eDreams User Reviews

Customer Experience

Positive experience39.5% of reviews
Neutral2.1% of reviews
Negative experience58.4% of reviews

~ Based on 2,868 written reviews from the US App Store.

What users say

Is eDreams Safe?

eDreams: Flights, hotels, cars appears safe based on user ratings. AppsHunter Safety Score for eDreams is 90/100.

This assessment is based on 49,916 user ratings, with an App Store average of 4.5/5.

Safety Analysis

87.7% of ratings point to a safe experience
2.3% of ratings suggest some concerns
10.0% of ratings point to a risky experience

~ Based on 49,916 App Store ratings for eDreams.

Is eDreams Legit?

eDreams: Flights, hotels, cars appears to be a legitimate app. AppsHunter Legitimacy Score for eDreams is 83/100.

Based on 83 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Very easy to deal with

I was skeptical I thought they were scammers or something but they are the real deal and had the best prices on flights they them you’ll save a lot of money

Scam

They charge for membership even after cancellation. Better use other trusted sites.

Hack App

Don’t download very unhelpful app

Nice

Perfect

Thanks

All good. Didn’t have shower facilities in room, it was a shared one which was separate to the room

Cut payment after cancel subscription

Why cut payment after cancel subscription

Worst Travel Agency

I lost $500 because of my name change, I bought a ticket for my mom and for some reason the name was not correct, I got in touch with them to make the change, they told me the airline was responsible for it, I spoke to the airline and they told me since I got the ticket through E dreams they couldn’t make the change. This went on for months. So in the end, I couldn’t use the ticket. They refund me $15 out of 558, I called many times they just don’t care
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Fantastic trip

I had one of the most helpful trip

Charged $214 to change the date of my flight

2 hours after I booked my flight, I realized it was the incorrect date so I changed it. It was easy and it showed no charge. The next day, it showed a $214 on my credit card from edreams even though the new date for the flight was less than the original and they pocketed the difference. I called and asked for an explanation and hoped for some type of refund and the representative was annoyed and said he can’t do anything to help me. I will never book through this website again.
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Horrible service

Do not ever book from this app it is the most ridiculous thing. Customer service is terrible. Prices are not the best. You can find better companies with better rates and customer service. They are very unhelpful when it’s not in their favour. You’ll probably lose money through this app. No point paying the membership fee is not worth it at all.
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Looting my money!

I have canceled my prime subscription 3 months ago. Still every month they try to take the subscription fee. Tried deleting my card from the app, changed my card number still somehow they manage to take the fee.
I am trying to delete this account but doesn’t seem to work.
Frustrating

Mr Ahmed

Very smooth. Thank you .

Thieves

Scammers!!! Thieves!!! I received a prompt that my booking couldnt be completed. So I closed it and went to another agents site and booked the same exact flight. Only to find out they HAD booked and charged me. Why would I book the same flight for myself twice on two different websites. They said they couldnt help because of their BS policies. They’re thieves and they stole my money. I’ll take down my review if you want to get in contact with me and make it right. It is ridiculously difficult to cancel your annual subscription
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Slow app which frequently crashes

I’ve used eDreams for about 3 years. Their deals are great, the agents I’ve spoken to lovely, but their app is so bad! It crashes, lags, freezes almost every time I use it. I can’t remove saved passengers and sometimes even trying to check ‘my trips’ causes the app to freeze. Very frustrating to use.
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The best

The best webside to buy everything

Fraud scam

Never go for Prime membership it’s a loophole for money. You can’t cancel it and they keep charging you.

Worst support ever for encountered

This may be the worst support I’ve ever encountered. Do not book with them if you value your time. I booked a flight which didn’t come with Bags. So I went to eDreams website and added a 40KG bag. When I checked the partner website it was only showing an 18KG bag. Contacted support and they said it was a technical issue and they’ll fix it and someone will contact me. No one did, even after a week. So I rang them again and this time was told that I’d need to book bags on the website, send them an invoice and they’ll reimburse it. I did just that and no reimbursement. So I contacted support again, and was told this would need to be investigated and the calls listened to. 5 days had passed and still no contact. So I ring again for the 4 time, and issue still hasn’t been resolved.
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Disappointed

I am Disappointed and Sad I cannot found what I want

Boarding pass

boarding pass well too late to be able to print it for someone who is not up to date with technology you can only wait until the last hours and if you don't have a printer at home....

SCAM ARTISTS! Never download this App!

They convinced me to join Prime rather than request a refund. Now, one year later, to CANCEL “Prime,” you must phone them! They promised “60-second” waiting time. Now I’m on an endless HOLD.