Storage Genie vs SmartStop Self Storage
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Storage Genie
This app offers a convenient way to access your self-storage unit without needing to interact with your phone. It allows for hands-free entry, easy rent payments, and direct communication with your facility. Find nearby storage locations and track your activity logs.
- Hands-free gate and door access
- In-app rent payments
- Direct facility communication
- Activity log tracking
- Self-storage facility search
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Storage Genie brings a new level of convenience to your self storage experience by granting you seamless, hands-free access to your facility. Simply drive up to the gate, and it will open like magic! No need to remove your phone from your pocket or search for an app. Simplify your self storage experience with Storage Genie. Download now and enjoy the magic! Key App Features: • Hands-Free Access: Enter and exit the property, open doors, gates, or elevators without touching your phone (enable location services in settings for this feature). • Easy Payments: Conveniently pay your self storage rent directly from your mobile device. • Facility Communication: Effortlessly call or email your self storage facility. • Activity Tracking: View your activity logs for your self storage property. • Facility Search: Locate nearby self storage facilities with ease. *Available at select self storage facilities, contact your facility to learn more.
SmartStop Self Storage
Manage your self-storage account with ease. Access facilities, make payments, rent new units, and organize your belongings. Get directions and support all within the app.
- Facility access via app
- Account balance check
- Secure payment processing
- Link multiple storage units
- Add notes to storage units
- Rent additional units
- Biometric login
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SmartStop is committed to providing the best for your self-storage needs. Now, The SmartStop Self Storage App can make your self-storage experience even more seamless and convenient! The SmartStop Mobile App allows you to manage your account, easily gain access to gates, doors, elevators, etc., make payments on your storage, and even rent additional storage space as you need it. You can access many of the key features from your personal dashboard: - Gain access to location gates, doors, elevators and loading areas with the touch of a button. - Check your outstanding balance on your account at any time. - Securely make payments on your account and access your payment history. - Link all of your SmartStop self-storage units to your App for added convenience managing your account. - Add notes to each of your storage units to help you stay organized and know what you have stored within your units. - Make paying your account easier by signing up for SmartPay in the App. - Get Directions to your SmartStop facility right from the App. No need to look it up the location online. - Easy access to support, FAQ's or contact us for assistance directly from the App. - Rent additional units when you need additional storage and so much more! - Login easily using your biometric profile.
Screenshots
Verdict
The clearest difference is rating: Storage Genie at 4.7 against SmartStop Self Storage's 2.7. Storage Genie also leads on ratings volume (3.2K vs 22). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Storage Genie holds the better App Store score, 4.7 against 2.7. That said, the two scores are not equally well evidenced: Storage Genie has 3.2K ratings behind it against 22, so its average is the more settled of the two. Written reviews complicate that: 23% of Storage Genie's written reviews are positive against 29% of SmartStop Self Storage's, so the app with the better star average is not the one people write more warmly about.
Storage Genie ships an update every 4 weeks, SmartStop Self Storage every 6 weeks. Both last shipped on September 26, 2026.
| Parameter | Storage Genie | SmartStop Self Storage |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (3.2K ratings) — better | 2.7 (22 ratings) |
| Positive reviews | 23.4% of reviews | 28.6% of reviews — better |
| Number of ratings | 3.2K — better | 22 |
| Update frequency | Every 4 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 — better | 15.6 |
| Further details — not scored | ||
| Size | 50 MB | 43 MB |
| Age rating | 4+ | 4+ |
| Developer | OpenTech | Smartstop Self Storage Reit, Inc. |
Customer experience
Storage Genie
SmartStop Self Storage
Bugs and requests
Storage Genie
Reported bugs
14 issues- App crashes on 'loading your data' screen
- Settings and saved codes erased after updates
- Keypad missing asterisk (*) and pound (#) symbols
- Keyboard won't pop up for text input
- Auto open feature not functioning with location permissions
Show 9 moreShow fewer
- App fails to recognize nearby keypads
- Bluetooth connectivity issues
- Access denied despite correct codes
- iPhone 15 compatibility issues
- Facility information not saving after entry
- Search function returns excessive results without filtering
- App stalls when locating facilities
- Gate shows as opened but remains closed
- Location tracking notification excessive (137 times in 3 days)
Requested features
8 requests- Better facility search functionality
- Improved navigation and maps integration
- More intuitive save button (not floppy disk icon)
- Support for special characters (* and #) in passcodes
- Location permission set to 'while using app' instead of 'always'
Show 3 moreShow fewer
- Faster auto-open feature
- Activity report access
- Better keyboard functionality for code entry
SmartStop Self Storage
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Storage Genie
No in-app purchases
SmartStop Self Storage
No in-app purchases
Questions
Is Storage Genie free?
Is SmartStop Self Storage free?
Which has better reviews, Storage Genie or SmartStop Self Storage?
Do Storage Genie or SmartStop Self Storage have ads?
Which is updated more often, Storage Genie or SmartStop Self Storage?
Other comparisons
