Access Self Storage facilities are very useful if you have limited room to store valuable items or things that are bulky and difficult to transport especially when moving or transferring goods….. I would recommend Access Storage and such a facility to everyone, who is looking for a convenient way to keep items for transporting that may be easier to keep at storage facilities….. The team were friendly and the service was of a very high standard…..
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Out of hours information
I tried accessing at 7pm, which is out of office hours. It’s been nearly a year since we opened an account so I had forgotten that I had to get pre- approval before turning up after hours. I therefore could not get access. I spent about half an hour trying to work out why my code didn’t allow access.
I accept this is my fault essentially, however the app doesn’t state this anywhere. So, it could be approved by showing this helpful information as a reminder to customers.
I accept this is my fault essentially, however the app doesn’t state this anywhere. So, it could be approved by showing this helpful information as a reminder to customers.
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Helpfull
Helpfull clean and reasonable
Good app but improvements possible
App is good but doesn’t automatically refresh so got caught out with Easter opening hours. Also can’t get the location info page to scroll up so could only see Good Friday hours when I figured how to get it to refresh.
App is as horrendous as the storage
Can not make payments, gate codes are often incorrect, crashes and freezes. Ridiculous waste of space. Both - the app and this joke of a company.
Above and beyond customer service
I had a really positive experience with Access Self Storage Alperton thanks to Harvey (Alperton Store Manager). He was incredibly understanding and supportive during a difficult time for me, and he made the whole process of moving out smooth and stress free.
It’s rare to come across someone who genuinely cares about their customers the way Harvey does. His professionalism and kindness made a huge difference, and I’m very grateful for all his help. Highly recommend this branch, especially because of the excellent service from Harvey.
It’s rare to come across someone who genuinely cares about their customers the way Harvey does. His professionalism and kindness made a huge difference, and I’m very grateful for all his help. Highly recommend this branch, especially because of the excellent service from Harvey.
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Excellent APP
This APP has made access to my storage room much easier and is more secure which is great.
Really useful
Signed up online, downloaded the app as requested by staff, and within 10min of being in store was able to get my codes, update my payment details and see my invoices. Smart little addition to something that’s pretty boring (storage that is). Had a question later in the day, used the app to contact the store and had the answer I needed as quick as. Nice to see what they can add to it next.
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Simple & useful
Really happy that Access are moving with the times. Much easier to use across the sites, than to remember my personal code each time at each locations. When it’s gone down or a bug has appeared the store staff have been great at resolving the issues. It started off basic and has really improved since introduction, with more and more features.
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So much easier
Has made my experience so much easier to access my unit! Any problems and the staff are great at fixing it!
Great start
Really happy that Access are moving with the times. Much easier to use across the sites, than to remember my personal code each time at each locations. When it’s gone down or a bug has appeared the store staff have been great at resolving the issues. It started off basic and has really improved since introduction, with more and more features.
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Slow, buggy, creates problems for accessing storage
The app is badly designed, has been prone to bugs since launch and is slow to load.
There is a security flaw in it as well.
There is a security flaw in it as well.
Easy to use
Some issues as it’s a new app for the company but the store staff are always quick to help out with any issues. Great that they are taking security seriously and moving with the times. It’s much easier to check on my account than calling or visiting the store all the time. Looking forward to what they update next!
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Terrible
Lost our account and we can’t access the storage unit through the app. Completely unnecessary and a big disappointment.
