Slow app which frequently crashes
I’ve used eDreams for about 3 years. Their deals are great, the agents I’ve spoken to lovely, but their app is so bad! It crashes, lags, freezes almost every time I use it. I can’t remove saved passengers and sometimes even trying to check ‘my trips’ causes the app to freeze. Very frustrating to use.
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The best
The best webside to buy everything
Fraud scam
Never go for Prime membership it’s a loophole for money. You can’t cancel it and they keep charging you.
Worst support ever for encountered
This may be the worst support I’ve ever encountered. Do not book with them if you value your time. I booked a flight which didn’t come with Bags. So I went to eDreams website and added a 40KG bag. When I checked the partner website it was only showing an 18KG bag. Contacted support and they said it was a technical issue and they’ll fix it and someone will contact me. No one did, even after a week. So I rang them again and this time was told that I’d need to book bags on the website, send them an invoice and they’ll reimburse it. I did just that and no reimbursement. So I contacted support again, and was told this would need to be investigated and the calls listened to. 5 days had passed and still no contact. So I ring again for the 4 time, and issue still hasn’t been resolved.
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Disappointed
I am Disappointed and Sad I cannot found what I want
