Extra Space Storage User Reviews

Extra Space Storage
Extra Space Storage
Extra Space Management, INC

Customer Experience

Positive experience56.5% of reviews
Neutral4.6% of reviews
Negative experience38.9% of reviews

~ Based on 938 written reviews from the US App Store.

What users say

Is Extra Space Storage Safe?

Extra Space Storage appears safe based on user ratings. AppsHunter Safety Score for Extra Space Storage is 90/100.

This assessment is based on 22,041 user ratings, with an App Store average of 4.5/5.

Safety Analysis

85.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
12.4% of ratings point to a risky experience

~ Based on 13,542 App Store ratings for Extra Space Storage.

Is Extra Space Storage Legit?

Extra Space Storage appears to be a legitimate app. AppsHunter Legitimacy Score for Extra Space Storage is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Remote open

Doesn’t work

App won’t stay logged in

Log into app. Try to do anything and it has you log in again in an endless loop. Horrible first experience with this company. Got voicemail saying to come between certain hours. Show up. Nobody there. Sign says they are on property and to text a number. I text. Reply says nobody is there and use kiosk. Kiosk requires log in and can’t. App won’t work. I’ll be going elsewhere as looking around I really doubt the units are climate controlled as I was told.
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Ridiculous Price Increase

Can’t believe they are raising the rent 30+%. I guess I will need to find a new place.

App Download & Signup Process Issues

The facility is nice and clean, but app signup for new accounts was a horrible time consuming experience. That needs to get fixed ASAP.

Excellent

Excellent

Elevator Bluetooth System

The system is not reliable and it’s very difficult for people to access their units

Horrible system

App hardly ever works

Best Storage Ever

Mike is awesome he was open with options and was very helpful! Highly recommend storing your stuff at this specific location!

Storage assistance

The manager was supper helpful. He answered all of my questions and made the process very easy.

Exceptional Customer Service!

I have been storing my items at Extra Space Storage for 20+ years. Property is spotless, on-site managers exceptional! I have NEVER had a bad experience! A special shout out to the Palm Bay location I am presently renting a space from. The office staff is top notch!

JP

I’m very happy with the service I received staff is always there to assist and help with any questions or concerns 👍🏾😊

Storage

Straight forward.

Great experience

Great Staff, place is clean and well Managed.

A LOT OF ISSUES AT LOGIN

At least on iOS, it’s been like two months that it just doesn’t let you log in and it makes you log out and try again, but it never goes true. I have to uninstall and install everytime

Amazing Service

Victoria was extremely patient with all my questions and helped explain every aspect of the operation. Thanks again!!

Great new facility in Boynton Beach!

Just signed up for a new storage space. Great rate for space, reasonable insurance rates, great manager (Danielle!) - very thorough, friendly, up front, accommodating. Highly recommend checking this facility out!

Gladys is Very happy

Love the management and everyone that works there they are always nice and helpful very friendly.

Love storage

Love the friendly atmosphere and genuinely happy and get you serviced.

AMAZING

Nyah and David are the BEST!!’ .. honestly they have been and
Still are so pleasant sweet professional and helpful and definitely have a lot of patience.. They go above and beyond for their customers.. I will never leave ..

Great customer service

Extra Space Storage 1488 Conroe