Extra Space Storage Reviews: Is It Legit?

Customer Experience

Positive experience56.9% of reviews
Neutral4.5% of reviews
Negative experience38.5% of reviews

~ Based on 1,080 written reviews from the US App Store.

What users say about Extra Space Storage

Is Extra Space Storage Safe?

Extra Space Storage appears safe based on user ratings. AppsHunter Safety Score for Extra Space Storage is 90/100.

This assessment is based on 26,677 user ratings, with an App Store average of 4.5/5.

Safety Analysis

85.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
12.4% of ratings point to a risky experience

~ Based on 13,542 App Store ratings for Extra Space Storage.

Is Extra Space Storage Legit?

Extra Space Storage appears to be a legitimate app. AppsHunter Legitimacy Score for Extra Space Storage is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Closed

I was told i have 24 hour access. But am locked out after 10 pm!

Thank you! May GOD continue to bless you!

Thank you so much Ms.Ramona ! I appreciate you and your kindness!

Excellent storage facility

Excellent storage facility Tom was very helpful have rented here before and would definitely do so again!!

Inconsistent

It does not always work properly

Easy sign up

Very professional

Extra space storage

Manager Steve is the best very friendly very helpful… Thank you, Steve. You’re the best.

Extra Storage

Thank you for all of your assistance Rebekah. Your kindness and helpfulness through this process is greatly appreciated.

Great service

Rena, thank you!

Working good …

Dependable… though the autopay turns off. It’s not me. So don’t know.

Needs apple pay

Hate have to keep input various card information rather apple pay easier and faster

Failure

Doesn’t open or operate door.

Easy

So easy to use the place looks clean everything is great.

Doesn’t Work

I get a message saying I have to sign out and back in to see my units but the app works perfectly on my wife’s phone. For some reason the app isn’t requesting Bluetooth and location access on mine even after resetting my phone. There’s no way to send feedback to the developers so here’s a one star review.
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Awful company

Be careful. Prices raise LIKE CRAZY. You’re not informed when a company gets bought and you’re not offered to even pay. Unbelievable. I’ve been with them for so long but they are being not worth it. Hey I’m ready to move again!

Did Bristol RI to Fall River MA - are you kidding me g me you raise prices without a warning.

DESPICABLE - watch out people.
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Michelle McClendon

Rebecca was super in every way with this process. Love her. Great! Person

Gabby Front Office

Probably the nicest and most receptive customer service I’ve ever experienced. What a gem.

Fantastic company

Extraspace Storeage is an amazing employer! also, as a customer, they are an amazing company with outstanding customer service

Great place to store

I rarely give reviews but I felt I really needed & wanted to for Extra Space Storage. I talked to Marcella and she was the nicest most helpful customer service person I have talked to in forever. That is really rare these days. When I got off the phone with her my whole day felt better. Thank you Marcella!
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Renting Storage Space

Thanks Bryant for helping me get through this process in a timely manner. I appreciate you for having good customer service

New customer

Can’t get rental agreement policy link to open; do not like gate password; haven’t even gotten into the app yet