Vibe coded ai slop
Stick to the website the app sucks
Likely the worst app ever made
I’ve never used such useless tech from the App Store in my adult life. Every single delivery has error codes, the barcode scanner has never worked and it’s frequently holding up the delivery of my goods for 3+ days before it self resolves. On top of that, while impatiently waiting to receive my order (whenever it decides to work) it sends me notices counting down the days until the delivery expires. It’s a mess of software and I’m shocked Apple approved this garbage, and even more shocked corporations are hosting this trash in their residential mailrooms
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Terrible service. Keep charging my card.
Charges your card even when you cancel or never use it. Plus other people's packages get linked to you when it not yours but you have to pay for it.
Useless
The moment i downloaded it my packages stopped sending me
Notifications. I used to get text notifications now they only go to my email, and often late, wasting a lot of my time
Notifications. I used to get text notifications now they only go to my email, and often late, wasting a lot of my time
Nobody responds
There is no one talk to. At least 3 times my package was delivered and the wrong apartment number was chosen. Called/emailed support, and there is still no response after 4 weeks. Never again
Extremely inconvenient
Ive somehow lost access to my apartment lockers over night, with no prior warnings. Just one email randomly at 4am saying “FINAL CALL you will lose your access if you do not update your card” I’ve been using these lockers for 6 months at my apartment and now all of the sudden it’s saying I have unpaid fees so I no longer have access, which I don’t see in my account other than the registration fee with a check mark next to it, which doesn’t make sense. I updated my payment method like the email I got last minute stated I needed to do so my account will get reactivated. There’s no button to pay any fees, and my account is still not reactived. I got packages delivered in the locked parcel pending mail room at my complex because the delivery driver still delivered there and I have no idea how, so I have no access to my package now, or any future packages I have coming. I don’t have any code to unlock to room either nor does it show any parcels in the app, as delivered to me. So I’m just confused why all of the sudden I’m having all of these issues. I’ve contacted their customer service MULTIPLE times and get absolutely no response. So this is ridiculous, because whether I have parcel pending or not my package is still being delivered to the parcel pending and now I’m unable to receive it. This is absolutely ridiculous.
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Buried support number
Their support team is amazing, but now much harder to reach. Multiple instances tell you to contact support, but good luck actually finding the number in the app. This feels like a massive cost cutting technique without the intentionality and attention to detail needed to preserve the customer experience.
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Worthless
So it's been well over 10 months of constant problems with this company. They're constantly telling me they've fixed issues that we have to call in about, which includes:
1. having the wrong phone number on file
2. Wrong email on file
3. finding that information unchanged after both trying to change it in app, and over phone
4. Not being notified of packages being in the locker in app
This company is shady, they seem to be intentionally incompetent to gut people for money while they have no idea their packages arrive. Imagine the lockers are full and you get no notification of it arriving, anyone could steal the package from the table, and my apartment complex is CURRENTLY dealing with an amazon driver who has been stealing packages.
This company and their app are completely incompetent, and a waste of time. If you can, avoid at all costs and take steps to get signature required deliveries to your door. Be sure to check your bank history people, they may have been charging you $3 daily without notifying you of the charges or the presence of a package.
1. having the wrong phone number on file
2. Wrong email on file
3. finding that information unchanged after both trying to change it in app, and over phone
4. Not being notified of packages being in the locker in app
This company is shady, they seem to be intentionally incompetent to gut people for money while they have no idea their packages arrive. Imagine the lockers are full and you get no notification of it arriving, anyone could steal the package from the table, and my apartment complex is CURRENTLY dealing with an amazon driver who has been stealing packages.
This company and their app are completely incompetent, and a waste of time. If you can, avoid at all costs and take steps to get signature required deliveries to your door. Be sure to check your bank history people, they may have been charging you $3 daily without notifying you of the charges or the presence of a package.
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Great choice for Apt complexes
My apartment complex uses this app to manage packaged deliveries and I personally love the way it works and think it’s very useful from both a consumer and business standpoint. The app tells you what box it’s in along with a code that only you have access to. The “package room” in my apartment complex specifically has a kiosk to type in which box it is and the code to open it, but if you have the app there’s a option to open the box within the app, therefore bypassing a code, but still only you can open that box. The app also shows you what shipping carrier your package came from whether it’s UPS, GoFo, FedEx, etc. 10/10 recommend all apartment complexes use this for their package deliveries!
