Parcel Pending User Reviews

Name: Parcel Pending
Rating: 4.1 (1286 reviews)

Parcel Pending

Quadient Shipping

🔧 Utilities

Customer Experience

Positive experience31.3% of reviews

Neutral6.0% of reviews

Negative experience62.7% of reviews

~ Based on 83 written reviews from the US App Store.

Is Parcel Pending Safe?

Parcel Pending appears mostly safe based on user ratings. AppsHunter Safety Score for Parcel Pending is 82/100.

This assessment is based on 1,286 user ratings, with an App Store average of 4.1/5.

Safety Analysis

77.1% of ratings point to a safe experience

2.3% of ratings suggest some concerns

20.6% of ratings point to a risky experience

~ Based on 1,286 App Store ratings for Parcel Pending.

Is Parcel Pending Legit?

Parcel Pending appears to be a legitimate app. AppsHunter Legitimacy Score for Parcel Pending is 88/100.

Based on 88 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Glitch

UPDATE: Adding one star because the glitch got worked out (not sure how). But still frustrated with this new app as it does not allow you to pick up a package while a delivery person is entering packages into the system. Old app allowed this and it made things much easier.

My apartment recently upgraded to parcel pending plus and this new app won’t stop prompting me to reset my password. I have done it many times. I’ve deleted and redownloaded the app. I’ve tried everything. I can’t log into this stupid app. Not exactly an upgrade. The help center told me to use it on browser?? As if that’s a fix. Frustrating.

llongoria

12 days ago

Response from developer

Hello, Thank you for your feedback. We're sorry to hear about the issues you've experienced with the Parcel Pending Plus app and understand how frustrating that can be. Please contact me directly at heather.singh@quadient.com so we can investigate your account and work toward a resolution. We appreciate the opportunity to make this right. Heather

So easy and convenient

The ease of using this app without having to enter a phone number or email each time has been to greatest part of it.
I love the notification it give me that my packages have been delivered without me having ton always check emails

Live2spark

12 days ago

Stop reminders while on vacation

This app has still been more frustrating than the previous. Can you please stop sending text reminders almost daily while we mark we’re away from home…we obviously can’t pick it up til we’re back. Also let us just click on ea Open icon for ea delivery instead of standing at the kiosk when delivery people might still be using it.

Nickyt31

18 days ago

Response from developer

Hello, We’re sorry to hear about your experience and appreciate your feedback. We understand how frustrating these changes can be and will share this with our development team. If you need assistance, please reach out to me directly at heather.singh@quadient.com. Regards, Heather

No longer able to open lockers with the app.

Since the app has been updated, you can no longer open lockers with the app in our community. Most of the time there is a long line of people waiting to get packages or deliver packages at peak hours because we have to wait for the touch screen. It’s incredibly irritating and wastes everyone time.

Optima camelview

a month ago

Step backward from the old app

The upgrade to this app of “plus” has yet to show benefits. The barcode scanner doesn’t work, and when I try to open the locker in the app it is 100% failure. These were simple features that worked in the old app and the only option I have is to spend 10x longer entering a long number that only offers multiple package pickups for the same delivery provider. I feel lucky on days when I have 2 packages; most days I’m not with a combination of UPS and others. I wish I could find positives but it is truly a step backwards of at least 20yrs from the prior parcel pending app

W.A.user

a month ago

Response from developer

Hello, thank you for sharing your feedback. We're sorry to hear that the app has not met your expectations. We understand your concerns regarding the barcode scanner, locker access, and package pickup experience. We'd like to learn more and investigate the issues you've encountered. Please contact me at heather.singh@quadient.com so we can review your experience and assist further. Regards, Heather

Basic but works well

Works for all the basic functionality of managing your account and getting packages. Would be great if it didn’t prompt me EVERY time I open the app to enable push notification though.

DBen110

a month ago

Response from developer

Hello, thank you for your feedback! We're glad to hear the app is helping you manage your account and retrieve packages. We also appreciate your comments about the push notification prompt. Feedback like yours helps us identify opportunities to improve the experience and make the app more convenient to use. We'll be sure to share this with our product team for review. Thanks for taking the time to let us know. Thank you, Heather

Downgrade

The old app was very user friendly, simple and strait forward. The new app is bloated, and aggressively annoying with pop up windows, and a labyrinth of screens each time you just want to unlock a locker.

Previously, you clicked a package entry, the locker would open and then the entry would clear. You never left the package list screen unless you wanted to. Opening 3 boxes in a row took about 10 seconds.

Now, when you click the package entry, it will pop up a summary window. When you exit/dismiss the summary window it sends you to a history window, and then you have to select the tab to get back to the package list screen. It now takes you 10 seconds and like 5 or 6 interactions to get a single package. It’s like a 10x effort increase for the exact same result. Not to mention annoying and frustrating.

This is a massive UX downgrade.

