Parcel Pending User Reviews

Name: Parcel Pending
Rating: 4 (741 reviews)

Parcel Pending

Quadient Shipping

🔧 Utilities

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Technically Issues

I get alerts at odd hours midnight, 2-3am regarding charges, only
When I go to box it’s empty or there is no delivery just attempt charges because I’ve locked my card to keep system from just charging me $10 because someone needs lunch money. It’s unfair to enforce a system that doesn’t work efficiently and an interruption of my time.

Ghost Drops

16 days ago

Response from developer

Hello, thank you for your feedback. We're sorry to hear about your experience and understand how frustrating the late-night notifications, attempted charges, and empty locker visits can be. I would like to take your feedback directly to our development team and be your voice in helping improve the experience. Please reach out to me at heather.singh@quadient.com so I can gather additional details and investigate further. Regards,Heather

App won’t let me use it

Whenever I login to the app it tells me I MUST reset my password first. So I click on the Captcha and click the “reset password” button but all I get is an error saying “opps something went wrong..try again”. I’ve tried changing my password on the website, but the app still says that I must change my password in the app before using it.

I tried calling the help center, but the guy just sent me an email to reset my password, which doesn’t help at all because whenever I try the app it STILL says I must reset my password in the app before using it. Changing my password outside the app does nothing.

Having an app that demands you change your password in the app before you can use it is absurd. Especially when the password reset function in the app doesn’t work.

BlueLeyez

a month ago

Response from developer

Hello, I’m very sorry for the frustration you’ve experienced—this is not the experience we want for you. Please feel free to contact me directly at heather.singh@quadient.com, and I’ll ensure we get this resolved for you as quickly as possible. Best regards, Heather Singh

Holding packages hostage! Illegal!

Receiving constant requests to update my credit card information when I have done so believing Parcel Pending. My credit information is now out there and they continue to send the same message. I contacted my credit card provider to confirm if there’s any issues concerning my credit card to which they confirmed they are active. As a result they now are not sending me notifications upon delivery of my packages and they continue to remain inside the locker. Couriers confirmed delivery with photos detailing the package order number and the actual location of the locker. This is a rip off man in the middle scam! The Attorney General’s investigation into this matter is truly warranted.

Optional Rider

2 months ago

Response from developer

Hello, I’m very sorry for the frustration and concern this has caused you — I completely understand how upsetting this situation must be, especially after you’ve already updated your payment information and confirmed it’s valid. I sincerely apologize for the disruption with your notifications and access to your packages, as well as the stress around your account security. This is absolutely not the experience we want for you. While I’m unable to review your account directly here, please reach out to me at heather.singh@quadient.com or share your contact details. I will personally ensure your case is escalated right away for urgent review. Regards, Heather Again, I truly apologize and appreciate you bringing this to our attention.

No way to contact

Zero way to contact them when issues setting up your account. It will not let me past the payment screen which was the first thing to pop up after I first logged in per my appt mgr instructions and before I knew there were any fees involved. I won’t be moving in for over a month so I did not wish to potentially accrue five dollar a day fees or more during a time I couldn’t check the locker. But it created the account anyway and just keeps sending me texts saying my payment is invalid and they will suspend my account, implying it is active already and I could be accruing fees I’ll have to pay once I do move in. Help files have no phone but suggest calling. Reply texts don’t work. No contact form available since I can’t get past the payment screen. Horrible design.

Reads in bed.

2 months ago

Response from developer

Hello, I’m sorry you’re experiencing this—that’s definitely frustrating and not the intended experience. You won’t accrue locker fees if you haven’t completed setup or started using the service. I’d like to help fix this for you. Please share your name and the email or phone linked to your account so I can take a look and resolve the payment issue. You can also contact me directly at heather.singh@quadient.com. We’ll get this sorted out quickly. Regards, Heather Singh

The original Parcel Pending was great but…(update)

I used the original Parcel Pending for quite a while and then they forced an upgrade to the Parcel Pending PLUS. Ever since then to login I have had to ask for a password reset I go through the process, then the next time I try to login it says that the email/password do not match. And then I have to go through the whole reset password again. What a pain.

Update: I finally managed to login to the app after using the website, make sure you search for “parcel pending plus login”, then iPhone app let me login with, and remember, the new password set on website.

