Extra Space Storage User Reviews
Customer Experience
~ Based on 895 written reviews from the US App Store.
What users say
Summarized from real user reviews of Extra Space Storage. Based on 22K reviews and a 4.5/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Utilities app.
Positive things
- 🚀Easy access and convenience
- 👍Friendly and helpful staff
- 🔒Secure and clean facility
- 💡Useful digital access features
Negative things
- 🐛Glitchy and unreliable app
- 💰Frequent and steep price increases
- 🔑Issues with digital access/Bluetooth locks
- ⏱️Frustrating login/logout experience
Is Extra Space Storage Safe?
Extra Space Storage appears safe based on user ratings. AppsHunter Safety Score for Extra Space Storage is 90/100.
This assessment is based on 22,041 user ratings, with an App Store average of 4.5/5.
Safety Analysis
~ Based on 13,542 App Store ratings for Extra Space Storage.
Is Extra Space Storage Legit?
Extra Space Storage appears to be a legitimate app. AppsHunter Legitimacy Score for Extra Space Storage is 90/100.
Based on 90 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
Brett was super friendly and amazing! Got all my stuff in in just minutes 🙏🙏🫶
1999
Just got a unit From first call to completing process Fantastic service - clean and easy ! Thank you Bella and Kyle.
Bonito el lugar y Cristian súper nice
App’s digital access is constantly not working if you remember your code , don’t even bother with this app , complete waste of time
My card don’t save.
Can only be fixed by uninstalling and reinstalling the app. Has happened twice in less than 6 months. Very annoying. Cannot use discord digital access while it's doing this.
A plus
The gates only work ever so often and it’s always a different gate name so you never know which one’s going to open. I go to the same gate some days. It’s loading dock a some days. It’s gate B or something. It’s just always different and doesn’t work. it’s a lot quicker to just get out and open it yourself and less hassle with the phone
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Best app in the world
When trying to open the gate to the loading dock in front of you it will usually not open and will open the adjacent gates instead
Of all days to go off-line and not recognize my email or the phone number I signed up with…Wouldn’t recognize anything about my account the day I have to pay my storage fee.
Simply doesn’t work. When you open the app, it tells you to download the app. Does not allow you to login. Garbage. Just use their website, if you can get that to work. What a joke!
Soon as I came in, Robert was kind and very helpful! I had tons of questions since it was my first time getting a storage unit, but he answered them all with no annoyance or problems. 10/10
This is a wonderful group as a manager and staff. I wouldn’t change it for the world. They know how to work together and how to keep everybody happy very clean Storage very organized and under control. I thank God for them. They are just perfect. Thank you you guys.!!
The mgr Grace was very accommodating & informative.She really went the extra mile to get me in the unit I needed
I had a situation with my storage and I went in to talk to David who did an amazing and awesome job in clearing up my situation. He is fairly new to the company but he really knows his job. He has great customer service skills. Thanks so much David!
Really good company an app
Usually 80% of the time there’s issues with access
Great service friendly staff

