Technically Issues
When I go to box it’s empty or there is no delivery just attempt charges because I’ve locked my card to keep system from just charging me $10 because someone needs lunch money. It’s unfair to enforce a system that doesn’t work efficiently and an interruption of my time.
Response from developer
Hello, thank you for your feedback. We're sorry to hear about your experience and understand how frustrating the late-night notifications, attempted charges, and empty locker visits can be. I would like to take your feedback directly to our development team and be your voice in helping improve the experience. Please reach out to me at heather.singh@quadient.com so I can gather additional details and investigate further. Regards,Heather
App won’t let me use it
I tried calling the help center, but the guy just sent me an email to reset my password, which doesn’t help at all because whenever I try the app it STILL says I must reset my password in the app before using it. Changing my password outside the app does nothing.
Having an app that demands you change your password in the app before you can use it is absurd. Especially when the password reset function in the app doesn’t work.
Response from developer
Hello, I’m very sorry for the frustration you’ve experienced—this is not the experience we want for you. Please feel free to contact me directly at heather.singh@quadient.com, and I’ll ensure we get this resolved for you as quickly as possible. Best regards, Heather Singh
Holding packages hostage! Illegal!
Response from developer
Hello, I’m very sorry for the frustration and concern this has caused you — I completely understand how upsetting this situation must be, especially after you’ve already updated your payment information and confirmed it’s valid. I sincerely apologize for the disruption with your notifications and access to your packages, as well as the stress around your account security. This is absolutely not the experience we want for you. While I’m unable to review your account directly here, please reach out to me at heather.singh@quadient.com or share your contact details. I will personally ensure your case is escalated right away for urgent review. Regards, Heather Again, I truly apologize and appreciate you bringing this to our attention.
No way to contact
Response from developer
Hello, I’m sorry you’re experiencing this—that’s definitely frustrating and not the intended experience. You won’t accrue locker fees if you haven’t completed setup or started using the service. I’d like to help fix this for you. Please share your name and the email or phone linked to your account so I can take a look and resolve the payment issue. You can also contact me directly at heather.singh@quadient.com. We’ll get this sorted out quickly. Regards, Heather Singh
The original Parcel Pending was great but…(update)
Update: I finally managed to login to the app after using the website, make sure you search for “parcel pending plus login”, then iPhone app let me login with, and remember, the new password set on website.
Response from developer
Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration you’ve experienced, as this is not the experience we want for our users. The issues you described have been taken seriously and escalated to our development team for further investigation. If you’re able to reach out to me directly with your contact information, I’ll work closely with our development team to help resolve this issue. We appreciate your patience and the opportunity to improve. Regards, Heather heather.singh@quadient.com
