Incredible service
I was kind of hesitant to use my trip at first but they have been nothing but professional and helpful thank you for making my trip so easy!
Absolutely unacceptable refund experience
I have been waiting for my refund for OVER TWO YEARS, and this has become completely unacceptable. Every time I contact Mytrip, I get the same response: “Please wait 24–48 hours,” “your case has been escalated,” or “we need more time.”
I have waited days, weeks, months, and now YEARS. I contact customer service, they promise to review or prioritize my case, I wait longer than the time they give me, and when I come back, I get another excuse and another request to wait.
After more than two years, I still do not have my money. At this point, I don’t want another apology or another 24–48 hour promise. I want my refund.
This is by far one of the most frustrating customer-service experiences I have ever had. Customers should not have to chase a company for years to receive money that belongs to them.
I strongly recommend thinking twice before booking through Mytrip, especially if there is any possibility you may need a refund
I have waited days, weeks, months, and now YEARS. I contact customer service, they promise to review or prioritize my case, I wait longer than the time they give me, and when I come back, I get another excuse and another request to wait.
After more than two years, I still do not have my money. At this point, I don’t want another apology or another 24–48 hour promise. I want my refund.
This is by far one of the most frustrating customer-service experiences I have ever had. Customers should not have to chase a company for years to receive money that belongs to them.
I strongly recommend thinking twice before booking through Mytrip, especially if there is any possibility you may need a refund
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싼게 다가 아닙니다 속지마세요
제가 분명 일본여행을 예약하고 24시간이내에 환불하면 수수료가 없다해서 환불 요청을 했더니 무슨 지네 수수료만해도 비행기값이상이라 인심쓰는척 환불 안해준다며 배째는형식으로 답변이 옵니다 자꾸 이해합니다 기다려달라 이것만 반복하고 결국은 비행사 탓을 하는데 비행사에서는 24시간 이내 환불 요청을 하면 수수료없다는거를 증명 해줘도 지들은 모른다 항공사에 직접 연락해서 해결하라는 식입니다 진짜 눈뜨고 코베였네요 절대 스카이스캐너에서 가격싼것만 보지 마시고 돈을 조금 더 내더라도 네임드 있는 사이트를 추천합니다 다시는 이런 일이 발생하지 않았으면 하는 마음으로 리뷰를 남깁니다.이렇게 하다간 오래 못갑니다.대표님.
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Response from developer
안녕하세요. 저희 앱 이용 중 불편을 겪으셨다니 정말 안타깝고 죄송한 마음입니다. 소중한 경험을 공유해 주셔서 진심으로 감사드립니다. 고객님께서 마땅히 누리셔야 할 원활하고 안정적인 서비스를 제공해 드릴 수 있도록, 향후 다시 한번 기회를 주시기를 희망합니다. 감사합니다. My Trip의 Priyesh 드림
Overcharged and did not refund within time frame customer service told me. It’s been 5 business days
Receipt was $183 and they took $246 from my account
My trip great
Great app and and very helpful
