Comparison

Extra Space Storage vs SmartStop Self Storage

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Extra Space Storage

Manage your storage unit and payments easily. Access facility information, gate codes, and even open gates with your phone at participating locations. Keep your account details updated and track access activity.

Highlights
  • Facility information access
  • Gate code storage
  • Payment management
  • Digital gate access (participating facilities)
  • Account information updates
  • Share unit access (participating facilities)
Features
Currently charting
Read full description

The Extra Space Storage app serves all Extra Space Storage customers. You’ll have quick and easy access to facility information including the facility address, operating hours, and contact information. The best part is you’ll never have to worry about forgetting your gate code again because we’ve put it on the home page of the app for easy and convenient access! You can now also access My Account through the Extra Space app. With My Account, you can manage payments by making single payments when your bill is due or setting up Easy Pay, and you’ll have the ability to update your account information. At participating facilities, the app also makes accessing your storage unit and storage facility as easy as the push of a button. Download the app today to experience Digital Access at Extra Space Storage. Not sure your facility offers Digital Access? Feel free to check on the website or call your store manager. With the Extra Space Storage app, you can now enjoy the following benefits all from the convenience and ease of your phone: Easy access to My Account where you can manage payments and update account information Bluetooth technology that allows you to open your gate without ever touching a keypad again (participating facilities) Never forget your gate code again Real-time tracking of access activity for your unit (participating facilities) Easily share access to your storage unit with family, friends, or movers without giving out your access code or keys (participating facilities) Easy access to help Leave feedback via the app – we love hearing from our customers!

About

SmartStop Self Storage

Manage your self-storage account with ease. Access facilities, make payments, rent new units, and organize your belongings. Get directions and support all within the app.

Highlights
  • Facility access via app
  • Account balance check
  • Secure payment processing
  • Link multiple storage units
  • Add notes to storage units
  • Rent additional units
  • Biometric login
Features
Read full description

SmartStop is committed to providing the best for your self-storage needs. Now, The SmartStop Self Storage App can make your self-storage experience even more seamless and convenient! The SmartStop Mobile App allows you to manage your account, easily gain access to gates, doors, elevators, etc., make payments on your storage, and even rent additional storage space as you need it. You can access many of the key features from your personal dashboard: - Gain access to location gates, doors, elevators and loading areas with the touch of a button. - Check your outstanding balance on your account at any time. - Securely make payments on your account and access your payment history. - Link all of your SmartStop self-storage units to your App for added convenience managing your account. - Add notes to each of your storage units to help you stay organized and know what you have stored within your units. - Make paying your account easier by signing up for SmartPay in the App. - Get Directions to your SmartStop facility right from the App. No need to look it up the location online. - Easy access to support, FAQ's or contact us for assistance directly from the App. - Rent additional units when you need additional storage and so much more! - Login easily using your biometric profile.

Screenshots

Extra Space Storage4 screens
SmartStop Self Storage4 screens

Verdict

The call

The clearest difference is rating: Extra Space Storage at 4.5 against SmartStop Self Storage's 2.7. Extra Space Storage also leads on review sentiment (57% vs 30%) and ratings volume (22K vs 22). SmartStop Self Storage's advantage is iOS requirement (15.6 vs 17.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Extra Space Storage holds the better App Store score, 4.5 against 2.7. That said, the two scores are not equally well evidenced: Extra Space Storage has 22K ratings behind it against 22, so its average is the more settled of the two. Written reviews point the same way: 57% of Extra Space Storage's written reviews are positive against 30% of SmartStop Self Storage's.

UpkeepUpdate frequency

Extra Space Storage ships an update every 3 weeks, SmartStop Self Storage every 6 weeks. The most recent releases landed on September 24, 2026 and September 21, 2026 respectively.

Scorecard6 real differences · 5 level
Extra Space Storage versus SmartStop Self Storage: the parameters behind the verdict, then further details
ParameterExtra Space StorageSmartStop Self Storage
PriceFreeFree
Rating4.5 (22K ratings) — better2.7 (22 ratings)
Positive reviews56.7% of reviews — better30.0% of reviews
Number of ratings22K — better22
Update frequencyEvery 3 weeks — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
Best chart rank#93 — better—
DevicesiPhone, iPodiPhone, iPod
Requires iOS17.015.6 — better
Further details — not scored
Size50 MB43 MB
Age rating4+4+
DeveloperExtra Space Management, INCSmartstop Self Storage Reit, Inc.

Customer experience

Extra Space Storage

All ratings13,542 ratings
Positive85.7%
Neutral1.9%
Negative12.4%
Written reviews999 reviews
Positive56.7%
Neutral4.5%
Negative38.8%

SmartStop Self Storage

All ratings22 ratings
Positive40.9%
Neutral0.0%
Negative59.1%
Written reviews20 reviews
Positive30.0%
Neutral0.0%
Negative70.0%

Bugs and requests

Extra Space Storage

Reported bugs

3 issues
  • App crashes or fails to load
  • Digital access not working as expected
  • Inconsistent user experience across updates

Requested features

3 requests
  • Ability to manage account details through app
  • Improved digital access reliability and consistency
  • Notification for upcoming price changes

SmartStop Self Storage

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Extra Space Storage

No in-app purchases

None

SmartStop Self Storage

No in-app purchases

Questions

Is Extra Space Storage free?
Extra Space Storage is free to download, with no in-app purchases.
Is SmartStop Self Storage free?
SmartStop Self Storage is free to download, with no in-app purchases.
Which has better reviews, Extra Space Storage or SmartStop Self Storage?
Extra Space Storage is rated higher. Extra Space Storage averages 4.5 out of 5 from 22K ratings, while SmartStop Self Storage averages 2.7 from 22 ratings.
Do Extra Space Storage or SmartStop Self Storage have ads?
Neither Extra Space Storage nor SmartStop Self Storage shows ads.
Which is updated more often, Extra Space Storage or SmartStop Self Storage?
Extra Space Storage ships an update every 3 weeks, and SmartStop Self Storage every 6 weeks. Most recently, Extra Space Storage was updated on September 24, 2026 and SmartStop Self Storage on September 21, 2026.

Other comparisons