price increases
They are outrageous with their prices; they rent to you at a reasonable rate, but after three months, they more than double it—avoid renting here.
App needs work
This is a great business but the app is frustrating. Touch ID doesn’t work and it kicks me out making me key in my very long email and password just to open the gate. Also, why do I need to log in every time I open the App?
Response from developer
Hello Lkwpop. We are so sorry that you are having this login problem with the mobile app. We would be happy to assist you with this if you can call our support line at (833) 374-0597 or send us a message at cs@smartstop.com. As an FYI, you may want to look at your Account Settings to make sure the Biometrics setting is turned on. This assists with auto logging in when you open the app. Thanks for choosing SmartStop.
Needs CarPlay Support
App generally works fine with few complaints, but having car play support would make usability way easier when pulling into the storage lots and garages.
Access feature
Used the access feature from the app to open the gate and exit the gate. Worked flawlessly. No need to enter the code anymore.
Account create problem
Can’t create an account; get a 405 file error
Response from developer
Oh no! We are sorry that you are having this problem with the mobile app. We would be happy to assist you with this if you can call our support line at (833) 374-0597 or send us a message at cs@smartstop.com. Thanks for choosing SmartStop.