PugParadox

2 months ago

Response from developer

Hello, thank you for sharing your feedback. I'm sorry to hear the new app experience has been frustrating. We understand how important a simple and efficient pickup process is, and we appreciate the detailed feedback you've provided regarding the additional steps and navigation changes. If you'd like to discuss your experience further, please feel free to contact me directly at heather.singh@quadient.com. Regards, Heather Singh heather.singh@quadient.com

Nearly broke my phone

Had to download this app after they discontinued their old app for whatever reason. I had to get my package so I did the upgrade and right afterwards this app turned my screen completely off. I had to go into the Tmobile store and have them take my Iphone 16 pro max and have it sent off to apple to be fixed. Come to find out other users have reported the same issue with this awful app.

Malus Malleus

2 months ago

Response from developer

Hi, thank you for sharing your experience. I'm sorry to hear about the issues you encountered after switching to the new app and the impact it had on your device. We appreciate you taking the time to provide this feedback. If you'd like us to look into your specific experience further, please contact me directly at heather.singh@quadient.com. Regards, Heather Singh

Terrible Service

Parcel Pending is a great idea however the execution is less great. They updated the service with an app and changed the method of accessing lockers without dissemination of instructions to tenants. Got the app after receiving delivery notification from vendor but could not access - ok- but wait, according to the parcel pending I have a package- go to retrieve it from the locker- nope, no packages?!?! Management had to access the lockers and there are no packages?!?! But I’m being charged a daily fee for a package that is not there! I have reached out with NO reply…. Garbage, we need a reliable, responsive service provider.

Stephanie.Bda

3 months ago

Response from developer

Hello Stephanie, We're sorry to hear about your experience. We understand how frustrating it is to receive conflicting package information and be charged fees for a package you can't locate. This is not the experience we strive to provide. Please contact me directly at heather.singh@quadient.com, and I'll personally review your case. Heather

Technically Issues

I get alerts at odd hours midnight, 2-3am regarding charges, only
When I go to box it’s empty or there is no delivery just attempt charges because I’ve locked my card to keep system from just charging me $10 because someone needs lunch money. It’s unfair to enforce a system that doesn’t work efficiently and an interruption of my time.

Ghost Drops

3 months ago

Response from developer

Hello, thank you for your feedback. We're sorry to hear about your experience and understand how frustrating the late-night notifications, attempted charges, and empty locker visits can be. I would like to take your feedback directly to our development team and be your voice in helping improve the experience. Please reach out to me at heather.singh@quadient.com so I can gather additional details and investigate further. Regards,Heather

App won’t let me use it

Whenever I login to the app it tells me I MUST reset my password first. So I click on the Captcha and click the “reset password” button but all I get is an error saying “opps something went wrong..try again”. I’ve tried changing my password on the website, but the app still says that I must change my password in the app before using it.

I tried calling the help center, but the guy just sent me an email to reset my password, which doesn’t help at all because whenever I try the app it STILL says I must reset my password in the app before using it. Changing my password outside the app does nothing.

Having an app that demands you change your password in the app before you can use it is absurd. Especially when the password reset function in the app doesn’t work.

BlueLeyez

4 months ago

Response from developer

Hello, I’m very sorry for the frustration you’ve experienced—this is not the experience we want for you. Please feel free to contact me directly at heather.singh@quadient.com, and I’ll ensure we get this resolved for you as quickly as possible. Best regards, Heather Singh

Holding packages hostage! Illegal!

Receiving constant requests to update my credit card information when I have done so believing Parcel Pending. My credit information is now out there and they continue to send the same message. I contacted my credit card provider to confirm if there’s any issues concerning my credit card to which they confirmed they are active. As a result they now are not sending me notifications upon delivery of my packages and they continue to remain inside the locker. Couriers confirmed delivery with photos detailing the package order number and the actual location of the locker. This is a rip off man in the middle scam! The Attorney General’s investigation into this matter is truly warranted.

Optional Rider

4 months ago

Response from developer

Hello, I’m very sorry for the frustration and concern this has caused you — I completely understand how upsetting this situation must be, especially after you’ve already updated your payment information and confirmed it’s valid. I sincerely apologize for the disruption with your notifications and access to your packages, as well as the stress around your account security. This is absolutely not the experience we want for you. While I’m unable to review your account directly here, please reach out to me at heather.singh@quadient.com or share your contact details. I will personally ensure your case is escalated right away for urgent review. Regards, Heather Again, I truly apologize and appreciate you bringing this to our attention.

No way to contact

Zero way to contact them when issues setting up your account. It will not let me past the payment screen which was the first thing to pop up after I first logged in per my appt mgr instructions and before I knew there were any fees involved. I won’t be moving in for over a month so I did not wish to potentially accrue five dollar a day fees or more during a time I couldn’t check the locker. But it created the account anyway and just keeps sending me texts saying my payment is invalid and they will suspend my account, implying it is active already and I could be accruing fees I’ll have to pay once I do move in. Help files have no phone but suggest calling. Reply texts don’t work. No contact form available since I can’t get past the payment screen. Horrible design.

Reads in bed.

