Worst app ever
They charge you even after you cancel their app, if you request a refund they will tell you the policy doesn’t allow us to refund you. A pure robbery.
Crook !!!
Very disappointing experience. I was charged without my consent or clear authorization. I did not approve this payment, and the company has not provided a satisfactory explanation or resolution. I would strongly recommend checking all charges carefully before using this app
Great
Always convenient and nice service!
Très bonne experience
Un séjour merveilleux dans un appartement "Stayeri" , grande qualité qui offre tout le nécessaire. Je suis très satisfait de cette expérience, qui a rendu mon séjour à Osnabrück vraiment spécial.
SCAM
Honestly, I’m extremely disappointed. I accidentally signed up for the Prime free trial and simply forgot to cancel it before the renewal. As soon as I noticed the $95 charge, I cancelled the membership and contacted customer service to ask for a refund.
Instead of refunding the charge, I was offered a partial refund and hotel credits that I do not want or need. I repeatedly explained that I don’t want to keep Prime or use any of its benefits, but they still refused to give me a full refund. This is unfair. Customer service should be focused on actually helping customers, especially when they contact you immediately after an unexpected renewal. I will definitely not use this app again and would not recommend Prime to anyone.
Instead of refunding the charge, I was offered a partial refund and hotel credits that I do not want or need. I repeatedly explained that I don’t want to keep Prime or use any of its benefits, but they still refused to give me a full refund. This is unfair. Customer service should be focused on actually helping customers, especially when they contact you immediately after an unexpected renewal. I will definitely not use this app again and would not recommend Prime to anyone.
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Scam, Scam, Scam! Do not use!
Horrible company with no morals, read other reviews have nothing to add, i was scammed by them, hope they go down and get imprisoned for stealing peoples money!
Penny pinchers
See title
Racketeering
Poor. Heaps of red tape, hurdles to jump through. read the fine print! Don't bother. These guys have me locked into 12months subscription and they can't actually do what they say they do unless you do all the paperwork and research x10
Recommend'Go To Gate'.
Recommend'Go To Gate'.
Buenos precios
Siempre la mejor opción
absolutely AWFUL. do not purchase from them!
I bought tickets from them and they didn’t go through, on the app and website it said confirmed but on bank statements it was still pending, due to the pending transaction I couldn’t check in and wasn’t allowed to board so I had to buy another ticket. this is an absolute joke and scam of a company, will never book with them ever again. i’m still waiting to be refunded but i doubt i’ll ever see my money again!!
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Don’t share your bank account
They are a thief actually somehow out of nowhere they charge me and without any permission they took money from my bank account. Don’t share your bank account with this app!
Extremely Disappointing Experience with eDreams Prime
Extremely Disappointing Experience with eDreams Prime
I was an eDreams Prime subscriber and expected better service, especially as a so-called “Prime priority customer.”
I had already paid for my Friday flight for a weekend trip. For my return journey, I used the Price Freeze feature and froze a flight for Monday, 17 August. However, when I was trying to complete the booking, the date suddenly changed from 17 August to 18 August at the start of the booking process.
I contacted eDreams Prime customer service expecting them to resolve the issue. Unfortunately, the response was absolutely disgusting. I was simply told that it was a “technical issue,” that they could not do anything about it, and that I should cancel the booking and create a new one.
When I explained that the new booking would cost significantly more and asked them to honour the price I had already frozen, they refused to take responsibility.
This is completely unacceptable customer service.
I am attaching proof of my booking and communications to support my experience. I am sharing this review to make other customers aware of what happened to me.
If you are considering paying for an eDreams Prime subscription, please think carefully. Based on my experience, even being a Prime subscriber does not necessarily mean they will take responsibility when something goes wrong.
Very disappointing, unprofessional and unacceptable experience.
I was an eDreams Prime subscriber and expected better service, especially as a so-called “Prime priority customer.”