The English Coder

3 months ago

Response from developer

Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration you’ve experienced, as this is not the experience we want for our users. The issues you described have been taken seriously and escalated to our development team for further investigation. If you’re able to reach out to me directly with your contact information, I’ll work closely with our development team to help resolve this issue. We appreciate your patience and the opportunity to improve. Regards, Heather heather.singh@quadient.com

The previous app was better!

I used the previous app for years and feel like the upgraded version is a downgrade. Used to be able to open multiple parcel boxes from phone, now need to be at kiosk. Too many reminder texts when I’ve marked on vacation.

Nickyt31

3 months ago

Response from developer

Hello, We’re sorry to hear about your experience and appreciate your feedback. We understand how frustrating these changes can be and will share this with our development team. If you need assistance, please reach out to me directly at heather.singh@quadient.com. Regards, Heather

Constantly Receiving Other People’s Packages

I have tried calling and messaging but no one from this company responds to anything. I constantly get another person’s packages delivered to me and my packages delivered to them. At this point it is more trouble than it’s worth to use this app and I wish I would have never signed up for this. My packages can take their chances on the porch but at least there’s a chance they’ll be delivered to me and not someone else.

Parcel pending sucks

3 months ago

Response from developer

Hello, we’re very sorry to hear about your experience and understand how frustrating this situation has been. That is not the level of service we aim to provide. I would like to personally assist in getting this resolved. Please reach out to me directly at heather.singh@quaident.com. I’m aware that you’ve attempted calling and messaging without receiving a response, and I apologize for that lack of follow‑up. Repeatedly receiving another resident’s packages—and having yours delivered incorrectly—is unacceptable. We appreciate you bringing this to our attention and hope to have the opportunity to address it directly with you. Thank you for sharing your feedback. Regards, Heather

Hopefully will handle failure better

Adding a star due to the developer’s quick response!

Here is my original concern, that the developer is working to investigate. After losing network connectivity, the app logged me out and made me type my (long, complex) password again, instead of simply presenting an error.

Also, an ongoing concern: not every package locker is located near an exterior door or window where phones have cellular reception. Yet, even after you have downloaded the package info from the server, and you’re now connecting to the locker via Bluetooth to open the box, you still need to keep internet connectivity at the same time. That’s not always physically possible, and doesn’t seem like it should be necessary.

M3libra

3 months ago

Response from developer

Hello, Thank you for the feedback. We’d like to investigate this further, but we’ll need additional details to identify the issue. Please contact us at heather.singh@quadient.com with your device type, OS version, and the location where this occurred so we can look into it and follow up. Regards, Heather

Awful

The worst app I’ve ever used. It hasn’t worked properly once since installing it. Constantly logs you out, doesn’t auto-update, won’t open package doors unless you physically scan the barcode, even that often spits out an error. It hasn’t let me login for over a week now. Just says unknown error when I try to. Won’t let me reset my password. When I open the reset email link within the same minute of receiving it, it tells me the link has already expired. Truly atrocious. No one should be paying for this.

9:&3)37;!2&/&

3 months ago

Response from developer

Hello, we’re sorry to hear about the experience you’ve described. Issues like repeated logouts, login errors, and access problems are understandably frustrating and not the experience we want for our users. We appreciate you taking the time to detail what you’re encountering, as this helps us identify areas that need attention. We’ll be sharing this feedback with our development team for review. In the meantime, we encourage you to reach out to our support team directly so they can help look into your account and assist with resolving these issues as quickly as possible. If you need any assistance, please reach out to me at heather.singh@quadient.com. Regards, Heather

The Open Box button doesn’t work

It used to work normally in the old Parcel Pending app. After switching to Parcel Pending Plus, it never worked. every time I tap the Open Box button, it shows locker not found on my phone’s screen. I enabled bluetooth and tried many different locations in the mailroom to tap the button, but it never worked. I wonder if it’s the locker’s problem…

BingkunX

3 months ago

Response from developer

Hello, thank you for sharing your experience. We understand how frustrating it can be when something that previously worked in the earlier app doesn’t behave as expected after transitioning to the newer version. We appreciate the details you provided, and we’ll be passing this feedback along to our development team for review. In the meantime, we recommend contacting our support team so they can take a closer look and help determine the best next steps. If you need anything, please reach out to me directly at heather.singh@quadient.com. Regards, Heather

Handle failure better

The correct way to handle a loss of network connectivity is NOT to log the user out and make them type their password again. Also, not every package locker is located near an exterior door or window where phones have cellular reception. If you have fetched the package info from the server already, and you’re now connecting to the locker via Bluetooth to open the box, then you shouldn’t need internet at the same time.

