App is as horrendous as the storage
Can not make payments, gate codes are often incorrect, crashes and freezes. Ridiculous waste of space. Both - the app and this joke of a company.
Above and beyond customer service
I had a really positive experience with Access Self Storage Alperton thanks to Harvey (Alperton Store Manager). He was incredibly understanding and supportive during a difficult time for me, and he made the whole process of moving out smooth and stress free.
It’s rare to come across someone who genuinely cares about their customers the way Harvey does. His professionalism and kindness made a huge difference, and I’m very grateful for all his help. Highly recommend this branch, especially because of the excellent service from Harvey.
It’s rare to come across someone who genuinely cares about their customers the way Harvey does. His professionalism and kindness made a huge difference, and I’m very grateful for all his help. Highly recommend this branch, especially because of the excellent service from Harvey.
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Excellent APP
This APP has made access to my storage room much easier and is more secure which is great.
Really useful
Signed up online, downloaded the app as requested by staff, and within 10min of being in store was able to get my codes, update my payment details and see my invoices. Smart little addition to something that’s pretty boring (storage that is). Had a question later in the day, used the app to contact the store and had the answer I needed as quick as. Nice to see what they can add to it next.
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Simple & useful
Really happy that Access are moving with the times. Much easier to use across the sites, than to remember my personal code each time at each locations. When it’s gone down or a bug has appeared the store staff have been great at resolving the issues. It started off basic and has really improved since introduction, with more and more features.
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So much easier
Has made my experience so much easier to access my unit! Any problems and the staff are great at fixing it!
Great start
Really happy that Access are moving with the times. Much easier to use across the sites, than to remember my personal code each time at each locations. When it’s gone down or a bug has appeared the store staff have been great at resolving the issues. It started off basic and has really improved since introduction, with more and more features.
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Slow, buggy, creates problems for accessing storage
The app is badly designed, has been prone to bugs since launch and is slow to load.
There is a security flaw in it as well.
There is a security flaw in it as well.
Easy to use
Some issues as it’s a new app for the company but the store staff are always quick to help out with any issues. Great that they are taking security seriously and moving with the times. It’s much easier to check on my account than calling or visiting the store all the time. Looking forward to what they update next!
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Terrible
Lost our account and we can’t access the storage unit through the app. Completely unnecessary and a big disappointment.
Can’t make payments via app
Unfortunately the app is poorly designed and you aren’t able to make payments because either (a) the keypad remains on screen masking payment buttons or (b) when you navigate away to approve payment on your banking app and return the payment has dropped.
Process Payment Button obscured by Numerical Keyboard
Trying to make a payment through the app, but after entering all the card details and selecting amount to pay, the numerical keyboard remains on screen so that you can’t get to or click on the process payment button.
Long winded nonsense to gain access as if shutters down you have to yet again enter the code at the shutters to gain access.
Most of the time people seem to be accessing their units without entering codes to arm / disarm the security judging by the numerous occasions where these unit alarms are frequently activated which is annoying.
Also seems staff cannot show units to prospective customers without disarming the unit alarms so again frequent alarms going off.
Not sure of the point of all this and does it really make your unit more secure?
Long winded nonsense to gain access as if shutters down you have to yet again enter the code at the shutters to gain access.
Most of the time people seem to be accessing their units without entering codes to arm / disarm the security judging by the numerous occasions where these unit alarms are frequently activated which is annoying.
Also seems staff cannot show units to prospective customers without disarming the unit alarms so again frequent alarms going off.
Not sure of the point of all this and does it really make your unit more secure?
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App needs help
App doesn’t work that well as it should change the code every 10-20 mins if not less than that for security reasons but can most of the time use the same code over two days or like what’s happening right now the app is frozen been like that since 8pm (29th oct) I’m now writing this 7:37am (30th oct) and it’s still frozen. So my employees could not take their vehicle home as it’s locked in the car park. Which is a major problem for EVERYONE. THIS APP NEEDS HELP SORT IT OUT.
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Jahoo
Access codes didn’t work. Called the company and were told they couldn’t help. Do not use this company, they don’t offer 24 hour support.
Excellent
Excellent service!!
Doesn’t generate correct out of hours codes
Got approval for out of hours access but the app didn’t generate the correct access codes so couldn’t get access. Rubbish.
Not bad
The app works pretty well and I have to say makes life a lot easier than accessing my store, but every time you shut the app trouble it loses your password so you have to login again. It will be much better if it retain the login and/or offered touch or face ID. fix this, and I’ll give it five stars without any issue at all.
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Basic
I am obliged to have this app as it generates an access code to the storage facility. It’s slow and clunky — no fingerprint or facial recognition; you have to logo in constantly.
Another app we didn't need
Old system was much better
