not worth it
constantly freezes. or says i dont have a unit please add unit then add it and still says dont have unit and itll freeze and crash. or if it does show “your unit” its not the right information. youll spend alot of time calling the facility or support to clarify
App won’t work
Tried to login several times and also deleted and reinstalled app with the same results. Called a help desk which wasn’t helpful. They said to just use the keypad to get in, well there’s more on the app than just getting into the gate!
User Unfriendly
Gave up trying to open the gate with app. I’ll just punch in my code.
price increases
They are outrageous with their prices; they rent to you at a reasonable rate, but after three months, they more than double it—avoid renting here.
App needs work
This is a great business but the app is frustrating. Touch ID doesn’t work and it kicks me out making me key in my very long email and password just to open the gate. Also, why do I need to log in every time I open the App?
Response from developer
Hello Lkwpop. We are so sorry that you are having this login problem with the mobile app. We would be happy to assist you with this if you can call our support line at (833) 374-0597 or send us a message at cs@smartstop.com. As an FYI, you may want to look at your Account Settings to make sure the Biometrics setting is turned on. This assists with auto logging in when you open the app. Thanks for choosing SmartStop.
