Mediocrity flies high
Checking all the boxes when it comes to price gouging (miraculous price increase when you select your flight), to credit card debit while taking hours to “confirm flights within 24 hrs” while you are 6hrs away from departure time. Don’t fall the the layout, the “hacks” of self transfer or the attractive prices - It will all come crashing down.
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Good pricing but dodgy
They tell you that you must download their app to add some missing information. But app says otherwise.
Stolen Airline Refund
I booked a flight through Kiwi and then the airline cancelled the entire flight. Kiwi clams they only got a 25% refund from the airlines but the airline told me their policy is to refund 100% in the event they cancel. The airline website says the same thing. Kiwi refuses to admit that they kept the remainder of my refund for themselves. I ended up paying 75% the price of a cancelled flight. Truly horrible customer service and scam of a business model.
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Good service
Good service
DO NOT USE, THEY STEAL MONEY
Do not, and I repeat, DO NOT use this service. I bought their “disruption protection” as I had a series of one way flights from the US to Europe.
The day of my flight, JetBlue (the airline for my first flight) decided to “reschedule” me to a flight that had already taken off and landed.
Because of this, I missed every single additional flight in my itinerary. After trying to explain how this qualified for a refund for their “disruption protection,” I realized that the “agent” I was speaking to was actually an AI assistant named Nathan. I have put in so many refund requests, but as of August 4th, Kiwi has gone radio silent and refuses to communicate with me whatsoever. I spent $1,200 on the initial flights, all of which I was unable to make due to JetBlue being shady.
Kiwi insisted that JetBlue “rescheduling” me to a flight that had ALREADY TAKEN OFF AND LANDED was a “minor” change and didn’t constitute a refund.
Seriously, don’t use this app or book through Kiwi. Ever. By far the worst experience with traveling I have ever experienced in my entire lifetime.
The day of my flight, JetBlue (the airline for my first flight) decided to “reschedule” me to a flight that had already taken off and landed.
Because of this, I missed every single additional flight in my itinerary. After trying to explain how this qualified for a refund for their “disruption protection,” I realized that the “agent” I was speaking to was actually an AI assistant named Nathan. I have put in so many refund requests, but as of August 4th, Kiwi has gone radio silent and refuses to communicate with me whatsoever. I spent $1,200 on the initial flights, all of which I was unable to make due to JetBlue being shady.
Kiwi insisted that JetBlue “rescheduling” me to a flight that had ALREADY TAKEN OFF AND LANDED was a “minor” change and didn’t constitute a refund.
Seriously, don’t use this app or book through Kiwi. Ever. By far the worst experience with traveling I have ever experienced in my entire lifetime.
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