Extra Space Storage User Reviews

Extra Space Storage
Extra Space Storage
Extra Space Management, INC

Customer Experience

Positive experience56.0% of reviews
Neutral4.7% of reviews
Negative experience39.3% of reviews

~ Based on 895 written reviews from the US App Store.

What users say

Is Extra Space Storage Safe?

Extra Space Storage appears safe based on user ratings. AppsHunter Safety Score for Extra Space Storage is 90/100.

This assessment is based on 22,041 user ratings, with an App Store average of 4.5/5.

Safety Analysis

85.7% of ratings point to a safe experience
1.9% of ratings suggest some concerns
12.4% of ratings point to a risky experience

~ Based on 13,542 App Store ratings for Extra Space Storage.

Is Extra Space Storage Legit?

Extra Space Storage appears to be a legitimate app. AppsHunter Legitimacy Score for Extra Space Storage is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Amazing Fast and Friendly

Brett was super friendly and amazing! Got all my stuff in in just minutes 🙏🙏🫶

Party Like It’s

1999

Service

Just got a unit From first call to completing process Fantastic service - clean and easy ! Thank you Bella and Kyle.

Space

Bonito el lugar y Cristian súper nice

If you sell people’s geo data make sure your app actually works !!!!

App’s digital access is constantly not working if you remember your code , don’t even bother with this app , complete waste of time

Annoying

My card don’t save.

Says facility is closed during business hours

Can only be fixed by uninstalling and reinstalling the app. Has happened twice in less than 6 months. Very annoying. Cannot use discord digital access while it's doing this.

Moving

A plus

Only works 30% of the time

The gates only work ever so often and it’s always a different gate name so you never know which one’s going to open. I go to the same gate some days. It’s loading dock a some days. It’s gate B or something. It’s just always different and doesn’t work. it’s a lot quicker to just get out and open it yourself and less hassle with the phone
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Excellent

Best app in the world

App doesn’t open correct gate

When trying to open the gate to the loading dock in front of you it will usually not open and will open the adjacent gates instead

App not working

Of all days to go off-line and not recognize my email or the phone number I signed up with…Wouldn’t recognize anything about my account the day I have to pay my storage fee.

App Doesn’t Work

Simply doesn’t work. When you open the app, it tells you to download the app. Does not allow you to login. Garbage. Just use their website, if you can get that to work. What a joke!

Robert is Amazing!

Soon as I came in, Robert was kind and very helpful! I had tons of questions since it was my first time getting a storage unit, but he answered them all with no annoyance or problems. 10/10

extra Space Storage in Fort Worth with Joel

This is a wonderful group as a manager and staff. I wouldn’t change it for the world. They know how to work together and how to keep everybody happy very clean Storage very organized and under control. I thank God for them. They are just perfect. Thank you you guys.!!

Amazing Grace

The mgr Grace was very accommodating & informative.She really went the extra mile to get me in the unit I needed

Office Clerk

I had a situation with my storage and I went in to talk to David who did an amazing and awesome job in clearing up my situation. He is fairly new to the company but he really knows his job. He has great customer service skills. Thanks so much David!

Review

Really good company an app

Constantly not working

Usually 80% of the time there’s issues with access

Mourad Ali

Great service friendly staff