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Bad app migration, overdue fee
So frustrating. They silently deprecated the old app and started charging overdue fee because the vacation I set in the old app no longer worked.
Hiden Charges
They keep charging you for not picking up packages you never received then it’s impossible to get a hold of somebody to fix it.
TRASH!!! Nothing “plus” about it
This garbage app wont even show my d*mn packages anymore there is nothing different or “plus” about it. Its worse, my boxes wont even open all the time unless i press about 4-5 times. I called n emailed them, no change. Straight TRASH!!!!
App update
Since the switch to Parcel Pending Plus, it no longer gives you the option to use FaceID, causing you to have to enter your full username and password everytime. It also no longer gives you the option to use Bluetooth to open parcel lockers, so you must enter each code manually or scan each barcode one at a time. I’m not really sure why they updated to an app that does less than the original, what was the point?
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Don’t have med left in parcel locker
I would strongly recommend not having important or time-sensitive medications mailed to a parcel pickup location. If there is a problem with the lockers, the parcel service may not be able to provide assistance with opening the lockers for the medication or offer immediate medical assistance. There is also no emergency number available to help in these situations.
When medication is essential to someone’s health, a delivery problem can put the person in a very serious situation, with no immediate solution. Patients should not be left wondering what to do when they urgently need their medication.
For important medications, I recommend choosing door-to-door delivery or delivery directly to an office/secure location where someone can receive it, rather than relying on a parcel pickup service. Medication delivery should have a reliable emergency contact and a clear process for urgent situations.
When medication is essential to someone’s health, a delivery problem can put the person in a very serious situation, with no immediate solution. Patients should not be left wondering what to do when they urgently need their medication.
For important medications, I recommend choosing door-to-door delivery or delivery directly to an office/secure location where someone can receive it, rather than relying on a parcel pickup service. Medication delivery should have a reliable emergency contact and a clear process for urgent situations.
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Horrible
The switch over was horrible
Nothing synced can’t over the box from a text or email have to punch in number
Nothing synced can’t over the box from a text or email have to punch in number
No notifications.
I use parcel pending for six years of an old property. I moved to this new property and they had me download parcel pending plus, which is now this app?! fast-forward couriers don’t use our parcel pending often. Recently, Amazon used it and I did not receive a notification for my package. I would not have any way of knowing my package was in the locker if it was not for the picture of where they dropped off the package. Mind you my notifications are already turned on already. Worse yet there’s no record of it in the app. It didn’t show I had a parcel, and it does not show it in my history. I messages the hell center for parcel pending 5 days ago with no response.
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Charge even after I put in vacation days
I consistently have to call Parcel Pending to not charge my account even though I enter in the vacation days because of my business travel.
Glitch
UPDATE: Adding one star because the glitch got worked out (not sure how). But still frustrated with this new app as it does not allow you to pick up a package while a delivery person is entering packages into the system. Old app allowed this and it made things much easier.
My apartment recently upgraded to parcel pending plus and this new app won’t stop prompting me to reset my password. I have done it many times. I’ve deleted and redownloaded the app. I’ve tried everything. I can’t log into this stupid app. Not exactly an upgrade. The help center told me to use it on browser?? As if that’s a fix. Frustrating.
My apartment recently upgraded to parcel pending plus and this new app won’t stop prompting me to reset my password. I have done it many times. I’ve deleted and redownloaded the app. I’ve tried everything. I can’t log into this stupid app. Not exactly an upgrade. The help center told me to use it on browser?? As if that’s a fix. Frustrating.
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So easy and convenient
The ease of using this app without having to enter a phone number or email each time has been to greatest part of it.
I love the notification it give me that my packages have been delivered without me having ton always check emails
I love the notification it give me that my packages have been delivered without me having ton always check emails
Shameless
Does not ever stop pestering with a request to turn on notifications. What could be a convenience ends up a chore.