I had already paid for my Friday flight for a weekend trip. For my return journey, I used the Price Freeze feature and froze a flight for Monday, 17 August. However, when I was trying to complete the booking, the date suddenly changed from 17 August to 18 August at the start of the booking process.
I contacted eDreams Prime customer service expecting them to resolve the issue. Unfortunately, the response was absolutely disgusting. I was simply told that it was a “technical issue,” that they could not do anything about it, and that I should cancel the booking and create a new one.
When I explained that the new booking would cost significantly more and asked them to honour the price I had already frozen, they refused to take responsibility.
This is completely unacceptable customer service.
I am attaching proof of my booking and communications to support my experience. I am sharing this review to make other customers aware of what happened to me.
If you are considering paying for an eDreams Prime subscription, please think carefully. Based on my experience, even being a Prime subscriber does not necessarily mean they will take responsibility when something goes wrong.
Very disappointing, unprofessional and unacceptable experience.
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Mrs
Make sure you unsubscribe from the £99.99 subscription. You have 15 days to do this. They do not offer refunds.
Do not subscribe
All the reviews are accurate. Suprise charges, price freeze is false advertising and you get a deal 1/10 times. Bit of a screw around trying to get the most out of the app/membership. Not worth it at all.
A76013
More than expected
Not a trusted company!
Don’t use it if you do a subscription they will charge you every year without a notification and if you call to cancel they won’t refund you so don’t use their services it’s very unfair, the first time was 79, then 89 and now they charged 99 without any notice so not do it !
Mr Troh
I’m very unhappy with the service eDreams provide. They did not arrange my boarding pass and made me pay 99 euro for these services, and I still waiting to get it back
Premium account blackmail
I’ve been an eDreams Prime member for a year and would strongly discourage anyone from signing up.
Last year, a booking error on their end split my return flight into two separate one-way tickets instead of one round-trip. When I needed a name change, I was charged the fee twice — £125 total instead of the roughly £63 it should have cost for one ticket — purely because of their mistake. No compensation, no real help resolving it. Also i need to make call germany and paid heavy amount for call as they were not doing help even i was prime member.
Because of that, I decided not to renew Prime. I contacted them in May and June, before my renewal date, to cancel — but was told cancellation could only be processed around the renewal date itself (21 July), and to call back nearer the time. My card was still charged.
The next day I called and chatted with support asking to cancel and get a refund. Instead of processing it, I was repeatedly pushed toward a £90 voucher or a £45 partial refund while keeping the membership. I declined both and asked to speak to a manager. I was told a manager would call back the following week with a refund. That call never came.
My membership has now been cancelled on their end, but I’ve had no refund and no confirmation email. No support, no compensation, broken promises. Avoid.
Last year, a booking error on their end split my return flight into two separate one-way tickets instead of one round-trip. When I needed a name change, I was charged the fee twice — £125 total instead of the roughly £63 it should have cost for one ticket — purely because of their mistake. No compensation, no real help resolving it. Also i need to make call germany and paid heavy amount for call as they were not doing help even i was prime member.
Because of that, I decided not to renew Prime. I contacted them in May and June, before my renewal date, to cancel — but was told cancellation could only be processed around the renewal date itself (21 July), and to call back nearer the time. My card was still charged.
The next day I called and chatted with support asking to cancel and get a refund. Instead of processing it, I was repeatedly pushed toward a £90 voucher or a £45 partial refund while keeping the membership. I declined both and asked to speak to a manager. I was told a manager would call back the following week with a refund. That call never came.
My membership has now been cancelled on their end, but I’ve had no refund and no confirmation email. No support, no compensation, broken promises. Avoid.
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Bad customer service
The Indian lady in customer service was so rude. I hope she can learn how to communicate before doing her job. 99.99 per year. Never use the benefits and just get renewals this morning and want to cancel it but she makes it complicated. DON’T USE THIS APP.
FRAUD PRIZE FROZEN
This feels like a bait-and-switch tactic. Charging users for a “Price Freeze” and only revealing a higher price at the final payment stage is unacceptable. I would not recommend this app to anyone.
