Storage Genie Reviews: Is It Legit?

Name: Storage Genie
Rating: 4.7 (3555 reviews)

Storage Genie

OpenTech

🔧 Utilities

📊 Productivity

Customer Experience

Positive experience23.0% of reviews

Neutral7.9% of reviews

Negative experience69.0% of reviews

~ Based on 126 written reviews from the US App Store.

What users say about Storage Genie

Reviews of Storage Genie are mostly negative: the Utilities app is rated 4.7/5 from 3.6K App Store ratings. What users like most: easy to use once set up correctly, convenient remote gate access from vehicle. Top complaints: frequent crashes and loading failures, access denied errors despite correct credentials. Summarized from real user reviews.

Positive things

✅Easy to use once set up correctly
🚀Convenient remote gate access from vehicle
⚙️Recent updates have improved performance
📱Simple and clean user interface
🔧Works reliably when all settings configured properly

Negative things

🐛Frequent crashes and loading failures
❌Access denied errors despite correct credentials
🔋Excessive battery drain from constant location tracking
🔒Invasive privacy requirements (always-on location)
💾Data loss after app updates
⏱️Slow performance and long loading times
🔌Requires proximity to keypad to function
🚫Inconsistent functionality across updates
📍Poor facility search and location features
💰Unexpected fees charged by some facilities

Is Storage Genie Safe?

Storage Genie appears safe based on user ratings. AppsHunter Safety Score for Storage Genie is 94/100.

This assessment is based on 3,555 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.9% of ratings point to a safe experience

2.3% of ratings suggest some concerns

4.9% of ratings point to a risky experience

~ Based on 3,555 App Store ratings for Storage Genie.

Is Storage Genie Legit?

Storage Genie appears to be a legitimate app. AppsHunter Legitimacy Score for Storage Genie is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Distance

You have to be very close to the unit in order to activate it.

MKMac Tools Ken

18 days ago

Response from developer

Hi, thanks for the feedback. Detection range depends partly on the keypad's beacon signal strength, which your facility manager can adjust. If that doesn't help, please reach out at 1.602.773.1700 Opt 2, Opt 1 and we'll take a look with you.

Garbage

Waste of time!! This used to be a good app but it has been ruined by unnecessary updates. As a storage operator we used it with our gate system as it was super easy to set our customers up and we could tell them they didn’t need data as it only required Bluetooth. But now as it requires texting and codes and redundant bs we will not be telling our customers to use it . Definitely be looking into the gate software Sitelink is now offering. Thanks for making it worth the hassle of switching with your needless horrible for customer updates. But I’m sure it made some engineers life better so screw the customer right!

KMK Machan

a month ago

Response from developer

Hi, thank you for the honest feedback, and for using the app with your customers. We're sorry the recent updates have made things harder for your team. We've shared your comments with the app team, and we'd welcome the chance to talk it through with you at 1.602.773.1700 Opt 2, Opt 1.

Works less than half the time.

Could be the facility’s hardware (complained multiple times) but it works less than half the time, either doing nothing, opening the wrong door, or not seeing doors or gates I’m right next to.

What is definitely the software is it doesn’t default to the last (only) facility, making me choose from a list (of one) or add new facility instead of just showing me the available gates and doors.

TTheRealKADC

a month ago

Response from developer

Hi, thank you for the detailed feedback. We hear you on the app not defaulting to your facility, and we've shared that with our team. As for the doors and gates not always responding, there are a few things that can factor into that, so we'd love to take a closer look. If you have time, please reach out at 1.602.773.1700 Opt 2, Opt 1 so our team can take a closer look at your specific setup. We appreciate your patience!

Aladdin’s Genie

Storage Genie makes entering and exiting the property so much easier. All I have to do is say open says a me and Walla the gate is open. Thank you for making it so easy.

TTommyO526

a month ago

Response from developer

Thank you so much for your review, Tommy! We're so glad Storage Genie makes access more simple for you. That's exactly what we're here for!

This rarely works!

This app works one out of 50 times. I usually don’t even bother because I know I’m going to have to get out and enter the code manually anyway.

NENew to Emoji

2 months ago

Easy and secure access.

Love the ease of entry and not needing to exit the car. I have short arms and always a struggle to punch in numbers if necessary to lean out of the car to do it. Thanks!

AWAngel wizard

2 months ago

Response from developer

Thank you so much! We're very happy to hear you're enjoying Storage Genie!