4 months ago

Response from developer

Hello, I’m sorry you’re experiencing this—that’s definitely frustrating and not the intended experience. You won’t accrue locker fees if you haven’t completed setup or started using the service. I’d like to help fix this for you. Please share your name and the email or phone linked to your account so I can take a look and resolve the payment issue. You can also contact me directly at heather.singh@quadient.com. We’ll get this sorted out quickly. Regards, Heather Singh

Old app worked, this one doesn’t

Old app worked, I’d press a button on my phone, the locker would open

This one, you press a button, wait 10 seconds, error.

Scanner the QR or barcode doesn’t work either

Jim Wallaby

5 months ago

The original Parcel Pending was great but…(update)

I used the original Parcel Pending for quite a while and then they forced an upgrade to the Parcel Pending PLUS. Ever since then to login I have had to ask for a password reset I go through the process, then the next time I try to login it says that the email/password do not match. And then I have to go through the whole reset password again. What a pain.

Update: I finally managed to login to the app after using the website, make sure you search for “parcel pending plus login”, then iPhone app let me login with, and remember, the new password set on website.

The English Coder

5 months ago

Response from developer

Hello, thank you for taking the time to share your feedback. We’re sorry for the frustration you’ve experienced, as this is not the experience we want for our users. The issues you described have been taken seriously and escalated to our development team for further investigation. If you’re able to reach out to me directly with your contact information, I’ll work closely with our development team to help resolve this issue. We appreciate your patience and the opportunity to improve. Regards, Heather heather.singh@quadient.com

The previous app was better!

I used the previous app for years and feel like the upgraded version is a downgrade. Used to be able to open multiple parcel boxes from phone, now need to be at kiosk. Too many reminder texts when I’ve marked on vacation.

Nickyt31

5 months ago

Response from developer

Constantly Receiving Other People’s Packages

I have tried calling and messaging but no one from this company responds to anything. I constantly get another person’s packages delivered to me and my packages delivered to them. At this point it is more trouble than it’s worth to use this app and I wish I would have never signed up for this. My packages can take their chances on the porch but at least there’s a chance they’ll be delivered to me and not someone else.

Parcel pending sucks

5 months ago

Response from developer

Hello, we’re very sorry to hear about your experience and understand how frustrating this situation has been. That is not the level of service we aim to provide. I would like to personally assist in getting this resolved. Please reach out to me directly at heather.singh@quaident.com. I’m aware that you’ve attempted calling and messaging without receiving a response, and I apologize for that lack of follow‑up. Repeatedly receiving another resident’s packages—and having yours delivered incorrectly—is unacceptable. We appreciate you bringing this to our attention and hope to have the opportunity to address it directly with you. Thank you for sharing your feedback. Regards, Heather

Hopefully will handle failure better

Adding a star due to the developer’s quick response!

Here is my original concern, that the developer is working to investigate. After losing network connectivity, the app logged me out and made me type my (long, complex) password again, instead of simply presenting an error.

Also, an ongoing concern: not every package locker is located near an exterior door or window where phones have cellular reception. Yet, even after you have downloaded the package info from the server, and you’re now connecting to the locker via Bluetooth to open the box, you still need to keep internet connectivity at the same time. That’s not always physically possible, and doesn’t seem like it should be necessary.

M3libra

6 months ago

Response from developer

Hello, Thank you for the feedback. We’d like to investigate this further, but we’ll need additional details to identify the issue. Please contact us at heather.singh@quadient.com with your device type, OS version, and the location where this occurred so we can look into it and follow up. Regards, Heather

Awful

The worst app I’ve ever used. It hasn’t worked properly once since installing it. Constantly logs you out, doesn’t auto-update, won’t open package doors unless you physically scan the barcode, even that often spits out an error. It hasn’t let me login for over a week now. Just says unknown error when I try to. Won’t let me reset my password. When I open the reset email link within the same minute of receiving it, it tells me the link has already expired. Truly atrocious. No one should be paying for this.

9:&3)37;!2&/&

6 months ago

Response from developer

Hello, we’re sorry to hear about the experience you’ve described. Issues like repeated logouts, login errors, and access problems are understandably frustrating and not the experience we want for our users. We appreciate you taking the time to detail what you’re encountering, as this helps us identify areas that need attention. We’ll be sharing this feedback with our development team for review. In the meantime, we encourage you to reach out to our support team directly so they can help look into your account and assist with resolving these issues as quickly as possible. If you need any assistance, please reach out to me at heather.singh@quadient.com. Regards, Heather

The Open Box button doesn’t work

It used to work normally in the old Parcel Pending app. After switching to Parcel Pending Plus, it never worked. every time I tap the Open Box button, it shows locker not found on my phone’s screen. I enabled bluetooth and tried many different locations in the mailroom to tap the button, but it never worked. I wonder if it’s the locker’s problem…

BingkunX

6 months ago

Response from developer

Hello, thank you for sharing your experience. We understand how frustrating it can be when something that previously worked in the earlier app doesn’t behave as expected after transitioning to the newer version. We appreciate the details you provided, and we’ll be passing this feedback along to our development team for review. In the meantime, we recommend contacting our support team so they can take a closer look and help determine the best next steps. If you need anything, please reach out to me directly at heather.singh@quadient.com. Regards, Heather