M3libra

3 months ago

Response from developer

Better before plus

At least with the earlier version before we moved to plus you could click on your app to open the locker. Now it repeatedly failed to open the locker says it doesn’t find it so you always have to manually scan in..
that’s a step backwards

Rlee2984

3 months ago

Response from developer

Hello, Thank you for sharing this feedback. We understand the frustration with needing to manually scan when this previously worked automatically, and we agree that this feels like a step backward. We’re passing this directly to our development team so they can review the behavior in the current version and determine what improvements can be made. Regards, Heather heather.singh@quadient.com

Bad Service

I paid the fee to use this service and this is the 3rd time I have photo proof that the package was delivered in the locker only for the delivery to end up in my apartment’s office. I have quadruple checked my information is correct in your system and worked with customer service and still have to work around my schedule to go to the apartment office to receive my package.

Johnson City Windmill

3 months ago

Response from developer

Hello, We’re sorry for the frustration this has caused. We understand how disruptive it is to expect a locker delivery and still have to adjust your schedule to retrieve a package elsewhere. While we provide the locker system and access, we do not have direct control over courier delivery decisions, including whether a package is placed in a locker or delivered to a leasing office. If you’re able to share which courier is delivering these packages, we can reach out to them directly to help address the issue. Regards, Heather heather.singh@quadient.com

Easy

User friendly

conharr

3 months ago

Response from developer

Thank you for your feedback! We're glad you found the app user-friendly.

App dosent work

Old app worked this one dosent, the only way I can get my package is through my email. I only get that notification a day after my package arrived. What was the point of a new app when the old one worked fine? No package has ever shown up on this app.

Greatfjdksng

3 months ago

Response from developer

Hello, thank you for sharing your feedback. We’ve provided this information to our development team for review. In the meantime, please reach out to me directly at heather.singh@quadient.com, and I’ll be happy to assist you personally and work toward a resolution. Regards, Heather

A downgrade

Quite buggy and many things don't work properly like opening doors from the app. Frankly the older app was more reliable.

ksuarz

4 months ago

THE WORST APP IN THE MODERN WORLD

TERRIBLE CUSTOMER SERVICE— NOW the vacation setting menu is DEAD! — none of the links work. They are all grayed out and even the information icon link says “Sorry you have no plan to turn vacation on!” What does that even mean! And icon does nothing when you tap it —vacation setting page is DEAD again please fix this issue immediately.

SchroederMcG

4 months ago

Response from developer

Hello, I’m sorry you’re experiencing this issue with the vacation settings. To investigate and resolve this as quickly as possible, could you please contact me directly at heather.singh@quadient.com? I’ll look into this right away once I hear from you. Thank you! Heather Singh

Standard version works better

My apartment complex recently updated to the “PLUS” version of parcel pending. Everything is broken and the app is unable to open lockers. The basic version of this service was far more reliable and better designed.

DriftBanana

4 months ago

Response from developer

Hello, Thank you for sharing your experience. We’re sorry to hear you’re having trouble with the new PLUS update—this isn’t the experience we want for you. We’re actively working to improve app performance and locker access reliability, and we’ve shared your feedback with our development team. In the meantime, if you’re unable to access a package, please contact us directly, and we’ll be happy to assist right away. Regards Heather

Love it!

I’m glad I decided to get this service! Very convenient and now I can get all of my packages delivered without any issues!

QTange79

5 months ago

Response from developer

Hello, thank you so much for the great review! We’re thrilled to hear you’re loving the service and finding it so convenient. It’s wonderful to know that receiving your packages has become easier and issue‑free. We truly appreciate you choosing us! Regards, Brad Bishop

Contactless pickup doesn’t work

As soon as I updated to Parcel Pending Plus, the contactless Bluetooth parcel pickup feature no longer works. It’s extremely frustrating that the “Plus” version is WORSE with FEWER features than the standard iOS app.

Wheelerf5

5 months ago

Response from developer

Hello, We apologize for the inconvenience you’ve experienced with the PP+ app. To help us look into your account and assist you more effectively, please provide your name, phone number, and email address. We’ve also escalated your concerns to our technical support team for resolution. Thank you, Brad Bishop b.bishop@quadient.com