CONVENIENT

AWESOME THANK YOU

EEmbluv3

2 months ago

Poor con

This app is supposed to make it easier for you to access storage units yet you spend more time reloading it over and over just to get it to work

Jjeffrow1973

2 months ago

Response from developer

Hi, we hear you! Constantly reloading an app that's supposed to save you time defeats the purpose, and we'd like to get to the bottom of this. Give our support team a call at 1.602.773.1700 Opt 2, Opt 1 with your device details and we'll dig in. We appreciate your patience!

Works sporadically

Seems to work a lot of the time but you better remember your code

TTrackerBill

2 months ago

Slow

It takes way too long for the app to find the gate

ITinca tea

2 months ago

Response from developer

Hi, we're sorry to hear the app has been slow to find the gate. There are a few factors that can affect detection time, including your device version and app being up to date. Please reach out to our support team at 1.602.773.1700 Opt 2, Opt 1 so we can look into your specific setup. We appreciate your patience!

Too slow

Requires your to be writhing a few feet or the gate to work

TStodd needs search

2 months ago

Response from developer

Hi, thank you for the honest feedback. Slow Bluetooth connection times can sometimes be related to your device version or app version being out of date. We're continuously updating the app, so making sure you're on the latest version is a good first step. You can also reach us at 1.602.773.1700 Opt 2, Opt 1 and we'll look into it further. We appreciate your patience!

Auto open

The auto open feature sometimes works most times doesn’t

BGBig Gunner_42

3 months ago

Response from developer

Hi, we're sorry to hear the auto open feature has been inconsistent. We'd love to help figure out what's going on. Please reach out to our support team at 1.602.773.1700 Opt 2, Opt 1 with your device details so we can take a closer look. Thank you!

App Updates Clear Saved Facilities

Every time this dev team does a version update it removes all your saved facilities. So then you have to start over from scratch and add them all again along with your codes. Terrible.

Jjhkswake

3 months ago

Response from developer

Hi, we're sorry for the frustration and completely understand how disruptive that is. We're aware of this issue and our team is actively looking into it. We appreciate your patience while we work on a fix and will keep you updated!

Poor performance

Eternally slow responding most of the time I have to turn off the app, restart the app and sometimes uninstall and reinstall the app

Ggriffsgates

3 months ago

Response from developer

Hi, we're sorry to hear the app has been slow and requiring restarts to function. That's not the experience we want for you. Please reach out to our support team at 1.602.773.1700 Opt 2, Opt 1 with your device details so we can learn more about what you're experiencing and help get it resolved. We appreciate your patience!

Me encantó

Genial

BBebecitaMosha

4 months ago

Glitchy

This app is useful, but sometimes it gets a little glitchy and frustrating when we’re trying to use it. We would like them to figure out how to make it less glitchy.

DDarsto123

4 months ago

Response from developer

Hi, we're glad the app has been useful and we're sorry to hear it's been glitchy at times. We'd love to learn more about what you're experiencing so we can look into it. Please reach out to our support team at 1.602.773.1700 Opt 2, Opt 1 with a few more details!

Connectivity

Connectivity is 50/50. Often it takes a few minutes to activate and open gate, and sometimes gate will not open without using keypad.

EElevatorPete

4 months ago

Response from developer

Hi, we're sorry to hear connectivity has been hit or miss for you. Slow activation times can sometimes be tied to your device version or app being out of date. Making sure you're on the latest version is a good first step. You can also reach us at 1.602.773.1700 Opt 2, Opt 1 and our team can dig in further. Thank you for taking the time to leave us a review!

Gate

It sucks never works

Mmunchiedog

4 months ago

poor quality

It’s way too slow, and you have to be literally right in front of the door for the app to work; it wastes time, and the slowness is frustrating.

BBlancaBush

4 months ago

Response from developer

Hi Blanca, we hear you. Please reach out to us at 1.602.773.1700 Opt 2, Opt 1 so our team can look into your specific setup. Thank you!

Nice to have

It's nice to have the ability to open the gate without getting out of the car to type in the password. But it would be nicer, if it reacted quicker and if you didn't have to be right up on top of the keypad for it to work.

DDizzing

4 months ago

Response from developer

Hi, we're glad the convenience of not having to get out of the car has been useful! We're sorry to hear the range and response time haven't always been ideal. There are a few factors that can play into that, and we'd love to help look into it. Feel free to reach out at 1.602.773.1700 Opt 2, Opt 1 so our team can take a closer look. Thank you!