Poor performance
Eternally slow responding most of the time I have to turn off the app, restart the app and sometimes uninstall and reinstall the app
Me encantó
Genial
Glitchy
This app is useful, but sometimes it gets a little glitchy and frustrating when we’re trying to use it. We would like them to figure out how to make it less glitchy.
Connectivity
Connectivity is 50/50. Often it takes a few minutes to activate and open gate, and sometimes gate will not open without using keypad.
Gate
It sucks never works
poor quality
It’s way too slow, and you have to be literally right in front of the door for the app to work; it wastes time, and the slowness is frustrating.
Nice to have
It's nice to have the ability to open the gate without getting out of the car to type in the password. But it would be nicer, if it reacted quicker and if you didn't have to be right up on top of the keypad for it to work.
Opens the wrong door…
Whenever I try to open the main gate, the front door opens instead. When I get to the front door, it never works, and the elevator works ~1/5 times. “Auto mode” is just greyed out. The idea seems great, but in practice, it feels hacky, and when my arm at full of stuff going in/out of storage, I just need it to work 100% of the time - NFC would be way better… I tried a bunch of times over the last few months, but in practice, I just end up using my code.
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Good idea needs bugs worked out
Some days I can access this app and have no problem other days it’s very frustrating to deal with because it doesn’t wanna register anything or it doesn’t wanna open the app
Exit fails to open with phone
Exit feature on iPhone does not work, get message says get closer. I have touched my phone to the yellow box, still will not open. Signal l strength is much weaker on exit. Maybe one bar where it will have three or four bars on enter. Just checked with the Manager here. She had the same results of her phone.
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Slow connections
I don’t know if it is this app or my storage unit, but it usually takes so long to connect that it’s faster just to get out of the car and type in my code. It’s very frustrating.
Love it
Love that I don’t have to type my code and just open the app to open the door or get elevator access!
needs work
It takes so long that by the time you get there and frustrated that it's not opening you haLf put your number in the keypad anyway... beef up that Bluetooth signal you got dude
A poorly designed app
This app barely works. Maybe 10% of the times. And then it takes forever to actually communicate. Initial set up was a nightmare. It isn’t user friendly at all.
K. I. S. S
Storage Genie makes give me an exiting the property so much easier like they say keep it simple silly why not do it?
Bad update
Latest update from 3d ago crashes the app - “Loading your data” displays, then app closes. Frustrating and unusable!! 4/29/26 Update: the newest update to the app resolved the issue.
Working!
Thank you for fixing the issue I was experiencing with the app. Can finally use the app and works great!
Was great and convenient for a week.
App made access to storage very convenient, when it worked. After a week app now gets stuck on “loading your data” then crashes. Tried uninstalling/reinstalling, resetting phone, no go.
Unusable App
STAY AWAY FROM THIS APP!!!
Recently got a storage unit and downloaded this app for ease of access.
Completely useless app.
Crashes while searching for a facility.
Doesn’t work despite multiple downloaded across both Apple and Android.
Not sure if this is new or has been going on for a while.
If the later, this might be a scam app to steal your data.
As stated above,
STAY AWAY FROM THIS APP!!!
At least until they fix it to deliver on what is advertised.
Recently got a storage unit and downloaded this app for ease of access.
Completely useless app.
Crashes while searching for a facility.
Doesn’t work despite multiple downloaded across both Apple and Android.
Not sure if this is new or has been going on for a while.
If the later, this might be a scam app to steal your data.
As stated above,
STAY AWAY FROM THIS APP!!!
At least until they fix it to deliver on what is advertised.
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Upgrade Version is Sorry
This is an excellent example of a worthless app. Before the recent update it worked 50% of the time. After the update it’s not working at all. Next step is to uninstall it since its only purpose is to take up space.
Response from developer
Hi traxless, we hear you and we're sorry the recent update caused such a poor experience. The good news is that the issue preventing the app from loading has been resolved. We'd love for you to give it another shot! If you're still having any trouble, please reach out at 1.602.773.1700 and we'll be happy to help. Thank you for your patience.
