eDreams User Reviews

Customer Experience

Positive experience39.4% of reviews
Neutral2.1% of reviews
Negative experience58.6% of reviews

~ Based on 2,930 written reviews from the US App Store.

What users say

Is eDreams Safe?

eDreams: Flights, hotels, cars appears safe based on user ratings. AppsHunter Safety Score for eDreams is 90/100.

This assessment is based on 50,284 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
10.0% of ratings point to a risky experience

~ Based on 50,284 App Store ratings for eDreams.

Is eDreams Legit?

eDreams: Flights, hotels, cars appears to be a legitimate app. AppsHunter Legitimacy Score for eDreams is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Karzan

Dawood

Best

Very quick and easy to book my flight and at a good prime discount thank you eDreams

Rápido

Por el momento todo excelente rápido y económico, si algo cambia lo haré saber

The title says it’s optional, but it’s not optional (as an example)

Lots of potential in this app, but not there yet.
To the developers (if you’re reading) the app needs to inspire trust and transparency. Right now, it feels like it’s waiting to pull a fast one on me every time I’m making a booking. Fix that, and you have a winner.

Hospedaje

Muy buena atención!! Muy cordiales los anfitriones y el desayuno espectacular 10/10 muchas gracias!!! les recomiendo totalmente.

La peor expedición

No compren acá. Te cancelan los vuelos y no te dan solución.

Price freeze is a scam

Lost a heap of money over “price freeze”
Will never use eDreams again.
Bunch of scammers

Great support

Had to change times to add another day, fee was minimal and the support member was extremely helpful and competent. Highly recommend!!!

Prime

I am trying to cancel Prime membership. How ???

BEWARE AUTO RENEWAL

eDreams auto‑renewed my Prime membership for £97 without giving me any warning or notification. The app showed the setting as “auto‑renew without notification”, which I would never have chosen myself. I contacted them the same day and hadn’t used any Prime benefits, but they still refused a refund. Really poor practice and unhelpful customer service.
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Molestia

Lugo de haber comprado un vuelo a un precio, me lo cancelaron luego de tres días y lo tuve que comprar más caro.

Booking for football game

Went on line via EDreams and booked travelodge. It was convenient and easy to do

Friendly welcoming

Clean et friendly welcome reception. But the breakfast and lunch are not universally acceptable. Make sure you get your food outside.

Promo Code

Was able to get my promo code

Fraude !!!!!

The worst App Ever they send me a bill of the renewal of my e dreams prime account however i ve never asked or tried to do an e dreams prime account i used the APP once in my life to book a flight which was done and it will be the last time using after deleting this account scammers and when i wanted a refund of my monthly 10 eur fee that never asked for the T&C says u have to call the green number for customer service which doesn’t work and guesss what the monthly deduction will continue until next year and i have never register my card details how they dare access it !!!! Am gonna block my card and sue this App
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절대 사용하지 마세요

환불 안되는건 말할것도 없고 한달정도 후에 11달러가 이유 없이 삐져나가네요 미친 놈들입니다.

The worst travel experience in my entire life

My Bali escape ended in a complete travel nightmare. For the first time in my life, I booked flights through a third-party provider, eDreams, and the problems began before I had even left Australia. I paid eDreams for checked luggage, but when I arrived at Sydney Airport, the airline had no record of it. I had to pay hundreds of dollars again just to take my bag with me.

The return journey was even worse. Before leaving Australia, I paid around $400 to move my return flight back by one week. After arriving in Bali, I discovered that the change had never been completed. I spent four days calling eDreams, and they repeatedly assured me that I had a valid booking. They eventually sent me a confirmation designed to look as though it had come from the airline, but when I arrived at Bali Airport, the airline told me the devastating truth: I had no reservation, no valid ticket and no seat on the flight. The confirmation was fake.

I was refused boarding and left stranded at Bali Airport in the middle of the night, acutely unwell after needing medication and an IV drip. Even after the eDreams representative spoke directly with the airline staff and was told that no ticket existed, eDreams refused to arrange another flight. They told me to contact the airline and sort it out myself. They offered no practical assistance and refused to provide an immediate refund.

With no way home and no help from the company that had taken my money, I was forced to purchase a last-minute replacement flight for around $1,200. What should have been a simple holiday became days of phone calls, stress and thousands of dollars in unexpected costs. I had never booked a flight through a third-party provider before, and after my experience with eDreams, I will never do it again.

The staff were unprofessional, unhelpful, rude, and blatantly lying.
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Must visit

Amazing host made us feel at home.
Amazing location, rooms are very clean.
The host was very friendly family run business was happy either way my stay

Scammer

I've been charged twice for a year with their subscriptions. I cancelled a year ago, and today I woke up to being renew for for another year. When I called, they tried all the way to keep me using their app, wouldn't return my money and offered a bunch of credit. Do not use it because then you will be be able to cancel them.
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Great app

Definitely great experience