A76013
More than expected
Not a trusted company!
Don’t use it if you do a subscription they will charge you every year without a notification and if you call to cancel they won’t refund you so don’t use their services it’s very unfair, the first time was 79, then 89 and now they charged 99 without any notice so not do it !
Mr Troh
I’m very unhappy with the service eDreams provide. They did not arrange my boarding pass and made me pay 99 euro for these services, and I still waiting to get it back
Premium account blackmail
I’ve been an eDreams Prime member for a year and would strongly discourage anyone from signing up.
Last year, a booking error on their end split my return flight into two separate one-way tickets instead of one round-trip. When I needed a name change, I was charged the fee twice — £125 total instead of the roughly £63 it should have cost for one ticket — purely because of their mistake. No compensation, no real help resolving it. Also i need to make call germany and paid heavy amount for call as they were not doing help even i was prime member.
Because of that, I decided not to renew Prime. I contacted them in May and June, before my renewal date, to cancel — but was told cancellation could only be processed around the renewal date itself (21 July), and to call back nearer the time. My card was still charged.
The next day I called and chatted with support asking to cancel and get a refund. Instead of processing it, I was repeatedly pushed toward a £90 voucher or a £45 partial refund while keeping the membership. I declined both and asked to speak to a manager. I was told a manager would call back the following week with a refund. That call never came.
My membership has now been cancelled on their end, but I’ve had no refund and no confirmation email. No support, no compensation, broken promises. Avoid.
Last year, a booking error on their end split my return flight into two separate one-way tickets instead of one round-trip. When I needed a name change, I was charged the fee twice — £125 total instead of the roughly £63 it should have cost for one ticket — purely because of their mistake. No compensation, no real help resolving it. Also i need to make call germany and paid heavy amount for call as they were not doing help even i was prime member.
Because of that, I decided not to renew Prime. I contacted them in May and June, before my renewal date, to cancel — but was told cancellation could only be processed around the renewal date itself (21 July), and to call back nearer the time. My card was still charged.
The next day I called and chatted with support asking to cancel and get a refund. Instead of processing it, I was repeatedly pushed toward a £90 voucher or a £45 partial refund while keeping the membership. I declined both and asked to speak to a manager. I was told a manager would call back the following week with a refund. That call never came.
My membership has now been cancelled on their end, but I’ve had no refund and no confirmation email. No support, no compensation, broken promises. Avoid.
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Bad customer service
The Indian lady in customer service was so rude. I hope she can learn how to communicate before doing her job. 99.99 per year. Never use the benefits and just get renewals this morning and want to cancel it but she makes it complicated. DON’T USE THIS APP.
