THIS IS FRAUD—KIWI CANCELLED MY RETURN FLIGHT AND KEPT MY MONEY
I booked flights through Kiwi.com from Toronto to Calgary and back. I needed an earlier arrival in Calgary, so I cancelled my Toronto-to-Calgary flight and booked a replacement. I did NOT request cancellation of my return flight.
Kiwi cancelled my Calgary-to-Toronto flight anyway, without notifying me. Their website did not state that cancelling the outbound flight would automatically cancel the return. There was no clear warning explaining that I would lose both flights.
Now they refuse to refund the return flight they cancelled. They have kept my money for a flight I never asked them to cancel.
Customer support has been useless—no meaningful help, no reasonable explanation, and no accountability. How can you cancel a flight without the customer requesting it, provide no warning, and then refuse to return their money?
This is a completely unacceptable way to treat paying customers. I will never book through Kiwi again.
Kiwi cancelled my Calgary-to-Toronto flight anyway, without notifying me. Their website did not state that cancelling the outbound flight would automatically cancel the return. There was no clear warning explaining that I would lose both flights.
Now they refuse to refund the return flight they cancelled. They have kept my money for a flight I never asked them to cancel.
Customer support has been useless—no meaningful help, no reasonable explanation, and no accountability. How can you cancel a flight without the customer requesting it, provide no warning, and then refuse to return their money?
This is a completely unacceptable way to treat paying customers. I will never book through Kiwi again.
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Payments don’t work. Hard to checkout
They have the option for Apple Pay but don’t work. They have card, but failed several times before going through. The PayPal is not even reachable. I got stuck on the payment screen before it finally accepted my payment. I only used twice for bookings, first time they weren’t able to get my tickets, so I get credit. Second time I wanted to use the credit, and had to face an ordeal to make use of it. There is not going to be third one
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شركه نصابه لاانصح بها والتعامل معهم سيئ
Scammers & Zero Support
Avoid Kiwi.com at all costs! They sold me an operationally impossible self-transfer itinerary and completely refused to adjust it to a viable flight. To make matters worse, their support admitted in writing that they offer NO guaranteed response time or real-time assistance if you get stranded at the airport during busy holiday periods. They sell defective routes and leave you completely stranded on the day.
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Avoid using Kiwi
It s all fun and nice until your flight gets cancelled. Then you will have to deal with Kiwi which responds really slowly instead of dealing directly with your Flight!
